The service I received was very professional, and the staff was very friendly, knowledgeable, and…read moreexperienced. Surprisingly the service was relatively quick. I had two fire extinguishers serviced and purchased two.

Got tuned into the need to check my fire extinguishers after lately seeing so many deaths and…read moredestruction by house fires in the news. Without an education about inspection or servicing my extinguishers, I just assumed the units would work when needed and I would know instinctively how to use them. So, 'attending to my home's extinguishers' never made it to my to-do list. After getting a brief education on youTube, I learned how critical fire extinguishers are to home safety. Since Fire Departments are so enthusiastic about smoke, carbon dioxide, and radon detectors, I was disappointed to learn that not only do they not execute recharging and inspections but the service rep had no referrals. Recommendations to homeowners regarding fire extinguisher protocols, inspection, and usage should rate the same attention as their smoke detector promotions. Workshops on when and how to use fire extinguishers should be standard in our schools, hospitals, airports, businesses, home owner insurer inspections, etc as well as part of our Fire Departments' community education programming, locally and nationwide. Think about the potential exposures to fire during and after impacts on structures by extreme weather events. Moreover, so many vehicles have recalls with warnings of spontaneous combustion while driving and/or when garaged. Even airplanes, electric vehicles, and electronic devices have increased instances of battery fires and explosions. Domestic airlines just established a mandate that all battery packs and battery-driven devices be displayed and NOT packed in cargo OR in overhead cabin luggage due to recent fires. Nonetheless, my online search turned up F&M FIRE PROTECTION with a five star rating for inspection and recharging fire extinguishers, among other services. This company should be on the Fire Department's resource list for local fire extinguisher services. Though I figured my units were too old to recharge, rather than default to an online purchase, my choice to visit in person was the right move. This location is a great value if you are in the market for fire extinguishers, inspection, and/or recharging. After shopping by browser, I found per unit rates to be same as online with the added value of receiving a full understanding of related data points you may not have considered. Though the building is tucked away in an industrial park, GPS can get you there without a hitch. Worth the side trip to be struck by the high-spirited, personable attention you get, delivered by a light-hearted team with a gallery of antiques on display.

Our fire sprinkler was leaking. We called MFP on Monday morning and later that morning MFP arrived…read moreto repair the leaking pipe. Many thanks to Shawn for explaining problem and corrective action needed to fix the problem. Outstanding customer service and same day service warrants a 5-Star rating!

It may be a bit premature for this review but I will go back and edit once the job is completed if…read moreanything changes. We purchased a 14 year old 10,000 square foot home back in September. We personally know of three families that lost homes to fire and I personally lost my childhood home in Florida to a fire. With two little ones under the ages of 2.5 we knew we wanted to have a fire sprinkler system installed. We hired Metropolitan to retrofit the house. Of course this process is tedious and not fun for anyone but Victor and his team made the process much more palatable and stress free. They were very responsive (victor always answered texts any day or time of the week), courteous of our home, and extremely efficient. We got plans and permitting within 2 weeks of signing the contract (would've been sooner but we had some issues with architecture and I wanted to meet with a county inspector first). It took his team exactly two weeks to finish the first stage of the retrofit. We literally have over 100 holes in our drywall and his team only hit one wire which they were profusely sorry about (but we had expected more snafus and thankfully that was the only one). Inspection was passed Friday. Now we have to repair all the drywall, paint, and his team will return to put the concealed heads on all and for final inspection. We aren't quite at the finish line yet but am hopeful they will finish this process as well as they began. Update as of April 2017 - we had a few issues at time of inspection because the tech in charge was on vacation (mind you inspection was in between Christmas and New Years) so this was frustrating and we dialed the first inspection but passed the second. Inspector was frustrated they were having me manage and a tech wasn't there for first one. Knocking one star off for this part of the experience...need to follow a project through from start to finish. Also had one minor issue in the basement where a head was leaking but they were very prompt in fixing it. Overall I would definitely recommend this company!

