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Premium Spas & Billiards

3.3 (34 reviews)
Open 10:00 am - 5:00 pm
Updated a few days ago

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I'm drooling and dreaming of a hot tub
Tammy C.

Premium spa and billiards did not disappoint ! large selection of hot tub's, swim spas , pool tables you name it and they had it ! The man who helped me , Rick Sweet was his name . he was very knowledgeable and it was a pleasant afternoon browsing at the merchandise. Ample parking at fair lakes - the store was well stocked overall . If you are in the market for a hot tub I would definitely recommend them. Then when I came back and checked in I saw that we would qualify for 35% yelp off discount ! Love that !

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3 hours ago

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2 months ago

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9 months ago

Tim at Premium Spas stands behind their customer service. Much appreciated. Techs are friendly and professional.

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1 year ago

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2 years ago

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Mark O.

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6 years ago

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3 years ago

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8 years ago

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9 years ago

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11 years ago

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6 years ago

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8 years ago

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Ask the Community - Premium Spas & Billiards

Review Highlights - Premium Spas & Billiards

Six years ago I bought my Pro 13' Bahama Swim Spa from Premium Spas in Fair Lakes and installed it in my garage

Mentioned in 2 reviews

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Capital Hot Tubs & Saunas - Fairfax

Capital Hot Tubs & Saunas - Fairfax

3.9(48 reviews)
3.4 mi
$$

Hands down, this is the BEST place to buy a hot tub in the Washingron-Metro Area! I was desperate…read moreas my 20 year-old one kept giving me problems so I decided to get rid of it. I wanted a hot-tub by Christmas when looking at options in November 2020. I didn't want to overpay and I wanted specificity details with mine - small details, trust me. After extensive Google searching and talking with people I stumbled upon Capitol Hot-Tubs. I gave them a call immediately after pursuing their website and got the best salesman ever! Jason Strom, was super polite, fun, and eager to help me find my Nect hot tub for a value. Well, he delivered and although I did t get my hot tub by Christmas, he promised it would come mid-January and YES it did! I'VE BEEN ENJOYING IT FOR ONE MONTH NOW AND ITS ONE OF THE BEST PURCHASES I HAVE MADE IN MY LIFE!

Sorry to have to write a bad review. Bought the Grandee from the Fairfax store about 5 years ago,…read morehas worked great except for the cover lifter. Getting service this year has been a nightmare. I replaced the entire mechanism for ~$1200 last year. This year (in March 2026), it detached from the hot tub, rendering it unusable in the prime spring weather. - I spent the last 10 weeks trying to get someone to come out to repair it (offered to pay full price) but no reponse. - Initially spoke to someone in the service center, who told me I needed a "bracket", and that it was on backorder. - A month later (in April), I reached back out to service center to check on status. I was told the original person I spoke to was no longer with the company, and the part wasn't the issue. - I asked to speak with a manager; was told to speak to Jeff. - Left multiple messages with Jeff, but he never got back to me. -Filled out the "service form", also no response. After 10 weeks, I got fed up waiting and went the DIY route. Located YouTube instructions on how to remove the panel. Once I did that, I saw the plywood they used to re-install cover lifter last year (which bears ~150 lbs of load btw) was only 1/8" thick, which would explain why the mechanism failed. I installed a 1" board, then remounted the screws on the lifting arm and closed up the panel. Fingers crossed, this will do the trick. As mentioned, the tub works mostly as advertised; Hot Springs equipment is great. However Capital Hot Tub doesn't seem to care about customers once they've made their purchase. The whole point of paying a premium price is to avoid this kind of hassle, and not have to DIY fix your stuff on the weekend.

Photos
Capital Hot Tubs & Saunas - Fairfax - Saunas - Infared & Traditional

Saunas - Infared & Traditional

Capital Hot Tubs & Saunas - Fairfax - Family Fun in a Hot Spring spa!

Family Fun in a Hot Spring spa!

Capital Hot Tubs & Saunas - Fairfax - Family Fun!

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Family Fun!

