Made buying a car really easy! I told them the car I was looking at and they brought it to my work…read morefor a test drive so I didn't even have to go to the dealership to see if I even liked it. Needless to say I loved it!

We had the pleasure of working with Randy Nouansavanh. We were very pleased that there was no…read morepressure to purchase of vehicle right away. We were looking as we weren't sure what we wanted. the experience was so great that we walked away with a car. Thank you Randy for everything.

Not a good experience. I went in to trade my vehicle and already new the vehicle I wanted had done…read moreit mostly over the phone. Arrived at the dealership and my salesman James was nice. I was also charged GST twice. I waited for 2 hours for the financing to get completed they told me 15 minutes. Took 3 days to get the financing approved. Purchased the paint protection pkg which I usually never do because its not work it. Part of the deal was Ford would throw in tint, I explained to the salesman 3 times also via text, so he had it in his phone of how I wanted it tinted and they did not do it how they were asked so it had to go back. Then to top it off when I received my vehicle after they applied the protection coating it was delivered scratched up all over the entire vehicle. I purchased the vehicle Dec15 had to take it back Dec 2 for the tint and paint to be repaired, paint was not repaired it is still scratched so have to drop it off again to see if they can fix the paint. This was honestly one of my worst experiences purchasing a vehicle other than Land Rover.

I purchased a 2023 Hyundai Palisade Ultimate Calligraphy from River City Hyundai expecting a safe…read moreand reliable family vehicle. What I received has been unsafe and unreliable, with repeated failures and constant deflection. At just over 53,000 km the engine failed catastrophically near Rocky Mountain House. My family was stranded and we walked for about an hour and a half along a highway ditch to reach town. Hyundai Roadside towed the SUV to Gary Moe Hyundai in Red Deer. Their diagnosis showed misfires on cylinders two four and six, zero compression on two of those cylinders, liner wear, and the need for a short block replacement. The heads were machined and valves resealed. I was without the vehicle for weeks and had to push for a rental, then had to fight to keep the rental while the repairs were being made. To be fair, River City Hyundai did arrange transport of the Palisade from Red Deer back to Edmonton when repairs were completed. Days after I picked it up the vehicle failed again. It developed an RPM matched ticking sound, lurched heavily, would not accelerate past 20 km per hour with the pedal depressed, and would not rev past 3000. There was no check engine light. It had to be flat bedded again. I was later told the catalytic converter had failed, which fits as a downstream effect of the original engine event that I had repeatedly told them to look into... Keep in mind this happened literally two days after I got it back. Since this second failure communication from River City Hyundai has become evasive. The sales manager who had been engaging with me has not provided clear answers. My requests for a straight response on next steps and on a buyback review and even a rental car have been getting ignored. It feels like deflection and now they just want to ignore the underlining issues to make me go away. This vehicle is unsafe and unfit for purpose. The repairs to date have not restored reliability or confidence and essentially point to gross negligence. Take my experience as a warning. As much as Hyundai will tell you they stand behind their warranty and as the sales manager told me "go above and beyond" you will be left having to fight them every step of the way. This isn't a one time event either, search up Hyundai engine failures and you will read many stories just like mine. Do not buy a Hyundai and do not buy from River City Hyundai.