UPDATE: 1/21/21 -- Earlier this week FedEx left an oblong carton on my stoop. Gloriosity! It was…read morethe Kidde replacement extinguisher from the recall! If Mr. Sutton at Scotty's hadn't informed me of the co.'s recall, I'd have been out $40 out-of-pocket to replace it. And it was a better unit, too. I received the Pro5 TCM-8 rated 3-A:40-B:C with a metal head for future recharges. Mr. Sutton, tell your boss you rate a bonus, raise and promotion! For you yelpers looking to replace, check if your extinguisher qualifies first: https://www.kidde.com/home-safety/en/us/support/product-alerts/recall-kidde-fire-extinguisher/. Hats off to vendor Kidde for continuing its recall (don't know if it's statutory, though).

I have been a customer for years and recommend them wholeheartedly They even have parking which is…read morevery nice as they are in Olde Towne Alexandria.

Rick came out and gave me a quote and scheduled a time and date with me. I took the day off work to…read morebe there, and he never showed up and does not answer or return any phone calls. I have called the office for the last month and when he does answer the guy does not help at all he claims to pass messages to rick and beyond that doesn't follow up at all. we have been waiting for them to move a pipe ("about a four-hour job") so that we could finish our kitchen remodel for well over two months now.

They installed a new fire sprinkler system for me and they have done repairs for a few of my…read morefriends. They do great work at a fair price. I highly recommend them.

Five consecutive no shows!!!! I am an officer of my HOA in Del Ray, Virginia. We have been a…read morecustomer of Guardian for years. This morning was the FIFTH time in as many weeks they failed to show up for our scheduled sprinkler inspection. Didn't call to tell us they were not coming. Didn't apologize for wasting everyone's time while we waited for the technician. We will never work with them again. Unbelievably unprofessional.

We hired Guardian to perform a sprinkler inspection on our property in NE DC - a 26 unit, two…read morebuilding condominium. As a result of the findings of that inspection, we had them back again to perform some maintenance on the system. They were easy to deal with, honest, and performed high quality work. Getting sprinklers serviced is never something that is fun or exciting (unfortunately, it turned out that we needed to replace a number of sprinkler heads due to a recall), but the Guardian employees who came out on site helped me understand our sprinkler system, why certain services were needed, and what we need to consider for maintenance in the future.

Unfortunately, I had a very disappointing experience with this company due to unclear and…read moremisleading billing practices. The company performed routined testing at building during the scheduled window we were notified about. During that time, my smoke detector went off, which I assumed was part of the testing. The noise stopped afterward, but the next morning the detector began going off every few minutes around the same time the company was there the day before. I called Sam, who said he could hear the detector in the background, he was busy so he offered to have his girlfriend stop by to check it at no charge. She came out, pressed the hush button and left. The detector was quiet until the following Monday, when it started going off again. I contacted Sam again and he said he would come replace the battery if I purchased one and told him when it was ready. I specifically asked what he would charge me for the visit and he told me $75, which I agreed to. For context, I have vaulted ceilings and the detector is in a hard-to-reach area, which is why I asked for help rather than changing it myself. Sam came to my home, replaced the battery in about 10-15 minutes, I paid him $75 as agreed and he left. I thought everything was good to go. About two weeks later, I was shocked to learn that my HOA received an invoice from Sam for $720, which was then passed on to me (this was a charge from when his girlfriend simply pressed the hush button). This was never disclosed to me upfront. Had I known he would bill the HOA hundreds of dollars in addition to my $75 payment, I would never have agreed to the house call. After disputing the invoice, Sam eventually agreed to close it if I paid $600, bringing my total cost that I paid to be $675 just to have a battery changed. This experience felt extremely unfair and misleading. At no point was I told that the visit would be billed to the HOA, nor that I would effectively be double-charged. Transparent pricing is basic good business practice and that did not happen here. If this company only works through HOAs or bills associations by default, that should be clearly communicated upfront so homeowners can make informed decisions. I'm sharing this so others can avoid being surprised by unexpected charges after the fact.