Hot Tubs & Swim Spas Outlet

Hot Tubs & Swim Spas Outlet

4.1(42 reviews)
3.3 mi
$$$
Established in 2001
Family-owned & operated

I am a former customer and moved out of the NoVa area, but thought I'd take a chance to see if Greg…read morewould be willing to deliver a hot tub to Richmond. Not only was he able to do that, his sons brought the exact color and tub I wanted 3 days after my purchase! It is easy to recognize that this is a family run business who cares about their customers! Greg made time to answer every question personally- I never waited on hold in a queue or was asked to press O to speak to an operator, I only spoke to Greg who is running his business well from start to finish! I'm beyond grateful that my relationship with Outdoor Leisure didn't stop at a mile marker on 95. If you are looking for a hot tub, call Greg, his vast knowledge of the quality products he has hand selected and his fantastic customer service will make you a customer for life. Thank you Greg!

Let's start with the hot tub purchase. Greg was excellent talked us thru many options risks rewards…read moreand really wanted to make sure we got the right unit for us. 100% got us the right tub for us. As hot tub newbies we needed help. Greg was supportive of zoom/FaceTime calls to get us in the right path. Customer satisfaction at its best. We were still unsure of the whole chemicals etc and that is where Drew came to our rescue/education. We came into the store in a Saturday morning and he gave a class on chemical balancing that even I could understand. We are 4 months into owning our tub and it has been the best purchase we have made. If you are thinking about getting a hot tub go see these guys. They are local hardworking honest and working to get you the right tub.

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Hot Tubs & Swim Spas Outlet
Hot Tubs & Swim Spas Outlet
Hot Tubs & Swim Spas Outlet

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Crystal Blue Aquatics - Current state since 12/2023

Crystal Blue Aquatics

2.9(25 reviews)
19.3 mi

I don't know where to start. They were terrific up until we signed the contract with them…read more 1. The project manager didn't show up when subcontractors were around, resulting in so much dirt being removed that we had to pay ADDITIONAL money to get dirt delivered. There was no attempt to even do a rough grade, just left sand and rock exposed to the elements resulting in the pavers to shift. 2. The install of the electrical equipment was put in facing the fence. My husband had to ask if we were expected to cut a hole in the fence to access it before they comprehended why it was an issue. 3. The filter was installed too close to the house, and it is inaccessible for proper cleaning and maintenance, even by a professional pool service company. When I brought it up I was told to completely decouple it from the piping to access it. Yeah, that's not how it's supposed to work. They then said the professional pool service company "just wasn't a good one" without even knowing which company it was. 4. The electric heater and wiring installed keeps tripping. When I brought that up, they just didn't respond. This was after they installed a gas heater knowing we didn't have gas to the house and that it was in the install notes to put in an electric heater. Don't worry, we got an extra $4,000 bill for that. 5. Following the installation of the filter and booster pump, they left it turned on and left running without the filter being engaged. When I reached out, they talked to me like I was an idiot until I took a video and sent it to them of the extremely loud metal on metal grinding noise that was coming from the booster. Looks like we get to replace that now. We are now working with a lawyer as they refuse to respond to us.

Find someone else to build your pool if you want good communication and follow through. I've never…read moredealt with a company that simply ignores and doesn't reply to emails, phone calls, or text messages from a contracted customer for months at a time. I'm still waiting for the winter cover I purchased and was supposed to be put on in Oct 2023, it is now March of 2024. I have very little confidence we'll ever get it. I also have little confidence the drainage pipe from the auto cover channel will ever be fixed. Without a doubt, the worst experience I've ever had dealing with a contractor.

Photos
Crystal Blue Aquatics - We did a 6 foot waterfall and a heavier than normal pump to push the waterfall over correctly.

We did a 6 foot waterfall and a heavier than normal pump to push the waterfall over correctly.

Crystal Blue Aquatics - This pool has a travertine coping and a travertine decking set on a 4 inch concrete slab.

This pool has a travertine coping and a travertine decking set on a 4 inch concrete slab.

Crystal Blue Aquatics

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Premium Spas & Billiards - poolbilliards - Updated May 2026

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