Premier Services Group provides services for the warranty on our 2025 Viking Range. Our Range oven had been triggering our house smoke alarms every time it was in operation. Ben was assigned to determine the reason for the problem. Upon arriving at our home Ben immediately detected the problem as incorrectly installed Viking Microwave above the oven. Ben instantly diagnosed that the Viking Microwave installers, accustomed to microwave installations for apartments and condos, where fan vents are closed to direct air-flow out into the kitchen room, rather than home installed vents directing airflow outside of the house, failed to open the fan vents for the microwave, which direct airflow out of the house. Within only 1-2 minutes, Ben pulled out the Viking microwave and opened their vents (after showing me their closed position), tested their vents for correct airflow, turned on our oven while the microwave vents were turned on, and wallah!!, the oven worked perfectly!! Ben is arguably the very best service technician we've ever had, and he saved us hundreds of dollars, because he was excellently trained and knowledgeable, but most importantly, honest to the core. I most highly recommend Ben and Premier Services Group, and will be seeking them out for long term service agreement. read more

Actually are Viking factory certified. Had to wait 3 days but when Ryan arrived exactly on time diagnosed the problem and luckily had the necessary part in his truck. They came twice before for different appliances. Called them out of frustration with the people that my home warranty. PSG diagnosed the problem and fixed perfectly read more

We had Premier install our new dishwasher and microwave that we purchased from Lowe's. Lowe's said give them 4 to 5 days to set up installation and removal of old appliances. Premier literally called us the next day to set up an appointment the following day. They showed up in the allotted time window and installed both appliances lightening fast. read more

Premier Service Group - Appliances Near Me - Rancho Cucamonga, California

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Fred Legaspe was able to diagnose and repair my dishwasher after another company couldn't. Customer service was excellent. I would highly recommend Premier Service Group for repairs on appliances in the SoCal area. read more

Premier Service Group - Dishwasher - Appliances Near Me - Rancho Cucamonga, California

My refrigerator went out around 3:00 pm a few days ago. I immediately called Premier service group and they told me they could come out right away. Thank goodness because I had just gone to the grocery store of course! I took everything out of my freezer and my neighbor next door had an extra freezer in their garage that they had room for us! I got some ice and packed it in our fridge to use like an ice chest. Premier service group came out the next morning and diagnosed the problem. It was our circuit board. They ordered the part and came back the very next day and fixed it. We are so grateful to have such an amazing company to always help with any of our repairs for our appliances. This was for a sub zero refrigerator. Thanks for always being there for us. read more

Do whatever you can to stay away from this company! I had a Bluestar stove, i just need the oven ignitor to be replaced, Premier Service Group has the nerve to charge me $840.17 for a simple ignitor replacement. It took the Technician less than 45 mins to perform the replacement( total time start from the technician walked in the door to finish packing up his stuff and left the house). Its simply highway robbery. STAY AWAY read more

Stay away from this group. They could not fix dishwasher after three visits. Finally cheaper to buy a new one.

Stephanie has been the sweetest person to speak with, she is always eager to help and I appreciate her willingness to assist each time I need to call in! Thanks Stephanie! read more

steve came out to look at our oven. He was very professional and was able to diagnose the problem right away. A second trip in 30 days was not charged read more

Lackluster customer service, terribly high pricing, technician left job partially undone. FIND ANOTHER OPTION

Stay away from this business if you want to keep your money. Charged high upfront fees to come out to check dishwasher. I waited and waited for call back. After more than a week I contacted them and now they tell me no parts available to repair item. I contacted the maker of dishwasher and was referred to this company. I should have reviewed this business on Yelp before I requested the services. read more

Stay away from this company! They are dishonest! This company provided repair service on the ice-maker of my LG refrigerator for a cost of $621.75. The repair was misdiagnosed. I was told that the repair would be corrected, with no labor cost, only the cost of parts would apply. I was told that the Ice-Maker Assembly needed to be replaced. (I could purchase the genuine LG Ice-Maker Assembly for $171.89.) I was told that Premier Service Group (PSG) could not obtain the needed Ice-Maker Assembly so they would replace a complete ice-maker unit. PSG's cost for an LG Ice-Maker was $231.28 plus $87.74 for a total cost of $319.02. They expected me to pay a total of $940.77 including the misdiagnosed repair. I spoke to Stephanie, Customer Service, I requested to speak to a supervisor. Stephanie stated very rudely that she is the office manager; the only person that I could speak with. I requested a supervisor's email address or direct phone number. She would not provide this information. I disputed the repair cost with my credit card company. PSG provided to my credit company a fraudulent receipt. Their receipt had added information and different costs from my original receipts. After nine contacts with this unprofessional company and reaching out to my credit card company, my credit company reimbursed the majority of my cost. In the end, after my lost time & money, I have the same problem with my refrigerator as prior to calling this dreadful company. read more

