I love the Harley Davidson stores. They are clean. Well organized and have a great vibe. The staff…read moreis friendly. Coffee bar has people sitting chatting. Also outside some bikers were sitting. It's a culture and the store sings of it. One day I will own one.

I had a very disappointing experience with the Harley-Davidson dealership in Maywood, NJ (Bergen…read moreCounty location). I was told my bike would be completed the same day as my service appointment. I dropped the bike off around 10:10 AM and was informed it would take about 4-5 hours, and that my bike was second in line for service. After receiving no updates all day, I called myself at 4:37pm less than half hour before getting out of work. Over 6 hours later I asked for Chris my service consultant who told me they had just started working on my bike. I said to Chris that I completely understand delays can happen, but the lack of communication was unacceptable, especially after I clearly explained in the morning that I would be at work and instead of apologizing he says I can tell the mechanic to stop working on your bike. When I asked when they planned on notifying me that the bike wouldn't be done that day, I was told they would have called around 6:00-6:30 PM. That is extremely poor customer service. A courtesy call when service is running significantly behind schedule should be common sense. I live far from Rochelle Park and had to spend over $75 on an Uber ride home. What made the experience worse was when I returned the next day to pick up my bike and respectfully explained my frustration. Lisa completely dismissed my concerns and told me, "This dealership isn't for you, you should go to one closer to your house." While I was trying to explain how the situation could have been handled better, she repeatedly interrupted me and had clearly already decided they did nothing wrong. Lisa kept saying we didn't do anything wrong by you. I can see the frustration in her face and she treated me as if I'm a child. I mean not being respectful towards someone else's schedule and not giving a courtesy call so the customer can plan how to get back home is doing wrong by the client. I had to get an uber to work the next day. I spent close to $200 on their communication mistake and yet she couldn't even hear me out. I wasn't asking for any sort of compensation only wanted her to acknowledge what happened was wrong so they can do better. Delays happen, I understand that. But poor communication, lack of accountability, and dismissive treatment toward customers is not acceptable. If you bring your bike here, don't expect proactive updates or much concern for your time.

What can I say about Rich's. They have been so great to me the past year or so. Back in Sept 2019 I…read morehad to get some painting done on my Tahoe due to some damage I received from a local car wash's equipment. Rich's did a great job painting my hood and roof and made the truck look brand new. This past week, after having broken my door handle on the same Tahoe, I went to Rich's to see about replacing my door panel, because I was never going to be able to do this myself. I dropped off the truck and the next day I picked it up. ANOTHER great job!!!! I will always look to Rich's for my vehicles repairs. And I will always recommend them to friends and family. Thank You Rich's Automotive

They repaired my car in a timely manner and assisted with my rental car. After the car was…read morecompleted one month later the paint job turned out to be a total disaster and they refused to take blame even telling me I was in another accident which was not true. Next they told me someone must have sprayed something on my car but they are not responsible for the damage to the paint job they did on my car. So now I'm left with having to pay for an expensive paint job to repair their mistake.

this lot served a purpose when i had to spend a night at my buddy's building waiting for the boiler…read morerepair man to show up . i could not find street parking and even if i did i was nervous cause i had just purchased a tv at best buy and i was too lazy to lug it around. this parking lot is open 24/7 with security cameras all around and the dude at the booth looked like a fellow that you don't mess with . for only 7 bucks for 12 hours that's good enough for me.

I am a newbie to motorcycles. Came to the shop to get a feel for the place, because...I'm a newbie…read more I need a place to get service done, to order stuff, have things installed, and winter storage. I won't be going anyplace else. Friendly, reasonable, good hours, a wealth of knowledge with a willingness to share (without talking down to the, you know...newbie), close to my home...I'm sold!

If I could give 0 stars I would. When dropping off my CBR600RR, I provided a replacement radiator…read moreand the only thing I asked was to get it running smoothly. It took them THREE WEEKS to complete rather simple maintenance on my bike and even still it wasn't completed. Cory had a TERRIBLE attitude and was a complete A hole through the entire process. They refused to give me a quote and charged me 1700$ for basic maintenance. The bike doesn't even run anymore and I have to take it to another shop. I have NEVER written a review for any establishment before until I came to this sorry excuse for a buisness. do NOT come here. You will lose THOUSANDS of dollars and time while dealing with people who have no idea what they are doing. When asked about my bike failing to turn over, he suggested I get new grips. There are not enough words to describe how terrible this shop is and I advise with the utmost urgency to avoid the place at all costs. In the time it takes for your bike to get back you could have fixed it yourself and could easily surpass the very limited knowledge this joke Cory has. DO NOT COME TO THIS PLACE!!!!

Carlos did a great job on both of our cars. My car needed a rusty area removed, and scratches and…read moredents removed and painted. My husband's car needed a good inside cleaning, as well as rubber gaskets replaced. We are very happy with his work. Very professional.

DO NOT GO HERE. Brought in my new (used) car for its first…read moreinspection. He said they had to bring it over to their other shop 5 minutes away, which they did. An hour later, they called and said the car would fail if I didn't replace the windshield wipers because the rubber on the front and rear wipers had supposedly detached. I knew this was bs because I had used the wipers several times during the week since I bought it (including the day before) and would have noticed a wiper blade dangling right in front of my face. I declined to have them replaced and just told them to return the car. Sure enough, when they brought my car back both windshield wipers were now torn a full quarter of the way on each. I told them what had been done to my car and refused to pay for the inspection. They claimed ignorance about the wipers and said they never did the inspection anyway. So now I have to buy new wipers before I can get my car inspected at a real shop. And to top it all off, they never changed the sticker when they supposedly changed my oil so I'm not sure if it was even done. I had to make him pull up the shop CCTV footage just to prove they had put my car on the lift at all. Very shady - stay away from this place.