I didn't know I could be so expertly disappointed by a restaurant…read more We booked for a group of 12 people and got seated below a wonky tv showing football highlights. It took us on the wrong side of half an hour to get everyone a drink, and we were never asked if we wanted any more. In fact most the night you would have thought nobody worked there! When we ordered our food two staff started at either side of the table and got confused about 1/4 the way down. After the meal only 7/8 people had gotten their "food" and the the rest were brought out about 5 minutes apart from each other when we were done. One of our party didn't eat, they canceled their meal after waiting about 40 minutes. Even that was gotten wrong and the food was brought out anyway, and sent back. And while all of this was going on two guys stood at the bar trying to get a drink, almost the entire time. You had to be there to believe it, but don't be there. Think Fawlty Towers without the laughs....

This place has very fond memories for me. My gran use to work here on reception and as children we…read morewent to visit her frequently and the staff were always very good with us. Since being an adult I have been back a few times and the building still holds very good memories. The hotel is an old mill and in the restaurant they have a glass floor and as you eat from the great menu you can watch the wheel turn the water beneath you, this is not something you get in many restaurants, and it's a nice change. The building itself is very old and I love places like this. They offer some cook traditional British food on the menu. The restaurant is on the river bank and you could be mistaken for believing you are no longer in Mother well, if you are looking for a break this is the place to visit.

Located in Motherwell in an almost out of the way place, the Old Mill Hotel has run for many years…read more Earlier this year it was recommended to me by a friend who had been for lunch. For this reason I was looking forward to having Christmas Lunch here, however, I was sadly disappointed. The food was served and the presentation left a lot to be desired. In fact the soup was the best where presentation was concerned. Looking forward to it I took my first mouthful on to discover it was burnt. Clearly the chef hadn't tasted this before it came out to paying customers! The main course was served on cold plates - turkey dinner consisting of one small sausage and a taste of stuffing on a plate with a couple of slices of turkey covered in gravy. Not even hot desserts were served on heated plates. Overall I was sadly disappointed with my Christmas meal - not good value for money.

To start with the building is very ugly with random big ugly new bits stuck on an older bit in the…read moremiddle. Went here for the food after a funeral and it was awful. Sandwiches etc were all mixed up seating and tables were stuck too far apart and randomly about a big room. They didn't provide for the veggie mourners despite being told to. Later i heard how much it was per head and was rather shocked.

I have known the Pond for some years, and it's had many owners, some of them large groups. It's now…read moreindependently owned, and marketed through Best Western. I stayed there last night. Rooms look to have been recently modernised and are clean and orderly with flat screen TV's. Staff are efficient and helpful. I entertained two local friends for dinner, - they hadn't been in for a while and were really very pleasantly surprised by the quality of the dinner we had. In particular, the Rump of Lamb was well executed. A nice Australian Shiraz helped it down. A good nights sleep but it would probably be better to ask for a room on the opposite side to the main road. Breakfast was a bit disappointing - as is usully the case with hot buffets, you get some items hot and some cold ! The scrambled egg was a gelatinous mass. If you wanted a fried one you had to wait. Coffee was also pretty lousy to my taste, and those pats of butter wrapped in a 'parcel', surely it wouldn't cost extra to have the 'pull off top' type . I have given four stars, but probably 3 and a half is nearer the mark because of the poor breakfast.

Very good hotel to stay at in a good place with quite a bit of scenario has a great atmosphere all…read morearound with the staff being dead friendly and greeting like Calum and kerry, Good food all around and clean rooms.

pleasant place to stay. Rooms are clean and modern. Breakfast is eaten in the med grill which is…read morefab. Overll the place is fantastic and has private parking and you cn most often get vip tickets to the nearby centre point nigh club.

my wife is the housekeeping manager this hotel is the best in coatbridge they will try 2…read moreaccommodate all ur needs dont no if thats an extra charge ask on booking

A hidden gem this. Quite literally. Whilst it has an excellent location in the heart of Glasgow's…read morewest end, just a short walk from Kelvinbridge tube, it's position nestled behind some trees on Great Western Road means most locals probably don't even notice it. Granted this can make it slightly tricky to find, particularly if you're a visitor to the city. This is a minor niggle. My mum and sister booked a room here on a recent visit. (There was genuinely no room at my place, honest.) It's cheapness and location were the deciding factors, I wasn't expecting too much and since we'd be out and about most of the time it wouldn't matter anyway. It was just a bed, you know? However, I was really surprised by just how lovely the place was. Clean, nicely designed, friendly staff, en suite shower, TV, wi fi, computer, tea and coffee making facilities. You're not supposed to get all that for £25.00 a night are you? Did I mention the full Scottish Breakfast buffet and free parking? A real bargain. The only really negative thing to come from the experience was setting foot back in my own flat, which is in a building structurally identical to the hotel. They had done such a good job on the decor and upkeep of the hotel, my home suddenly felt cold and unwelcoming.

When in Glasgow, I stay here. Been coming here for 30+ years. Family owned. Quaint. Breakfast…read moreincluded. Multiple rooms from budget savvy singles to more extravagant quarters. Fabulous location being in the west end.

A lovely little hotel opposite the Botanic Gardens with a warm and welcoming reception…read more Our room was small but toasty warm and comfortable. No doubt one of their more 'cost effective' rooms but fine for us all the same. The staff are fabulous - attentive and always smiling and nothing is too much trouble. Breakfast is generous and really tasty with a cooked option full of local meaty goodies. The potato scone was good too! We only paid £54 for b&b which was a steal!

Charming hotel. The staff was friendly and helpful. The room was clean & a good size (Kintyre) for…read more4 people. The restaurant is very good. The chef made my daughter some special garlic butter for her steak & she was thrilled. Another daughter didn't like her dinner & they took it off the bill. The bathroom is huge & the towel warmer was a nice touch. My only complaint about is that there's no elevator but we managed fine. Also not convenient to have to ask for ice to be brought to my room but the staff was always helpful. Being Americans on our first visit to Scotland we didn't know what to expect but we were very happy & hope to come back.

got married here what a brill day the rooms r amazin and the staff r great xread more