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    Prestige Auto

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    1 year ago

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    Smail Ford - New Ford Building in Greensburg PA

    Smail Ford

    (13 reviews)

    My wife bought a 2016 Ford edge from this dealership and has had nothing but problems with the…read morevehicle. They had to replace the transmission and the engine. The engine had a cracked cylinder causing antifreeze to cause a misfire and fouling the spark plugs. When they replaced the engine they used the same old fouled spark plugs from the bad engine, still causing intermittent misfires. Now they expect her to pay to have the spark plugs replaced when they should have been replaced with the engine which was done under the warranty. In my opinion, Smail can't be trusted to do any car repairs in good faith that it's done properly. There have been many other issues as well, so my advice would be to go anywhere else other than Smail.

    My husband purchased a 2016 F-150 Sport new in 2016. We almost did not buy it because they would…read morenot give us the $500 rebate on it because we were paying cash. After some wheeling and dealing and telling them we would go some place else, they conceded. A little over 6 years later and Smail Ford has shown their true colors more than once! The first was a pinion gear recall on the truck. We took it in for the recall repair. Went to the shop two weeks after we took it to them, (with a few phone calls in between) the truck was sitting outside with the repair not done. My husband took the mechanic outside to talk to him and find out why the repair was not done. After numerous excuses we left. It took almost 3 weeks to get our truck back! Plus they fried the battery! Jump to 2/6/23.....we took the truck in again for an oil pan leak, (which Ford knows is a common issue with the F-150's) three weeks and one day later, WE STILL HAVE NO TRUCK!!!! They are saying they can't get the oil pan, but last week it was to be there by Friday. No phone calls, no communication.....NOTHING from the service department! The truck only has 38,000 miles on it, plus we purchased a 10 year extended warranty. Never will we purchase from Smail Ford again! Their service department SUCKS!!!

    Prestige Auto - car_dealers - Updated May 2026

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