Care level has dropped dramatically in the last 12 months. Employees don't answer the phone and…read morewill never return a call. The only way to get thru is to contact the doctor directly. Medical records are not correct or up to date, employees have attitudes and do not willing complete tasks like insurance forms, test results, etc. after 5 years of being a very happy patient, I feel like they'd rather I wasn't there. Ever. I certainly don't need to pay a monthly fee for service that is lower than an urgent care. Twice now I've had lab work done, and was done again at another provider and the results were completely different. I am starting to think that although blood was drawn, labs weren't sent in. Maybe it's a staffing issue. Maybe too many irons in the fire or too many patients.

I have been a patient of Dr Walkers for 25 years. She is a very concerned efficient doctor. She did…read morehave what she believed to be 2 loyal employees dedicated to the same personal care that Dr Walker always has; unfortunately both caused chaos in the front office. she has since become aware of the problem and has immediately corrected it. Dr Walker's kindness and unwillingness to give up on patients is exactly why I will stay with her as long as she is practicing. We have had some pretty difficult to diagnose health scares in our family and Dr walker has gotten us through them. Her concierge fee is worth it at twice the price.

Dr. Pallares has been our family doctor (wife and I) for many years. She is caring and thoughtful…read moreand we trust her judgment, opinions, and recommendations of specialist doctors when they are needed. Her office staff are friendly and helpful and well-trained in their duties. I highly recommend Dr. Pallares to anyone of any age!

I have found a much better attentive doctor. Dr Palares was dismissive and rude. Her staff was the…read moresame.

Dr. Russell May was my Primary Doctor when I was living in Louisville, KY he saved my life from a…read morevery critical condition. He always called me back ASAP knowing my condition could go bad any minute. He referred me to other specialist who were good to me. I have moved to SF, CA for a year now and still have not found a Primary Doctor as good as Dr. May. Most doctors I found after him have no compassion and just focused on earning their fee. If I can stay in KY just to keep Dr. May as my Primary I would.

My former provider was wonderfully knowledgeable and empathetic; I received excellent care. On my…read moremost recent visit, however, I was seen by a nurse practitioner named Tammy Mullins, APRN, who was outright cruel and dismissive. I have tremendous misgivings about ever stepping foot in that practice again after this experience.

I'm ashamed to admit that I haven't had a primary care doctor for years…read more I can't recall the last time that I got sick enough to need a doctor, but that doesn't excuse it. So when I was in need of immunizations for an upcoming trip to India, I was in a bind. I called a couple offices under my insurance, and the soonest I could get in as a new patient would be months after my trip. That was the case when I called Norton Community Medical Associates in Mid City Mall too, but the clerk there was able to get me in the following morning due to a cancellation at their sister site on Barret Avenue. And that's how I met Dr. Ana Overley. She was quick and efficient. Chatting with me about my overall health needs, while also getting me what I needed for my trip, which ended up being three vaccinations and some malaria pills. I also appreciate that she didn't redo a bunch of basic dianostic tests and bloodwork that I just had done at my ob/gyn. She just asked that I get a copy and bring the results with the next time I come in. Done. She was easy to talk to and put me at ease. And the staff person, who gave me my shots, also deserves some commendation. I'm not a big fan of needles, and I did not feel the needles go into my arm. Fast and relatively pain-free -- that's what I want when I must get a shot. The office was also immaculately clean. The front desk staff was courteous. I feel better knowing that I now have a primary care office near my home I can rely on.

Dr.Bentley is the best doctor myself and my husband have had. ( besides Dr.Simpson who is no longer…read morethere :( )

Told to call in for a follow up appointment and no one would answer the phone - kept getting…read moreforwarded to a line and no answer.

Dr Dillon, himself is a great guy, my husband really likes him, which is saying a lot he does not…read morelike any doctors. Staff not so much not so nice. Dr Dillon saw my husband at a time where he much needed to see someone and was seen by him for many yrs. Covid hit then he could not see him my husband was doing great so we just saw regular doctor. After a few years he tried to go back to see him and they would not take a "new" patient. I asked if they would ask Dr Dillon himself and a rude lady called me later and said rudely he is NOT taking new patients you will just have to see another doctor.