After complaining about being unhappy, they sent technician out to solve any issues and job is now complete and we are satisfied.

I found Premier Home Pros via Angi's List, now I've struck out with several different recommendations from Angi's which didn't work out and that would be an understatement. Premier is setup with telemarketing that almost immediately calls you upon submitting your information through Angie's list. It's as if they are connected and transfer is nearly at the speed of light. The phone process is a thorough collection of information and setting up an in-home visit. This was my second go around with Premier, in 2024 I set up an appointment for a new shower enclosure, but the salesperson never showed up. I was still in their system referring to my initial request. The current request was for flooring; I set an appointment reluctantly but had to cancel due to another commitment. I decided to perform some due diligence going beyond reviews at Angie's and the results were ultimately very, very negative, so I've decided to move on. I'm done using Angie's List and remind people to check reviews at other places including YELP. Companies with a number of telemarketers tend to be big and ultimately very expensive based on smaller, independent contractors. Premier claims they only use their own employees, but many reviews suggest otherwise. Caveat Emptor - Let the buyer beware! read more

Attention to detail..... poor. Loose pieces of vanity, spackling where there should have been ( and was told there would be) drywall, leading to crumbling. Vanity not fitting but not finishing it with molding ( obvious) read more

Tub removal and a walk-in shower install. Sales guy told us one day, maybe two if there were hurdles. First off WAAAAY over-priced. Second, first day One guy shows up to do the whole job at 1:30pm, second day shows up to work on our now unusable shower at 2:00 pm, excuses and lies. The THIRD day' guy shows up at 10:30, put holes in my ceiling AND STILL NOT EVEN CLOSE TO FINISHED. The FOURTH day, got there at 9:30, wow almost a real start time. Was here till 9:00pm 12 hours a nd I told him to leave and not come back. Called his boss and the guy (Mike the POS from the Ohio office) threatened to put a lean on the house if we didn't cut a check for the balance without even giving me a chance to explain my frustration. We're getting a lawyer..these guys are punks, bullies, and the BBB gives them an A+? BBB is obviously getting BIG kickbacks from these scumbags! PLEASE, I am almost 70, this a BAD COMPANY and there are better. Wish I would have come here first, sigh. We took a loan off of our house to splurge on something nice before we die...SO brokenhearted... read more

really 8 months to respond to a complaint i called and got voice mail, no return call this company has been the worst expierence in my life of 72 years of life they screwed up the install period fact way too expensive they only care about taking your money no customer service. they would rather screw you over read more

They do not pull permits. They do not follow building code. The salesman beat and switch between the samples shown and the material installed They lock people into extremely expensive financing contracts The product is not only subpar, but extremely overpriced. I've seen customers pay $25,000 just for a stand-up shower, which should be criminal. read more

We paid almost $15K for a shower remodel/install. Everything looked great- has it been used? No. There's a hole in the ceiling of the kitchen below where the shower is. We were told a rep couldn't come out to take a look at the hole for a week. A WEEK! The rep is over an hour late to the appointment. read more

I have never done business with people so unprofessional ,they lie constantly, and the quality of their work is questionable. Be advised don't let them do your bathroom. They use cheap stuff and a drain system that is horrible. I've had a harrowing experience with these people. They're still haven't fixed the drain for my bathroom floor and everyone keeps passing the buck, horrible company to do business with. read more

Do not deal with this company. They are high pressure sales people who misrepresent their products and services. A very costly mistake on my part. Zero customer service, all work sub-contracted and do not provides any customer service. Took me months to get the job completed with no response to phone calls or texts. Buyer beware! This is not a reputable company. read more

I used this company to put a new shower in my master bedroom bathroom. They did a beautiful job or so I thought. Everything looks great except the door was not installed correctly and is crooked and does not shut properly. I have been dealing with them for over three months to make it right. I've been calling them weekly for the last three weeks because the door is about ready to fall off. I get no response. I get a text saying that they forwarded my video that I took of the door onto the district guy. You would think if you spend $18,000 on a shower everything should be correct. So, I'm giving them a very poor review because I feel I really got ripped off on the cost of the product. Secondly, they are not standing behind their product, which has a lifetime warranty by the way. And thirdly, their communication is horrible. DO NOT USE THIS COMPANY! YOU'VE BEENN WARNED read more