Brought my 2019 Hyundai Elantra here to be diagnosed in relation to a recall that was previously…read moreissued on my vehicle. I've researched this recall a bunch, watched tons of videos of 2016-2020 Elantras with this exact engine noise and oil consumption issue, and it all aligns with my vehicles exact problems. Engine failure is EXTREMELY common for Hyundais, and there a tons of recalls surrounding this. If you drive one, just do a quick google search on your vehicle year, make, and model, and I guarantee you will find a recall related to a faulty engine. I had a friend who previously worked in the service department at Hyundai and told me she would have 1-2 cars come in a day with the same recall issue I was having, and the dealership would honour extended warranty and replace the engine free of charge. My engine was making a ticking noise so I requested a diagnoses to find out if my car was suffering from the recall issues. They discovered my oil was empty despite always following Hyundai's recommend oil change every 6,000km, but refused to diagnose why my oil was empty aka why my engine was burning oil. The major safety recall directly from Hyundai says "The engine's pistol rings may be defective. This can cause engine wear that can lead to increased oil consumption. Eventually this can create abnormal engine noise... if you continue to drive your vehicle with these symptoms the engine could fail and potentially catch on fire." Despite my vehicle making an abnormal engine noise and my oil being consumed, the service advisor Chantelle kept telling me the two had nothing to do with each other. I would be fine with this if they actually tested it and checked the engine's oil pistol rings, but they wouldn't test it and said I'd have to pay another $300 on top of the original diagnosis fee. So instead of doing the diagnosis that I requested in the first place (which was to determine if my car was suffering from the major safety recall), they tried to gouge me for more money for another test. Mind you, my car was there for 7 hours, and all they did was test for codes and change my oil, which really should take max 2 hours. I asked to speak to a manager so Chantelle proceeded to bring over another service advisor, Andrea, who was also useless and just reiterated the same nonsense Chantelle said. They probably repeated "oil consumption is not related to the recall" about 30 times even after I showed them the exact recall notice directly from Hyundai's website. $180 and 7 hours wasted, and my original concerns I came in for were never answered - What is the diagnoses, why is my engine making this sound and consuming oil, and is my vehicle experiencing this recall problem? This is what I came in for and paid for, yet they could never gave me an answer, so what was I paying for the diagnoses for? They showed that all they really cared about was money and wholly neglected any type of customer service and care. I know dealerships often have ill intent, but this was just sad to see. There wasn't even a manager present on shift to address the neglect and terrible customer service. Pretty bold to not have at least one boss around when your service advisors have zero clue how to properly do their job.

Polite, prompt service. They let me choose the best day for me to get my radio replaced…read more They were prompt and they also checked my tire that had as slow leak...no charge. I love working with Carson. I always ask to be put in touch with Carson as he is a lovely young man. He is knowledgeable and polite, he smiles. and gets things done quickly. He is truly a outstanding employee..

I've come to this Toyota about 6 times now. And something always goes wrong…read more Today was the last straw, we will be going to a different Toyota to do servicing and details from now on. We came in for a shampoo and detail, as well as a quick diagnostic report. We were told at 9:30am that everything would take one hour, and then the shampoo drying time would be 3 hours. We checked in to see what the status was for waiting at 12:00pm, they had not even started anything yet. We don't have the time to wait longer when it hasn't even started so we canceled the entire thing and are waiting for them to bring our car back so we can leave... It's 1:00pm and they still aren't able to bring our car back, when we've had no work done! We've just wasted nearly 4 hours (and counting) for nothing! Don't waste your time, go to a different Toyota. Only saving grace is they always have property brothers playing in the waiting area.

We came in looking for 2026 CRV Hybrid after visiting a couple of other Honda Dealerships. We…read morewere greeted by Raj who answered our questions and provided us with all the options and available packages for the CRV series. We were extremely impressed with his professionalism, knowledge and we never felt pressured. We decided to go ahead and purchase our new CRV and it was available for pickup when promised. The Financial Services Manager Mikias was a please to deal with and offered us protection packages. Mikias didn't pressure us to buy but we did purchase the extended warranty and a protection package. On our pickup day we were very excited and were given a thorough tour of our new vehicle. Our tech was Jona who explained the vehicle settings for the use of our hybrid. He even paired our phones for us! A big shout out to the team at Wheaton Honda. Your team made our new vehicle purchase very enjoyable. Thank you all so much. Suzanne and Rod

