Our fire sprinkler was leaking. We called MFP on Monday morning and later that morning MFP arrived…read moreto repair the leaking pipe. Many thanks to Shawn for explaining problem and corrective action needed to fix the problem. Outstanding customer service and same day service warrants a 5-Star rating!

It may be a bit premature for this review but I will go back and edit once the job is completed if…read moreanything changes. We purchased a 14 year old 10,000 square foot home back in September. We personally know of three families that lost homes to fire and I personally lost my childhood home in Florida to a fire. With two little ones under the ages of 2.5 we knew we wanted to have a fire sprinkler system installed. We hired Metropolitan to retrofit the house. Of course this process is tedious and not fun for anyone but Victor and his team made the process much more palatable and stress free. They were very responsive (victor always answered texts any day or time of the week), courteous of our home, and extremely efficient. We got plans and permitting within 2 weeks of signing the contract (would've been sooner but we had some issues with architecture and I wanted to meet with a county inspector first). It took his team exactly two weeks to finish the first stage of the retrofit. We literally have over 100 holes in our drywall and his team only hit one wire which they were profusely sorry about (but we had expected more snafus and thankfully that was the only one). Inspection was passed Friday. Now we have to repair all the drywall, paint, and his team will return to put the concealed heads on all and for final inspection. We aren't quite at the finish line yet but am hopeful they will finish this process as well as they began. Update as of April 2017 - we had a few issues at time of inspection because the tech in charge was on vacation (mind you inspection was in between Christmas and New Years) so this was frustrating and we dialed the first inspection but passed the second. Inspector was frustrated they were having me manage and a tech wasn't there for first one. Knocking one star off for this part of the experience...need to follow a project through from start to finish. Also had one minor issue in the basement where a head was leaking but they were very prompt in fixing it. Overall I would definitely recommend this company!

UPDATE: 1/21/21 -- Earlier this week FedEx left an oblong carton on my stoop. Gloriosity! It was…read morethe Kidde replacement extinguisher from the recall! If Mr. Sutton at Scotty's hadn't informed me of the co.'s recall, I'd have been out $40 out-of-pocket to replace it. And it was a better unit, too. I received the Pro5 TCM-8 rated 3-A:40-B:C with a metal head for future recharges. Mr. Sutton, tell your boss you rate a bonus, raise and promotion! For you yelpers looking to replace, check if your extinguisher qualifies first: https://www.kidde.com/home-safety/en/us/support/product-alerts/recall-kidde-fire-extinguisher/. Hats off to vendor Kidde for continuing its recall (don't know if it's statutory, though).

I have been a customer for years and recommend them wholeheartedly They even have parking which is…read morevery nice as they are in Olde Towne Alexandria.

Rick came out and gave me a quote and scheduled a time and date with me. I took the day off work to…read morebe there, and he never showed up and does not answer or return any phone calls. I have called the office for the last month and when he does answer the guy does not help at all he claims to pass messages to rick and beyond that doesn't follow up at all. we have been waiting for them to move a pipe ("about a four-hour job") so that we could finish our kitchen remodel for well over two months now.

They installed a new fire sprinkler system for me and they have done repairs for a few of my…read morefriends. They do great work at a fair price. I highly recommend them.

We hired Guardian to perform a sprinkler inspection on our property in NE DC - a 26 unit, two…read morebuilding condominium. As a result of the findings of that inspection, we had them back again to perform some maintenance on the system. They were easy to deal with, honest, and performed high quality work. Getting sprinklers serviced is never something that is fun or exciting (unfortunately, it turned out that we needed to replace a number of sprinkler heads due to a recall), but the Guardian employees who came out on site helped me understand our sprinkler system, why certain services were needed, and what we need to consider for maintenance in the future.

Five consecutive no shows!!!! I am an officer of my HOA in Del Ray, Virginia. We have been a…read morecustomer of Guardian for years. This morning was the FIFTH time in as many weeks they failed to show up for our scheduled sprinkler inspection. Didn't call to tell us they were not coming. Didn't apologize for wasting everyone's time while we waited for the technician. We will never work with them again. Unbelievably unprofessional.