DO NOT USE THEM! If only less than 1 star was available. Terrible company, terrible sales rep. Kept us hostage for 3 hours and would not give us a price. I stopped him at hour 3 and said "Look I'm ok with your company and your product, I just need a price". Two hours later and still no price. He finally gave us a BS price for just the shower. I told him I wanted a turnkey price for everything but would not provide. 5 hours and 15 minutes later I just stopped participating and got up and started doing other things. He said he would work on it and email it once available. Even if he sent something now, they lost because of their ridiculous sales practices. You wanted to wear me down so I would just sign an agreement? All you did was embolden me to never use your company for anything. BTW Consumer Reports...could not find anything where CR recommends them or their product. So can I conclude False Advertising? Even Google AI couldn't find anything about CR read more

If you are thinking about using Premiere Pro, PLEASE DON'T. Please go with a more reputable and integrity based company. I used the 1 year ago for a job they said would take 2-4days and took 2-4 months to complete. Wrong parts, installation errors and incompetent workers and leadership. Now 1 year later, I am having issues with floor pan leaking and water coming through the walls. Spoke with Owen who blamed me for using soap and water, glass cleaner for glass door, and natural general non- abrasive bathroom cleaner. My bathroom was never installed correctly using enough silicon in the first place to secure leaks. Now after 3 weeks of being out of the warranty they want me to pay $200 to re-silicon a bathroom when they didn't do it correctly in the first place. Please DON'T USE OR TRUST THEM, YOU WILL REGRET IT!!!! read more

I have to say being apart of the Premier Home pros family is amazing. Product is absolutely the best in the industry, service is spot on, and the warranty just adds that extra protection we want as homeowners! I couldn't be more happy with my decision to be apart of such a great organization! Customer service to them was not some department it was really just a positive attitude towards people! Love what they do here and stand for! read more

Premier Home Pros - Who could not love this feeling before work and bed? This here is peace of mind! - General Contractors Near Me - North Canton, Ohio

OH what can I say about your work ,first off for the money I spend for 2 bathrooms to be remodeled was outrageous . The qualit;y of the sinks along sucked. The people they sent to do the job did a very bad job in my big bathroom it took them for ever. Now the second bathroom they did they punctured my pipes and it caused a leak in my power room down stairs and my office down stair which was above the bathroom they just did. I had some much water damage that I had to get water restoration come in. Not only did they need to tear up my down stair powder and office they had to tear out the bathroom that I just paid good money to remodel. So now I am with out my bathroom. Do yourself a favor don't us them. read more

Save yourself! This was the fourth estimate for a tub to shower conversion we've received. We had a similar experience to another reviewer, Carol W. . Premier's estimate process was the most painful high-pressure sales pitch with ridiculous tactics we've ever experienced. What a waste of our precious time. We did not want to hear a long slide presentation about the negatives of fiberglass followed by 20 minutes about acrylic, etc.. Despite our encouragement to move on, she stuck to the script. Then, the outrageous sales pitch began. At one point she even said she was texting her manager to see if there was overstock on product in the color we wanted. Hooray! there just happened to be some in the warehouse which gave us another big discount! (Do people really fall for that?). When it was clear we would have to spend at least another hour determining what *might* be the bottom line, we called it quits. The following day I received a text offering even more incentives with better prices available, but the price couldn't be given via text or email. I just needed to let them know a good time to have a conversation on the phone. Seriously?! Based on other reviews here, I am thankful we seemed to have dodged a bullet. If it's such a hassle getting a quote, I'm not surprised they don't respond when there are problems. I don't believe this business will even be around long enough to honor a lifetime warranty. It pains me to spend more time writing this review, but I hope to save others from the negative experience. read more

This company was disappointing. Didn't even look at the project for I wanted a estimate and didn't want to commit. Didn't see product for he left. Didn't get a estimate for he left. I don't want a company like that working for me. read more

Awful job done for $15000.00! Beware! My mom got the walk in tub installed and they had to cut door jam out to get tub in, therefore leaving drywall damage around door jam which they will not fix! They claim it's in the contract they don't fix drywall, but if your going to charge $15000.00 to replace a tub to me it should look like they were never there! What a bunch of crooks you guys should be a shamed of yourselves! What a scam, I recommend to look elsewhere premier home pros are no good! read more

Giving one star because I couldn't give zero. Over-priced, but my wife was tired of looking for other contractors so we went with them. The install took over four weeks. Basically two guys came out for a few hours, then a few days later came out for another couple of hours. One guy doing work while the other sat in the truck on his phone. Then they had to order a glass door, took a week and a half. Then more of a few hours a day to work. We ended up paying an additional $2500 due to "issues" that were found. Finally got all installed and the next day the top of the glass door was hitting the glass wall when it closed. Texted the sales rep and no reply. Texted the contractor and he said he would be out that week and fix it. I texted on March 1st and now March 16th and no calls or someone to fix the problem. Once they got their money after the install we were ghosted. I'm going to have to pay someone to make the repair so the glass doesn't break or chip. Save yourself some trouble and go with another company. These guys are incompetent. read more