First off, I'm pissed at Viking Appliances for recommending this company as a "Gold" provider. The charges are ridiculous and I will never use them again. read more

Read to the bottom... First original review: HORRIBLE. Our GC contacted them to fix a tiny plastic part on a Thermador hood that his crew damaged. They came out, charged us $99 on the spot and then we found out that they also charged our GC the $99 trip fee! Now, we are fighting to get the charge reversed. I have contacted them several times and they are not communicative. On top of that, they said the parts would be here in 14 days. 14 days come and go and they said parts will be here in 14 more days. Second update: We had our service call scheduled for today ....finally. This is our second home and we drove two and a half hours to come out just for the service call today. I called to get an update on their ETA. Dana answered the phone and I was told the appointment had been cancelled. I asked why, figuring she would say the tech ran out of time or whatever, which would have been annoying but...it gets worse. Dana says she cannot tell me why they cancelled the appointment and that my account has been notated not to give me any info because I am the "tenant" and she can only talk to the home owner. I said there must be a misunderstanding that I AM the homeowner and I am happy to send her an email with my mortgage paperwork showing such if that is what is required to let "such secret information" out. She said she cannot because she cannot talk to anyone but the homeowner. Ummmm... I just said I could give you that info. She says a name (my general contractor on our remodel that broke the appliance part) is the only person they will talk to because he is the one who paid for the service. I again corrected her saying I was the one who paid. She asks, "What are the last 4 digits of the card?" I give them, she says they are wrong. Ummmm... again... I have proof that this is what you charged. We go around and around for close to 10 minutes, including my husband getting on the phone to try to reason with her (he has more patience for stupid than I do)...no luck. He gets off the phone blown away at how dumb she and the situation is. So... we have waited months to get the parts in and came all this way for the service call today for them to cancel on us (WITHOUT calling, mind you...I had to call them to find this out) and they will not give us ANY reason why and won't talk to us about the situation. This could have been handled completely differently if Dana had ANY common sense. I said I would give my proof of both reasons she gave for not talking to me and was willing to pay for whatever. This company continues to be a complete joke. Apparently Stephanie is the supervisor, but she was out...because it was the end of the day....at 3:30PM. She said she would notate our account and open a ticket to look into it, but won't talk to us or take any info from us about it. Premier Service Group... operating in an alternate universe where common sense does not exist. Latest/last update: They finally told our GC that they cancelled our appointment because of the first / original negative review above. So we removed it all and they rescheduled and came out. Fixed the broken part in five minutes (it was a tiny plastic part that needed replacement). Their whole process is inefficient and totally overpriced. $482. I will NEVER use them again. You have been warned with all the horrible reviews here. GO ANYWHERE ELSE. read more

Premier Service Group - The charge they say they never made and that I am having to dispute with Chase. - Appliances Near Me - Rancho Cucamonga, California

Premier came out after they were assigned by fidelity home warranty. They came out because our Kitchen Aid oven would not light up. They had to come out 5 times total. I had no oven from November 2021 to March 2022. They came out and said the igniter needed to be replaced. They came back out replaced igniter it worked one day and back to click click click click and the oven will shut off. Our oven has a spark igniter and after four clicks it'll shut off the gas. So they came back out and said they need to replace the computer. They ordered the computer board and came out again. They replaced the computer and it worked for two days and it's back to clicking and not igniting. The fifth time they came out they try to turn it on and all it did was click four times and the gas shut off. They then Took the oven apart and put it back together and the oven started working again. They then tell me they've done all they can do and now the oven is functioning properly now which it always does whenever they adjust it or whatever they do and then the next few days it starts clicking again. But on the 5th they told me they can't do anything else that it's working even though it was not working at all when they got here. And even when they turned it on they were stumped on why it's not working. But then they tell home warranty that nothing was wrong with the oven and they were sent out for no reason so then home warranty charges me another $75 for sending a repair out when in fact it was not working when they got here. So these people will lie to home warranty that it's working even though when they first got here it was not working and they even tore the oven apart to look for the problem. I even asked him what was wrong and they said it might be a short. So now home warranty wants another $75 because they said the oven was working which it was not. Now I'm stuck with an oven that does not light and I have to let it cycle multiple times before the oven even lights up filling the house with gas. You are doomed if these people come. They will lie to home warranty. They even tell me it's normal for these quick lighters ovens do you have to cycle numerous times before the light. Does this make sense that the oven has a cycle numerous times before even lights the flame feeling the house with gas. They tell me just make sure I have the fan on and I won't have that problem. read more

