Been going there for years for my eye care. Hafd cataracts removed and am being treated for…read moreglaucoma. Great doctors and staff.

The doctors are excellent but the call center/office staff are rude and incompetent. The wait times…read morein Providence location are insane. If it wasn't for my doctors I wouldn't recommend them to anyone.

From the first appointment to the surgery, this office was amazing! The surgery went perfect. Dr…read more Galler took the time to explain everything in detail. The office staff is efficient, caring and went out of their way to accommodate me. Thank you!

Worse experience I've ever had with a doctor. She' picks and chooses her patients and will give you…read morea hard time to make sure you don't come back. I felt discriminated because she had not even looked at my eyes and she was talking to me in an abusive manner and even got close to my face telling me she will not prescribe me anything that will jeopardize her license.. Little does she know that she will indeed loose it if she continues to treats her patients like complete trash.

The best vision care center anywhere. Dr. Brown and his staff are so very professional,…read morewell-trained, friendly and thorough. Dr. Brown is an expert in his field and very devoted to his patients' eye health and care!

I had a 4:30 appointment yesterday, which I had to use vacation time from work to go to. I had…read morescheduled my appointment, drove 30 minutes to get there, and was 15 minutes early. The staff took my copay and advised me to sit in the waiting room. I sat in that waiting room with no updates for almost an hour. In the meantime, the staff was chatting and giggling amongst themselves and arguing over who should be allowed to go home early. I finally went and asked how long it was going to take for me to be seen. They told me I was next. I asked "how long does that mean, I have been waiting almost an hour" they just said "You are next" again. I told them to refund my copay and I was leaving and how unprofessional they were. They then said, "Sorry, we had 3 emergencies today", to which I responded "Why didn't you call me to reschedule, or at least tell me when I got here?". They just stared and said "Sorry". Totally unprofessional staff. I guess I will find someone else. I wish I could bill them for the time and $ they cost me through wasting my time / PTO. If there was a way to give ZERO stars, I would have done that.

The staff is rude here. Never going back! After multiple appointments to fix an eye problem I had…read moreI'm just done. I found a new eye doctor who is more Professional. He recognized what was going on right away and resolved the problem.

I am writing this review because I have been going to Dr. Kaplan for years, maybe 30. I have never…read morehad a problem and you have to realize that these women talk to MANY people everyday and sometimes a customer can just set you off!! Not that it is an excuse but sometimes someone just has a bad day so please try not to base your opinion on one time! They may even be dealing with something even worse than that like having a child in the hospital or something very traumatic, again not an excuse. I am just speaking from experience and try to look at all sides of events. Thing that impressed me is that Dr. Kaplan reads and tries to correct the problems within the reviews. Just my humble opinion!!

Love this practice!! All staff are very nice! Have never had a problem! The one thing I would fix…read moreis why do patients always have to leave a voicemail?

Over charged me 1000 because used wrong code but wouldn't admit it. Made me contact insurance…read morecompany to get code they should have known.

Only great experiences from ordinary routine visits to surgery. Very experienced doctor that is…read moreable to answer questions and explain things easily and without hesitation and in laymen's terms. In addition, there is an attentive and accommodating office staff as well as at Fatima Hospital. Results have been great!

I called in the morning and asked for an appointment, because I was seeing a really big floater in…read moremy right eye and since I am very nearsighted, I wanted to make sure that it was just a floater and nothing serious. I was told that they don't have any availability and the next appointment would be in 4 months. All they could do was write down my number and call me in case of a cancellation (they never called). Luckily, I called another ophthalmologist practice and the receptionist there knew that a big floater combined with heavy nearsightedness could be something serious, so she gave me an appointment within an hour. It turned out it wasn't a floater, but a tear in my retina and I needed emergency laser surgery that same afternoon. I was told it that it was a good thing that I came in that same day, because had I waited any longer it could have turned into a detached retina. I cannot fathom how an ophthalmologist practice does not know that a big floater in very nearsighted people can mean a retinal tear or detachment and therefore is considered an emergency. I have never encountered a medical practice that did not make availability for emergencies or at least told the patient calling with such urgent symptoms to seek medical help elsewhere that same day. Maybe it was for the best that this office didn't have any availability for me, I have serious doubts now about their competency.

Very upset! I been going to this place for yrs never had an issue till now. I been having a droopy…read moreeyelid for a few days & every time I call & leave a message for Dr Ben, I never get a call back. I called the office to speak to office manager and they keeping hanging up!!!! I guess its time to look for new eye dr smfh !!!!

Horrible stay away my lenses peeled compl in under a year. I went In to seek help since I've never…read moreexperienced anything like this ever in my whole life of being blind yet their excuse was oh you must've cause it like huh

Had LASIK Surgery here last Thursday. Fantastic all around. Staff is very friendly and…read moreknowledgeable. The procedure was quick and painless and the post op has been great no issues. My vision is Perfect. Thank you

Went to TLC after my son inspired me and they were great through the whole process and follow up…read morevisits! Highly Recommended!

Awful experience the whole examination was virtual. The woman on Skype was rude and impatient. When…read moreglasses arrived they felt uncomfortable and gave me headaches. It was a waste of time and money. Had to go elsewhere to get a new prescription and the glasses were a loss.

Employees are super friendly and helpful. Decent selection of affordable frames. They had a great…read moresale for 50% off. I paid $218 for frames with thinnest lenses, anti glare coating and insurance.