In summary, they provide an average product in line with Bath Fitter, Bath Authority, etc. Once you hand them the payment, don't expect them to be grateful for your business any longer. In detail, my rating pertains to my installation experience. My installation time was not 1-2 day, as advertised, but 4 separate appointments over 2 months. I was initially sold a niche that could not be installed due to their refusal to modify studs behind the wall, so I was defaulted to 4 shelves. On the 2nd appointment, they installed the shelves poorly (not equally spaced or level). On the 3rd appointment, they fixed the shelf spacing and leveling, but did not have all of the products to finish the job, so they had to come back again. Due to their policy that all other appointments other than the initial installation appointment are considered service calls, they would not offer a refund of any value (I initially asked for $500) for not performing the install in the advertised time and for an incorrect installation. They state on their website that they are a "a highly experienced bathroom remodeling contractor", but from my experience, the technician that initially installed the shelves was not, as the simple shelf installation could have been performed by a mildly handy individual with a drill, measuring tape, and level. I asked them for a receipt on three different occasions. They say they'll get it to you, but then forget. read more

Horrendous company! Hired them to remodel two upstairs bathrooms. They assigned only one person to a job that required 2-3 people. They promised 2-3 days to complete the job - it took 6 days. Then they had to come back on a 7th day several days later to replace the wrong fixtures that were installed and fix another quality issue. To cap it all off, the drain on one of the showers was installed incorrectly. Water leaked into interior walls and the floors below, damaged dry wall and hardwood floors on the main floor and flooded the basement to the tune of tens of thousands of dollars, not to mention the disruption and stress. My insurance company paid for most of it. I asked Premier Home Pros to pay my out-of-pocket costs for plumber's fees and insurance deductible. At first they agreed - even drew up an addendum to the contract - but never paid. Their callous disregard, lack of urgency, and indifference, is shocking. read more

Guys were very professional. Clean and accommodating. We're on time everyday. Took all the garbage when complete. 10 stars read more

I can't begin to describe the hell that this company has put my 80 year old grandmother through over a tub installation. She paid up front and waited well over a month for any further contact from the company. After reaching out multiple times they finally came to do the install... they ordered the wrong tub and it would not fit. After multiple conversations on how to resolve the fact that the wrong tub was ordered (not wanting to reorder the proper tub... they wanted to move all her plumbing)... multiple phones calls have been made by her and us, have gone unanswered after she finally just asked for her money back! $10k!!!!!!! She has now had to bring in attorney to help get her money back! This is absolutely ridiculous and unprofessional!! DO BETTER! Y'all don't even deserve one star! read more

We love our new shower. The installer, Joe DiNardo did a great, professional job. One thing I should mention. We were told we were getting a Moen shower, but we received Delta. It's okay as everything looks great & works fine. The one piece walls look so beautiful as does the glass door. read more

We used Premier for our recent bathroom remodel and had such a great experience! Dilon our sales rep and Doug our installer were both very knowledgeable, friendly and professional. They answered all of our questions and made us feel comfortable throughout the entire process. We couldn't be more pleased with the experience and love how our bathroom turned out! We 100% recommend their work and look forward to working with them on our next project. read more

After waiting for almost a month without using the bathroom, they came to remodel my bathroom and with lousy job did last only for less than 2 month to leak again through the ceiling down to my office flooring. Do not hire! read more

we were never given a rendering of what our shower would look like even after being promised we would and repeated requests. Not enough supplies were sent with installer, Things were not put in to specifications agreed upon, based on where they put the shower curtain we couldn't even use the shower because the curtain didn't touch the top edge. ZERO communication. totally regret using them. read more

We had our shower installed and are very pleased. at. 24302 Landing Dr Lutz , FL. we are still missing a part, the :floor grate: no one is returning our calls, and we have paid in full for the install. would like to get it finished, Mr. Kennedy (813) 457-789two read more

I got my corner shower rebuilt while increasing its space and plumbing system access. The whole project was a bit pricey, but yet necessary for my home. The project was led by Adrian on-site and he did his work well by updating us about their current actions, answering our questions, and eventually giving us valid maintenance instructions. So far haven't had any issues or anything to do with the (lifetime) warranty. Hopefully, it will never be necessary either. Overall good experience. read more