TERRIBLE CUSTOMER SERVICE & A RIP OFF!! I own a real estate development company and have built and remodeled dozens of homes. I have worked with hundreds of vendors over 20 years. This company is a RIP-OFF!! They quote you a trip-charge, which is understandable and then once they check your product, they do not apply that amount to your cost of repair, which is typical for most busineses in this sector.They charged me $380.00 for 1 hour of service, plus a trip charge of $175.00, not including the part. Almost every service companies deducts the trip-charge from the total when they do the repair-not this greedy company. I was not made aware of this on the phone in advance when I called to schedule an appointment. I spoke with the Service Manager, Stephanie Flores, and she was stern and rude, just like it so many others stated in their reviews. I asked how can you charge over $500.00 an hour(!) for service, and not waive the trip charge, especially since I was not informed of this in advance. She said they wil not, under any circustance offer a discount to anyone, even industry professionals like myself. Her attitude was obnoxious and defiant, not remotely understanding. When you call and speak with anyone there, you get the same attitude. They will not let you speak with the owner, Mr. Leedom, as I was told he does not wish to chat with customers, which is TERRIBLE CUSTOMER SERVICE!!! There are many other companies who can service appliances so make sure you check around first before you call this company. read more

I have American Home Shield, which they contract w/ Premier Service Group On December 28, 2023, My Frigidaire oven stopped heating. I called AHS I made a claim, pd $125 to AHS and they assigned PSG, ON 1-2-2024 NICE young man came to my home, discovered the problem and was ordering the parts. When I have called PSG, they said 5-7 days they would contract me. That was a lie, I email them, no response. And today's date is 1-17-2024. And my oven hasn't been fixed. I haven't been able to bake, cook in OVEN. I can say, I WILL NEVER USE PSG AGAIN. This is the worst company in all the years I have needed help. read more

Don't get ripped off , these people break your appliances, aget back to you and want to charge you for expensive parts .. !! we had our ice maker Maintenance and after Technician ( fred) left we noticed it wasn't working ? It worked before he showed up ! be aware they break your Appliances to make money Do not recommend this company they are super shady !!! read more

These guys are awesome! We had an element go out in our Bosch microwave and our original builder recommended Premier Service Group ... we're so happy they did!! From the first call, the scheduler knew exactly what we needed and assured us the techs were more than capable of taking care of the issue. The guys arrived on time, they were polite, respectful, and very professional. They were very honest about the issue and potential problems that still may come up (which we appreciated). The job was done quickly and when they left, there was a BIG sigh of relief that we called the right company for the job. Thank you Premier Service Group! We appreciate you! read more

I would have rated -5 if that were available. This company was assigned by by my home warranty company to repair a wine refrigerator in July if 2022. The first technician they sent mis-diagnosed the issue -- at least according to the second technician who didn't show up until August. After that the only "services" they provided were sending me email notices every two to three weeks for the next three months claiming that they were unable to get the parts required to make the repair. At some time in late November, they apparently sent a claim in to my home warranty company claiming the maximum amount payable under my warranty contract and stating that they had completed the repair. In fact they had NEVER contacted me or ever scheduled or come to my home to do any repair. When I contacted the home warranty company in mid-January (and at least 10 times thereafter) I was either put in hold until their system hung up on me or told by the person I spoke with that they would contact Premier Services and then get back to me. Of course, no one ever did get back to me! So, the bottom line is that Premier Service Group made a fraudulent representation to the home warranty company -- essentially stealing whatever amount they were paid based on that fraud -- and did not provide any actual service to me, Anyone who is even considering using them for any service or for any other reason should run to ANY other company rather than these lying fraudsters. read more

The customer representative was very helpful and gave me a lot of information to make the decision not to repair but to replace. I appreciate their honesty. read more

After reading the reviews, I was a bit apprehensive about using this company. My issue was a stackable washer/dryer combo that needed service and Premiere Service group was assigned to me via Lowe's, who owns my extended warranty policy. My experience was quite different. They communicated well by telephone, were on time (actually ahead of time) and the technician was able to fix the issue on-site. I am very pleased with their service read more

