Unfortunately, I had a very disappointing experience with this company due to unclear and misleading billing practices. The company performed routined testing at building during the scheduled window we were notified about. During that time, my smoke detector went off, which I assumed was part of the testing. The noise stopped afterward, but the next morning the detector began going off every few minutes around the same time the company was there the day before.
I called Sam, who said he could hear the detector in the background, he was busy so he offered to have his girlfriend stop by to check it at no charge. She came out, pressed the hush button and left. The detector was quiet until the following Monday, when it started going off again. I contacted Sam again and he said he would come replace the battery if I purchased one and told him when it was ready. I specifically asked what he would charge me for the visit and he told me $75, which I agreed to. For context, I have vaulted ceilings and the detector is in a hard-to-reach area, which is why I asked for help rather than changing it myself.
Sam came to my home, replaced the battery in about 10-15 minutes, I paid him $75 as agreed and he left. I thought everything was good to go. About two weeks later, I was shocked to learn that my HOA received an invoice from Sam for $720, which was then passed on to me (this was a charge from when his girlfriend simply pressed the hush button). This was never disclosed to me upfront.
Had I known he would bill the HOA hundreds of dollars in addition to my $75 payment, I would never have agreed to the house call. After disputing the invoice, Sam eventually agreed to close it if I paid $600, bringing my total cost that I paid to be $675 just to have a battery changed. This experience felt extremely unfair and misleading. At no point was I told that the visit would be billed to the HOA, nor that I would effectively be double-charged. Transparent pricing is basic good business practice and that did not happen here.
If this company only works through HOAs or bills associations by default, that should be clearly communicated upfront so homeowners can make informed decisions.
I'm sharing this so others can avoid being surprised by unexpected charges after the fact. read more