I cannot give enough stars to the sales department at this dealership. My wife and I purchased a…read moreused Subaru here and after a day, we realized it was not a good fit. Even though it is not this dealership's policy to allow a return, they jumped through many hoops to take the car back without penalty and allow us to purchase a replacement vehicle with an even better deal. Many thanks to this dealership for their superb service!

Loyal Kenny Ross Subaru Customer!…read more I've bought my car and purchased my wife's leased car from Kenny Ross. Great employees throughout. Salesman to service! Service has been great prices with great deals and authentic Subaru parts. People wonder why they always have car trouble, but they go for the cheapest fix from mechanics that couldn't possibly know the nuances of every manufacturer. Kenny Ross Subaru has been and will be dealer of choice!

I bought a brand new box trailer from them in December. Within a few weeks, about 20 screw heads…read morepopped off and the trailer and it's having some sort of electrical issue when it rains. Messaged them numerous times over the past 6 months and the guy will not even respond to my messages. If you value good customer service when buying brand new, I'd advise buying elsewhere.

Bought a 2009 Mercedes from this dealership over a year ago and it has been a wonderful car. The…read moresales people were absolutely wonderful to work with on a no- bull approach. Would recommend them to purchase a vehicle from.

I'd like to start off by saying I've been a customer of Cochran for over A DECADE…read more Cochran Collision: Went there about a year to a year and a half ago or so, the service guys took a large suitcase out of my trunk and didn't put it back in there, which caused me to have to drive all the way back out there from my home in the Homestead/Munhall area. They wouldn't allow it to be FedExed to my home to save me a trip. There was an employee there who volunteered to meet me in the Braddock area (where she resides) and get it to me, and they wouldn't allow that either. I noticed my back seat was flipped over, exposing my trunk - which I found odd - here, the service people never closed the seat properly and it flipped forward one day because it wasn't "locked" - there is a plastic piece missing (it serves no function, just cosmetic - and they wouldn't give me another piece). I called and left a message at Cochran Collision, in their service department and NO REPLY WHATSOEVER. Unacceptable. Cochran Cadillac Monroeville: Went there for service not too long after the Cochran Collision incident and my advisor was a gentleman by the name of Ryan Beehner who IGNORED all TEN of my emails - yes I said TEN - when I asked him about the plastic piece and could I order one through them or did I need to do it through Cochran Collision - I even stated "if you cannot help me, that's no problem - I was just curious". No answer. When he finally DID answer, he said he had been "out sick" and would "look into it and get back to me IMMEDIATELY" and... nothing. (I have all the emails saved for proof.) I don't understand how hard it is to just answer "Yes, I can help you" or "No, that is something we cannot handle". (?????) Had an appointment there for an inspection, and granted, this isn't TOTALLY their fault, but they could have handled this so much better than they did. The story is, I arrived for my morning appointment and I noticed the doors didn't automatically swing open so that I could drive in, as I typically would. The advisor came outside and said their electricity was out (which there was a microburst in the area that wiped a lot of folks out for DAYS, which I deemed understandable). HOWEVER, why no phone call? And if the phones were down due to the electrical issue - why not email me from your CELL PHONE rather than have me DRIVE ALL THE WAY THERE FROM HOMESTEAD/MUNHALL FOR NOTHING????!!! So they rescheduled me... At my rescheduled appointment, they found the issue that was causing my check engine light to come on, and they said they ordered a part (a "pump" of some sort). So I was scheduled to come in today (May 19, 2025), I drove all the way there once again... FOR NOTHING. Mind you, this is during working hours. I had my work laptop all set up and ready to work, and the guy comes out and says, "They forgot to order the part." I'm sorry, but this is UNACCEPTABLE and I don't have the time (especially WORK TIME) to WASTE traveling back and forth to Monroeville for NOTHING. The advisor was very apologetic, and I'm not angry with him at all. However, I am FURIOUS with the service people. What a waste of time and money.

I arrived at 3 PM and the dealership closed at 6 I thought I had left plenty of time to purchase a…read morevehicle they were understaffed. The sales manager assisted me in allowing me to test drive and then had my vehicle appraised while a salesman freed up, I appreciated him taking the initiative. My financing went through in 15 minuets and I signed by 6PM. My salesman stayed and setup my car along with showing me all the options until 7:30PM never once making me feel rushed or like an imposition, I honestly appreciate the customer service they provided.

Literally!!! The best car purchasing experience we've ever had! JC, Morgann and Mary made this…read moreeasy, no stress, and fun! This dealership is top notch!

Well let me tell you about Dale!!! Excellent!!!! Knowledgeable, professional, kind and honest! Man…read moreif integrity! I called and inquired about a C300, he went over the entire car via video! I drove from Ohio to Pittsburgh and I was not at all disappointed! He was great! You can tell he loves his customers! If and when you are in the market for a car do your self a favor see Dale! You won't regret it! The vehicle is beautiful. Overall great experience!

Monroeville Kia was great to work with from the moment I walked into the door. They were a No…read morePressure, Very Accommodating operation. My salesman was Robert - he was very patient as I tried to figure out what car I wanted. I highly recommend Robert & Monroeville Kia! I LOVE MY NEW K4 CAR!!

Called the morning of to schedule an appointment to test drive a vehicle we were interested in…read morepurchasing. Drove all the way to Monroeville during rush hour traffic after work. When we arrived, basically laughed at saying the car was pulled by the owner to have fixed. No one bothered to call us. They took our info and promised we would be the first to look at it when it is finished. No thanks, we opted for another brand and company

I recently purchased a used Mazda. I was so excited! I went to Rohrich Mazda on October 3rd to…read moreprogram a start key I purchased online. I spoke with Sean Kelly. He was rude, obnoxious and condescending. He started by first yelling "What do you need..do you have an appointment?" and asking me if "I even owned a Mazda". When I told him I bought a key online, he yelled that they "don't do that" and that "prices for a new one would be $170 to start", like I couldn't afford anything they sold. 8-10 other employers were standing in a group, watching this, adding to my embarrassment. I'll be buying a new vehicle in several years and it definitely won't be a Rohrich Mazda. This was an embarrassing, horrible experience. I don't even want to drive my Mazda.

Very nice staff felt very welcome excellent service. Went there and got greeted by a very nice…read moreemployee showing me to parts department. Would recommend

Chris and Alexis are AWESOME! Made the entire process quick…read moreand easy Genuinely great people to work with.

Terrible Ford warranty experience. Warranty work done here needed to be fixed at another dealer. I…read moresuspect Tristar didn't even replace the parts for which they invoiced Ford. They cannot rotate tires as per the owners manual and caused excessive wear on my truck. Ford doesn't even list these guys when searching for dealers so that should tell you all you need to know. Look elsewhere for purchasing and repair.