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    Prestige Moving & Storage

    2.9 (44 reviews)
    Open 8:00 am - 5:00 pm

    Services - Prestige Moving & Storage

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    Damage to paint and edge of dresser.

    Hired Allied, which Prestige is affiliated with, for a cross country move from Oregon to Maine. Pick up date was 7/27/22 in Oregon and delivery was 9/1/22 in Maine. The booking agent in Maine selected Prestige as the origin agent for the job. In addition to loosing 25%-30% of my belongings, Prestige successfully damaged almost all of my furnishings. They not only took no care to properly protect the items during transport, it's clear they actively engaged in the destruction of them. My white upholstered bed looks like a mechanic handled it, and then lifted it with a fork lift, dropped it, and then proceeded to drag it across the warehouse floor for good measure. I had an ivory white chair, it's now a different color. Almost like someone set it behind an exhaust pipe and left it there for a while. For the cherry on top, they also stained some of it orange. All three of the office desks shipped sustained damage. Leather furniture is stretched/impacted/scratched. Boxes marked fragile were caved in. I was billed for additional weight that they claim existed, but it's hard to understand since I'm fairly sure multiple other households' items were sent to me, mixed in with some of my own. When I tried to call Prestige to let them know about a key tote that is missing (as directed by the booking agent), the Prestige representative essentially refused to speak to me. They tried to claim that they had no way to see any record of my move and that they weren't making any money from it, my booking agent was. I pushed back about the fact that it's hard to believe that they sent employees/contracted individuals to my home, took my things, had them at their warehouse and supposedly had no record of such work but also did it for free. Allied billed my credit card $17,000 before delivering my items, which means you pay before you see the outcome of the "service" provided. There was no way to know that so much was missing or destroyed. I was billed for transportation of belongings that were never even sent to me, which means I was, at minimum, overbilled. When I tried to dispute the situation, I was told that it is against federal law to charge me less than the original amount. So, in theory, I have to be treated this poorly- it's the law. Do yourself a favor, get ALL the insurance (your renters/homeowners will not protect you unless the transport vehicle was t-boned) and shop around. Ask all the questions and do not accept an inventory list that's simply presented for your signature. You have to teach the movers how to do their job, because... you're paying for it no matter what happens and their negligence is apparently meaningless. I'm not trying to sound that condescending, it's essentially what I've now been told. (The Prestige movers made an inventory list that consists mostly of lines through the description section, and not everything was labeled with an inventory sticker, which is just a 3-digit number on a sticker. So there's no proper record of what they did or did not damage/deliver and no effective way to figure out what household a random box/item belongs to, should it pop up in someone else's container of goods. If someone finds one of my boxes, they will have no way to link that to my registration number which is the equivalent of an order number.) I learned the very hard way but want to save the next person tens of thousands of dollars and a lot of headaches. You're fully relying on the local affiliate groups and what they determine to be "professional" behavior. Prestige and Allied have a definition that severely misses the mark. Not only are they less helpful than a kick in the teeth, they'll charge you for the pleasure.

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    13 years ago

    The job was quite simple, but it was handled with a great attitude, care and good customer service.

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    Review Highlights - Prestige Moving & Storage

    Prestige was the delivery agent for a cross-country move I did with Allied Van Lines.

    Mentioned in 5 reviews

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