The technicians were really nice when they came to the house but they did not fix the Appliance Connect (the wifi thing) on my Bosch refrigerator (although they did fix the other issues with it). When I emailed customer service, they sent me a PDF from Bosch with instructions addressed to technicians to fix the issue. When I told them I was not a technician, they told me to call Bosch if I needed more help. Very frustrating since I already payed them significantly over $1k to fix it . I called Bosch and Bosch said I needed the technician to come back. Both Bosch and me continued to email them but no one would return our emails. Also, I am pretty sure the technician mistakenly put a small dent in the side of the refrigerator. I told the technician and he took a picture of it. When I told customer service, they said the dent was preexisting because they had a picture of it - wait a minute, the picture the technician took after I made him aware of the dent?!? I told her to check the timestamp on the photo but never heard from her again. I honestly don't care about the small dent, and I guess it is possible that it was preexisting, but nobody in my household remembers it ever being there before the service. In any event, I just want my Home Connect fixed on my overpriced refrigerator after I already paid for their overpriced service bill and they either could not, or could not be bothered to, make it right. read more

the technician told me at the first appointment he knew what to order to fix my grlol he came back to install and replace the parts the grill only works on some of the grates he now says he couldn't fix the rear of the issue s should have looked at the reviews before I picked them read more

Do yourself a favor and contact another company, this one is deceptive and crooked. They marked my job complete and charged a fee and didn't even show up. Pay attention to their reviews, they are VALID! They are a company through Fidelity National Home Warranty and the receptionist that answers their phone is argumentative and refuses to help. Lazy, rude and unprofessional. There are a lot of other companies, so save yourself the grief! read more

Summer is back and Premier Service Group showed up right on time. Their technician only needed to see where our building's unit was and went straight to work. We received service in early May and are so grateful we called psg before the heat really started kicking in. I would recommend their services to friends and family for their no hassle and responsive customer service. read more

I would give this place 5 stars. When it comes to business I will have to say they are at the top of their game. It was great to have someone sent out to fix my appliance so quickly and efficiently. I trust this place with my appliances. I recommend giving them a call if your looking for help read more

Premier service group , they should change their name to worst service you will ever experience in your life group . My washing machine broke feb 4, 2020 my warranty company set me up with premier . The tech came to home on February 11th , he was extremely nervous and called his supervisor several times to ask questions . At one point my husband had to help him because he was unsure what to do . This tech than says he needs to order parts and due to covid it could take up to 3 weeks . I then got a text message stating that my parts had been ordered on February 15th I than got a text setting up an appointment for March 4th for follow up service , at this point it's been one month since I've had a working washing machine A different tech showed up on March 4th he was extremely rude , he was throwing things around he slammed my washer into my dryer , and he banged the front of my washing machine with the box he brought. I asked him if he could please be careful , the tech became upset and agitated because I asked him to be careful , I was home alone and I felt extremely uncomfortable as he was acting very angrily and agitated , he than told me that the previous tech had ordered the wrong parts and their was nothing he could do . I called the office and spoke to the woman who answered the phone , I explained to her what had happened and how terrible the tech had been , she said that she would report this to management and assured me that this tech would not return to my home I waited 7 more days (today March 7th 2020 ) and called the office again , and at this point asked if could speak to management . The same woman I spoke to Prior and explained to her about the horrible way the tech had acted now tells me no You can't speak to management , your claim has been closed , and when I asked why she refused to tell me and told me to contact my warranty company... is this really how a company treats someone I still can't believe this I waited an entire week and my claim was closed and how can you deny someone the opportunity to speak to management if that request is made The warranty company read the notes and said premier said that I was hostile and would no longer come to my home So let me get this straight , I asked someone if they could be careful with my property in my home and that constitutes being hostile ? What was I supposed to do , allow this tech to come into my home and damage my property ? Am I not allowed to ask him to be careful in my home ? I never approached this tech in a hostile way , I felt afraid and uncomfortable by him from the second he came into my home due to his angry demeanor I am going to continue to post my experience about this company on all sites including BBB , no one should have to go through what I've been through with something as simple as having a washing machine fixed . I hope that this tech that claimed a hostile environment knows that what he did was extremely wrong and that what he did and his false narrative he told is not ok. Just because I asked you to be careful that would upset you so much that you would lie and say I was hostile that is beyond worlds ridiculous and unprofessional . This tech needs to go back to training in both appliances and in human decency because treating people and their belongings with such little regard and than lying is beyond disgusting I have another company coming out tomorrow and my warranty company has offered to compensate me for some of my laundry expenses I would never EVER EVER deal with premier again , they are rated extremely low on many sites and it's not surprising as to why. I wish their was more I could do , and I definitely regret not calling my warranty company right away when the first tech told me it would take three weeks this should have never happened read more