Based on my recent experience, the maintenance service at Wheaton Honda has been highly…read moredisappointing (detailed photo attached). It appears more focused on generating revenue than accurately diagnosing and resolving issues. Their parts are also noticeably more expensive compared to other dealerships. Recommendations: * Obtain a second opinion from a reputable third-party mechanic before authorizing any major maintenance or repairs at Wheaton Honda. * Do not collect your vehicle or sign off on service without a proper walkthrough with service rep. Request a detailed review of the completed work with the service representative to ensure all issues have been adequately addressed * Exercise caution when relying on the assurances from the Service Manager (warranty stage) - Ensure all service details and commitments are documented in writing. Also send an email with details to dealership and copy Honda Canada. * If problems persist after service, promptly report the issue to Honda Canada and file a formal complaint. all the best

Matthew's Auto Centre | Used dealership in EDMONTON, AB T5A 1C2…read more I've gotten numerous cars over the years as my work requires me to drive a lot but this THE WORST experience I've ever had. Both owner & the sales associate were rude , unprofessional , dishonest & not helpful. I wanted to buy a vehicle & they kept changing prices & telling me a completely different thing than what was posted on their website. I called in to verify something with them & the owner hang up on me saying " I can charge you whatever I want , I don't care what is on our website" . Its one thing to be bad at what you do but to be this rude & ignorant is something unacceptable. This is the worst service I've ever received. I would not recommend this place to any one. I would stay away from this place, there is many car dealerships out there if they don't appreciate your business - take it elsewhere.

My mechanic says it will take $6000 of repairs to make this car safe to drive. What a deal.read more

Definitely the best place to go to buy new or used vehicles as well as getting maintenance done on…read moreall vehicle models! The staff there are very kind and helpful and are willing to help you with all your vehicles needs.

Bought my second car here, and I always go here for any maintance or oil changes…read more They really listened to my needs and wants as a car buyer.

I'm not really into cars but I can appreciate a vintage car. Little Lot, aptly named is a small car…read moredealership that specializes in vintage vehicles. My husband LOVES this place and likes to drive out every couple of weeks to see the new cars they get in. To be honest the deals are not outrageous... even I could see myself scooting next to the Alberta trucks in one of these bad boys! I have not purchased or sold anything form this place, so my review is purely based on the joy of looking at these cool motors. My husband and father-in-law have spoken to the owner many times and he answered a lot of his questions on muscle cars.

Don't waste your time. Buddy won't get out of his chair to help…read more Figured out why, he charges people lot rent to sell there so, the way I see it a sold car is less money for him. If you have a car there you shouldn't. If I did it would be gone asap.

This is an exceptionally good operation with exceptional staff!…read more Knowledgeable, competent and capable. Trustworthy integrity. In Sales I would mention Mason and Jag in particular, and in finance Alex. Very honest diligent people.

Had a fantastic experience on the my wife's purchase not long ago and I was about to look at…read morepurchasing another Lexus . The second dealing was very bad and disappointing experience. The general manager and principle called it poor communication but they were just protected themselves ,never did hear from owner about my concerns after multiple emails . I had to deal with general manager because my salesperson (who was terrific was away) . I have bought many new cars over the years and this experience was one of the worst if not the worst. Ended up buying my LC500 out of Quebec and had it shipped to edmonton and it was still cheaper and a way better experience . Just saying at this time you have a 50/50 chance of a good experience with this dealership . I have talked to Lexus Canada and they should hear from them , I never have . Do you homework with this dealership and be careful who you deal with . I will report back once I use their service department hopefully that manager knows what he is doing better than the others ,there is only two dealerships in Edmonton and the other is on the other side of the city so I will see how its run .Wish me luck

We were looking for an SUV for our daughter. Mike showed us a unit that was not something we would…read morehave thought to consider, it fit our needs and wants perfectly! We are from out of town and the process was smooth, we have a very happy 16 year old!

Sold car with broken fob, then say nothing I can do... unlocks, trunk, panic work-- lock button…read morebroken. Like they didn't know it was broken. Over $250 to replace retail. Nasty deal. Haven't checked their inspection yet, better not be more dishonest BS! Oh and George manager screening calls btw.