I cannot say enough good things about the quality of care I have received while a patient of this…read morepractice. This office is filled with knowledgeable and caring professionals who truly try to serve their patients.

During the ten years we lived in southern Indiana, Dr. Mike was our primary care physician. Full…read moreof knowledge and compassion, we had complete trust in him. He never rushed you in your appointment. He also got to know us personally during our office visits. Had we not moved 300 miles away, we would still be patients!

Care level has dropped dramatically in the last 12 months. Employees don't answer the phone and…read morewill never return a call. The only way to get thru is to contact the doctor directly. Medical records are not correct or up to date, employees have attitudes and do not willing complete tasks like insurance forms, test results, etc. after 5 years of being a very happy patient, I feel like they'd rather I wasn't there. Ever. I certainly don't need to pay a monthly fee for service that is lower than an urgent care. Twice now I've had lab work done, and was done again at another provider and the results were completely different. I am starting to think that although blood was drawn, labs weren't sent in. Maybe it's a staffing issue. Maybe too many irons in the fire or too many patients.

I have been a patient of Dr Walkers for 25 years. She is a very concerned efficient doctor. She did…read morehave what she believed to be 2 loyal employees dedicated to the same personal care that Dr Walker always has; unfortunately both caused chaos in the front office. she has since become aware of the problem and has immediately corrected it. Dr Walker's kindness and unwillingness to give up on patients is exactly why I will stay with her as long as she is practicing. We have had some pretty difficult to diagnose health scares in our family and Dr walker has gotten us through them. Her concierge fee is worth it at twice the price.

My hunt for a family doctor started in Lexington, but I couldn't find a solid physician who was…read moreboth taking new patients AND had availability in less than 1-2 months. Since I travel to Louisville with moderate frequency, it's no problem to have a doc there. Wait time for new patients was 2 weeks, below average of other places I called. The main thing is that Dr Gilberts took her time and didn't rush me out. We had engaging conversation and she easily established trust. It was frankly the first time I did NOT feel like another faceless copayment. I felt human and like she genuinely cared about the outcome of my health. Needless to say I highly recommend Dr Gilberts and I am excited to have finally located a doctor that understands me. All other neurotic hypochondriac entrepreneurs and professionals will feel right at home, just like me :)

Yes- I was first in- regardless. I am, was sick roomed with in 5 minutes. Tested, evaluated…read more Waited @20 min(test time), for a doctor to come in. Everyone was kind, patient and were clear to give me the phone number to call back. The office was very clean. I appreciated the help and diagnosis I received. If I need to go back- this is the way I appreciate being taken care of. So much better than the the ER. I also was not in need of emergency room assistance.

Wait time is always long they seem to always be understaffed. Once you're in it usually it goes…read morequickly. Definitely book a reservation.

I've had a few bad experiences with doctors where they don't listen to you or take the time to…read moreactually help you out. This place is totally different. I've mostly been to Dr. Busse but I've heard that the other two are just as great. Dr. Busse is excellent. Every time I've gone to get, I've felt like she really listened to me and took my concerns seriously. She also takes her time with each patient and seems to genuinely care about each person. Dr. Busse has also had training in holistic medicine so she can recommend natural and homeopathic remedies for various ailments. I really appreciate that and it came in really handy when I was pregnant and couldn't use a lot of medications. I have really bad allergies and she really helped me manage those when I couldn't use the normal medicines. The only bad thing is that you do sometimes have long waits but that seems to be pretty standard at most doctor's offices.

I hate giving this rating because I've been with my doctor for years, but I was so agitated…read moreyesterday when I left that I was shaking and ready to explode. I had a 2:00 appointment and it was almost 5:00 by the time I left. The receptionist lost my sign in sheet and instead of looking bad, she told the doctor I was late (I was ten minutes early) and then he met with his 3:00 appointment before me. I had to stay though because it's nearly impossible to get a quick reschedule. My doctor was very apologetic, but I don't blame him. That's why they have assistants and receptionists...

Concierge physician. Conveniently located in St. Matthews. Very thorough, and conscientious…read more Excellent bedside manner. Staff very kind. Minimal waiting. Takes a full hour with you at every appointment. Dr.Haney, or Dr. Rueff ( another coincerge MD) available 24/7, 365. No hassle like " regular" offices. Cost very reasonable. Highly recommend.

Dr. Haney is one of the few doctors in the Louisville area that has remained in an independent…read morepractice. Dr. Haney always takes the time to listen to me, and I really think he cares about me as a person. I am confident in his ability to monitor my health and he always tells me what I need to know. Either he or one of the two other physicians in the practice are available 24/7/365 for emergencies, and this practice even follows its patients admitted to Baptist Health-Louisville hospital.

When I married my husband almost 20 years ago I became a patient of Dr. Nolan. I'd never had a…read moreprimary physician or scheduled annual check-ups. Thankfully I didn't need to visit often and over the years chose to schedule visits with the nurse practitioners. Compared to Dr. Nolan, they spent more time with me and asked questions. As I began visiting other specialtists and their offices, I began to notice a difference in my experience with them - little to no waiting long after my appointment time, helpful office staff, friendly lab technicians, documentation online rather than paper files, cleaner waiting rooms and exam areas. After a terrible experience with the front desk associate, one that resulted in other staff members apologizing for her behavior and me waiting for almost an hour past my appointment, I found another primary physician. A few months later I convinced my husband that his lackluster experience shouldn't be acceptable. He needs regular visits for his medical health and we need a doctor that is attentive. My husband had since left Dr. Nolan. One thing that is consistent with this office is customer service that leaves you wanting more. "Susan" is a long time associate and the face of Dr. Nolan's office. While I'm sure she knows office processes front to back, she doesn't provide an upbeat, friendly presence to patients signing in. Her phone skills are the same. If you have a long-standing relationship with Dr. Nolan, I understand staying with what you know. If you're looking for a new primary physician for yourself or family, I'd continue searching for other recommendations.

Very helpful front desk and Physician Assistants. Have been a patient there for many years and…read morewould not go elsewhere.

My doctors office made me an appointment at this office. I was given another name to try and was…read moreupset at first. Called the scheduling center and talked to one of the ladies for several minutes about both of the doctors. She assured me I was in good hands and I kept the appt. First appt. was life changing. After years of basically being treated like nothing was wrong he knew how to fix me! Went back for another appointment a week later. Much smoother check in but still very friendly and efficient at the check in. Went to a section of the 4th floor I didn't see last time. It's like a maze up there. Private clean small room was there and out in no time. Encountered several different nurses and everyone was very friendly. Checked out with easy - next appts were already scheduled last week. Be back in a week for more.