The name Premier Service Group would lend you to think that they are going to provide premier service when addressing your high end appliance service issues. This could not be further from reality. Trying to make repairs to our Dacor refrigerator, I asked for a follow up immediately after I paid the deposit for parts. No follow up or timeline was given. An app for the repair was scheduled and I rearranged clients to be home to handle the repair. The same morning of the repair, I received and email stating that a part was on backorder for an additional 3 weeks! "Premier" Service Group did not apologize or offer to refund my original service fee. They stated that it was not their fault. As the owner of many high end appliances, and someone who pays a substantial amount to repair a refrigerator, I expect at least average customer service and at mediocre communication. They offered none of these. When I called and asked about this, they said it is not their fault. They expect my family to be without a refrigerator for nearly 2 months. They do not seem to understand that this is an issue. If you have a high end appliance and expect the money you are spending to include good customer service, go elsewhere. I thought I was checking into the Ritz Carlton, and ended up at Motel 6. read more

Use this company at own risk This company can't even be called a "professional" repair service let alone a repair service. They came out to my family's home to work on our oven. When the man came out he proceeded to break something else, then had the nerve to try and charge $99 just for showing up and breaking Sh*t even stating that we would have to pay for parts and services just to fix the part he broke. Claiming that the company does not cover damages caused allegedly due to their services. When dealing with their customer service they proceeded to get pissy and deny the fact they had damaged anything and that we should "stick it". when asking for the manager the customer service worker on the phone proceeded to state "i am the owner and that we are no longer allowed to do business with them and not to call them again." read more

If you are ever in need proof that customer service dead, try to deal with these schmucks. There "go to" is tell you something that you did, didn't happen and then go out of their way to piss you off. I sent them the proof of purchase they asked for and got a "be patient we are ordering the parts" boiler plate text from them. I called back a month later to get a progress report and they said they never received it. No parts ordered. And didn't care. In trying discern exactly what had happened and how I could get my refrigerator fixed without waiting an additional month, the extremely patronizing and antagonistic "associate" HUNG UP ON ME. When I called back to find out why, they said they wouldn't work with me! Don't waste your time. These people clearly don't want the business. read more

I just spoke with a Asurion and then with Premier. The insurance company's tech services line told Christian how to fix the problem...potentially. Now they need to order more parts, which should be in tomorrow, but the first appointment available will be Monday the 12th. My first service from this company was 5/14. Almost two months later, maybe this fix will work? Can you imagine being without your refrigerator for two solid months? To her credit, Shaya, at Premier, did apologize for the inconvenience. She also let me know that the supervisor, Stephanie, is out of the office until Thursday. Do you think she'll call me back? read more

This company is very unorganized. They schedule service then do not show up without canceling or notification. They move appointments without confirming the the new appointment time will work. If you need to take time off work to be there for the repair, check to make sure you have a lot of days because you will need it. My suggestion is to find a company that shows up when they say they will. On a positive note, Dana was very pleasant to speak. However, their office manager (didn't get her name) was one of the rudest people I have ever spoken to. Please read the other reviews for this company before scheduling an appointment. There are complaints about all different types of service. If American Home Shield schedules them for you, ask for a different company. It is not worth the wasted days off waiting for them to show up! read more

This business put a Brand New air-conditioning heater unit about a month ago a week after that they were called out because the heater blew cold air and the day before Thanksgiving and blue colder again and they scheduled me nine days out to get somebody out here to check on the same problem as a couple weeks ago so there's no urgency with this company the girls the answer the phone Dana and I believe her name is Maureen they're very rude even from day one and I feel like they're already gonna get paid for this so there's really no urgency to come back out again they're very rude ass to speak to a supervisor I called back today and the supervisor Stephanie answered I finally got a supervisor because I knew she wasn't going to call me back I was sharing with her my feelings how I felt like the girls that she has answering the phones are very rude and have been very rude to me and I feel like it's personal how do I have any scheduling nine days out and then she told me that they're scheduling people two weeks out three weeks out and that's a lie because the other girl I talked to she said they're scheduling six or seven days out and then she scheduled me nine days out so it was personal because I've been boisterous about how I feel like I've been treated with my insurance company and to them so they have poor customer service and like I said they're gonna get paid for this brand new air conditioner unit to install it so there's no urgency to come out for the second time for the same Problem I wish my insurance company would've let me cancel with them and went somewhere else but I would've had to go to the whole process again I do not recommend this company even the supervisor was really rude to me and mean to me on the phone and that's real talk and I told the supervisor Stephanie that she just didn't like what I was saying that's why she's talking to me the way she was talking to me read more