We hired Premier Home Pros for to replace our shower and install a new vanity. They delivered the wrong size vanity and after it was installed the installer stated in was smaller than the size we ordered and he had to cut the top down to the vanity size. They charged around $3k for this vanity and will not replace it with the size that was ordered and will only offer us $300. for their mistake. They are the worse company we have ever used. Also, the shower door is leaking. read more

two bathrooms renovation one was with walk in tub that took them a week to finish after we told them how 2to do it the main bath was started they tore out the walls and found out they had the wrong floor we were told it would take eight weeks for a new floor its been eleven weeks now and we have not heard back we have been trying to talk to someone and never get a call back when we told them we were going to cancel they told us they would fine us going to get a lawyer involved read more

They took my small shower out and added a new one. They placed the seal strips for the shower in the sun and they warped. It looks as though the seals strips have been cut too short and of course warped. It was leaking from underneath the shower door and behind the door. It's bad that you have to put towel down in the floor to catch water from a new shower. I have called them the last three weeks for them to order both seal strips, but I seem to be getting the run around. This is a company that is supposed stand behind the excellence of it offering. I see no excellence. I will not be recommending them to anyone. read more

My wife and I had a leak from our shower drain. Augustine came out gave us a great price. They got the job right away. What incredible job as you can tell from the photos attached. read more

Premier Home Pros - This the before - General Contractors Near Me - North Canton, Ohio

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Am pleased with results. Always responded to phone calls and inquiries. Thanks.................

This is the best option when it comes to remodeling your bathroom. If your looking for a good value this is the best option

Horrible customer service and very unprofessional once they get your money forget about it they will not complete your job. All I need is for my bathroom is to have a faucet installed to my tub for medial reasons I need to take baths, I have been getting the runaround for over a week from the beginning from the sales person texting my phone at 12:30 AM With personal problems, I should've canceled my contract then to the next employee telling me about staff members at the doctor with their wife. I could care less that has nothing to do with my bathroom. I need to use my tub that I paid for I have been given three different dates to come out and finish my bathroom. My husband even missed work no one showed just keep giving new dates to come out I'm going to the business bureau and follow a complaint and contact my credit card TODAY IF MY BATHROOM IS NOT COMPETED TODAY I've been waiting for a manager to call me back for four days NO CALL BACK SO TODAY IM TAKING ACTION I intend to get my bathroom completed or I will get some of my money back and have someone else completed IT for me and that's a promise. AND I HAVE EVERY TEXT MESSAGE AND EMAIL TO BACK EVERTHING I AM SAYING WISH I COULD GIVE ZERO STARS note: this happen in Fords, NJ read more

My husband & I have been researching a tub to shower conversion for almost 2 years. We went with American made & family owned business premier-homepros.com. We talked to a number of companies. The estimates were extreme for the poor quality of materials. We were frustrated not knowing who to trust or being upsold or steered away from our vision of our bathroom. Our hard work paid off when we were connected to Alison Hawks and Eric with Premier Home Pros. Alison is their Sr. Design Consultant and Mktg. Mgr. Eric was meticulous at the prep work & measurements needed for our estimate from Alison. We had someone who listened, got to know us, followed what we wanted, met our timetable & most importantly... understood and met our budget. Alison & I clicked right away. She showed me samples of everything with suggestions for the style I was going for. They did not waste our time, the process moved along swiftly, professionally, never pressured. They will be there for you during the process with the whole team. read more

I used premier home pros to install a walk-in shower in my house and I was extremely pleased with the installer. Eric, he worked on my home as if it was his own. He took very good care of everything and he was very conscientious about what he did. I think that premier home pros should probably make sure they keep Eric because he is a great representative to their company read more

I am impressed by their products and Mike our representative answered all of our questions. They have beautiful stone work and quality products read more

New Shower Install. I had many issues with this company. They were very late on the first day (and they did not call me to let me know-I had to call them), the wrong glass sizes were ordered and I was without a shower for two weeks, marks are on the glass door when right one did come (I was told they are working on it with the glass company), the glass door was put on crooked, promises were not kept like water marks repaired from previous shower, and now being ghosted, to name a few. It looks nice, but for the price and issues, I would have expected better. The install started in February, it's now May, and the issues have still not been rectified. read more

The quality of the materials that they use for the shower are good. I would give these guys a higher review, except for the fact that their customer service is terrible once you hand over the check. We have a few issues with the shower door from our remodel of the shower. I have not been able to get anyone to return our calls to schedule someone to come out and fix it. What good is an unlimited warranty if they don't honor it and ignore request to get it rectified. It seems like they value a customer up until the job is done and then they don't follow up on being attentive to reported issues or concerns. Our shower door makes an awful cracking sound when you shut it and we are afraid to use the shower out of fear that the glass will break. Maybe if they follow up and fix our issue I will bump my review up, but for now I am very upset with their lack of attentiveness to customer complaints. read more