My son is attending college in the Orange County area and experienced an issue with his 4Runner not wanting to shift into gear. Long story short, after two other repair shops took a look at it (with one recommending a complete rebuild of the transmission and transfer case for $3,200), I called Frank from St. Louis and even though he's extremely busy he took the time to travel to the location where my son's 4Runner was taken to and try to diagnose what the issue was. In the end he disconnected and reconnected the battery and reset the electronic controls and I'm happy to report it's back on the road again. Frank would accept nothing for his time and claimed not to have done anything. Now I haven't met him in person, but if you happen to bring your vehicle to him for service, please thank him personally for me when also showing him the appreciation for treating you the same way. Hard to find today. Thanks Frank! read more