I had a malfunctioning Bosch Refrigerator. Having used PSG in the past, I called them to aid in the repair. 'Customer Service' group was unfriendly and unresponsive. Nothing was of any urgency to them. When Tony the tech came out, he replaced almost everything at a cost of $1,600 but it was no better than when he came out (the freezer was ok but the fridge was not cold). Then when he came out again, the bill was going to be $1,150 to fix a valve. I bought a new refrigerator, which I should have done in the first place. It was a miserable experience and I strongly recommend that you avoid PSG like the plague. I was totally ripped off and on top of that their level of service was terrible. These guys are absolutely terrible. You have been warned!!!! read more

DO NOT USE THIS COMPANY!!! They will ruin your appliances! They actually damaged my dishwasher drawer, switched parts around and charged my warranty company for stuff they never did!!! Horrible Customer Service!! THEY DON'T CARE!!!!! USE AT YOUR OWN RISK!! YOU HAVE BEEN WARNED!!! They should get NEGATIVE 100 STARS!!! read more

I should have paid attention to the reviews. I scheduled an appointment on Friday for Monday 9/27/21. A woman called and confirmed the appointment and today is Monday and nothing. No phone call no nothing. I called and of course the business is closed. For the life of me I could never imagine treating my customers like this. Luckily after reading the reviews I won't even attempt to call again and figure out what's going on, I'll just assume they did me a solid. read more

Finally AHS sent an appliance company that has professional nice friendly and courteous staff. Very competent and helpful.so happy after over a year of microwave drama! read more

Said they have no one available to service my appliance. Even though the warranty company said they would be calling me to set up an appointment. The lady that answered the phone wasn't helpful. First time I called, I told her that the warranty co referred me to their company saying that they'd be scheduling service. She said that they don't work on appliances still under warranty. Um, ok... So, I called the warranty company & they called PSG to see what was going on & told me that they do accept Extended Warranties, just not the original manufactures warranty. Um, ok... So, I called PSG back & told the gal that I just found out that they view warranties differently. She said ok (didn't apologize for making me waste time on the phone) and looked for my address...couldn't find find it in her system...then said, "oh, here it is...yeah, we rejected that just now because we don't have anyone available for it." What?! "We returned it to them because we don't have any openings...sorry about that..." UM, OK!!! So, Premier Service Group, as you can see, isn't very Premier... NEXT! I'm happy because now I don't need to work with them. It's obvious to me that they earned their 1.5 stars on Yelp. read more

When I called American Home Shield(my home warranty company), I specifically requested Premier Service group be assigned to repair my Wolf range. I had a good experience with them when they repaired my Viking Refigerator(no insurance company involved) in the past and thought they operated a professional business. Premier came out to diagnose the problem and informed me the parts needed were not in stock. The parts were approved by AMS and they were out again after a few weeks to install them. When the technition arrived, he realized additional parts were needed and that Premier would contact me when they arrived. Because of the difficulty in obtaining these items during Covid, I was understanding and didnt put pressure on Premier. I checked in with them every few weeks. After a month, I was informed the parts would arrive in four to six days and scheduled their first available appointment( approximately two weeks out). As the appointment date was approaching, I called this morning to re-confirm, only to be told by a robotic person on the other end of the phone, void of an human empathy that the order was cancelled by AHS two weeks ago and that Premier cancelled the parts order too. I asked her why Premier didn't call me, knowing I have been waiting for so long? Her only response was that I should direct any inquires to AHS and hung up. When I called American Home Shield, the representative informed me that nothing was cancelled on their end. The customer service rep put me on hold and called Premier. She evidently spoke to the same robot I encountered and wasnt getting anywhere with her. The AHS rep opened a new work order and was kind enough to offer to follow up with me next week. What's dissapointing, is that I never received an apology or any offer to help resolve this problem from Premier Service Group. Their service technitions are very good. Their office staff about as bad as it gets. Because they happen to be "the best of the worst" appliance repair company in my particular location, they can get away with treating their loyal customers poorly. read more