I'm going to try and be as short as possible, but there are too many good things to say about…read moreDurbin H&C! I have lived in my home for 12 years now and have always felt that my HVAC was not installed properly. Even during install (by a different company by the way) the tech person called another tech person to come over and help him. When I asked is there something wrong, he said "nope." So here is why I've always felt it wasn't working properly. During the winter when the heat pump goes into defrost mode the system blows ice-cold air out of the vent in the house. That's not good! The work the heat pump just did with warm air was immediately cancelled by the ice-cold air, so my heat pump ran constantly, and my bill was very high in the winter. So, I have had 3 other companies out over the years to fix it, but "everyone of them", including the installers said, "that's just the way it works." :-) Who's training these people??? So, I decided to ask my parents who they use and they said Durbin H&C and they are nice, professional and knowledgeable people and we haven't had any issues with them for years! So, I called and sure enough Susan was very nice and because of my issue she said I'm going to send the owner of the company out to you, Brent. Well Brent was just as nice, and he FIX MY HEAT PUMP!!!! To make a long story short, :-) the original installer had hooked up a couple of wires wrong (use the wrong colors from outside to inside, duh) and the white wire that gets the signal to turn on the heating elements during defrost mode was wired to the outdoor thermostat. I couldn't believe it, well, yes I could. But not only was the most important function during winter not working these last 12 years, we have missed out on knowing what the temperature is outside all these years right on our thermostat screen and have had to check a weather app or the internet instead. Now all we have to do is look at our thermostat as see it's 21 degrees outside. Fantastic! So, if you need an HVAC company, and don't want problems, or are tired of the problems you have suffered for years, then you need to call Durbin H&C and all your troubles will be gone. REALLY!!!!

I had a poor installation from another company where things didn't work as they should on a new…read morefurnance - humidifier and UV light not working, loose ductwork, leaking Freon etc.. Durbin Heating came out and fixed everything. Now it looks professionally installed and works as it should. I had two other companies come out to try and fix this situation. They either didn't know how or couldn't follow directions, and then charged me a service fee for basically doing nothing but looking at my system. Then I found Durbin. They listened to my issues with someone else's install job, and they also pointed out a few they saw. Then they set out and fixed them all. I am so grateful to Durbin Heating. "It's hard to find good help" as the old saying goes. Well, I feel like I've found it with Durbin Heating. They will be doing all my service work from here on out.

We were in the process of planning the replacement of our aging HVAC system. We had connected with…read morea different contractor via the Home & Garden Show. That company inspected our system and confirmed the need to replace it. As we researched further, we discovered that the other guys had very spotty Yelp reviews, so we decided to go with Rechtin instead. Their sales rep Scott was great! He was a former technician so he knew the details of each system very well. He was as honest a guy as you would ever want to meet. Not only did he not try to upsell us on a more expensive unit, he emphasized that the intro level system was very suitable for our house and steered us away from higher priced options because the extra features and efficiency didn't justify the price difference for our needs. As it turned out, our furnace conked out around this time, so Rechtin got a tech out to us quickly to get our old system running until the new one could be installed. The installation took two days, and the team was superbly skilled and courteous. The price of the work was not just fair, but very competitive. These guys took great care of our needs at a good price, and they were responsive when we needed them. What's not to love?

Two years ago, this company installed a brand-new AC unit for about $8,000. Just 13 months later,…read morethe unit broke down. When I called, they sent a technician who told me the repair would be covered under warranty and that I wouldn't be charged. However, after the repair, the unit broke down again less than a year later. When I contacted the company this time, they refused to come out unless I first paid an outstanding bill of $1,200--something I was never expecting based on what I had been told previously. When I asked why I was being charged, the representative explained that the warranty only covered the first year, and since the initial breakdown happened after 13 months, I had been billed for that repair. I then questioned how a $1,200 repair could be justified when the unit failed again so quickly afterward. The rep simply said this was "standard" in his experience, and "just the way it is". Overall, this has been extremely frustrating and disappointing. I paid a significant amount for a new system, yet I've already dealt with multiple breakdowns and unexpected charges. Not what I would expect from a professional HVAC company.

Our furnace failed recently on one of the coldest nights in recent years. We called our home…read morewarranty co first but they could not get a service contractor to us for several days. This was totally unacceptable so we called a local contractor Rick Ogden HVAC who had previously worked on a past HVAC issue in our home.. They responded immediately with a service call to diagnose problem and confirmed the heat exchanger on our 20+ year old furnace had failed. They provided a very competitive quote on a very High Efficiency furnace, picked it up that day, and more importantly, installed it the next day in the AM. We did not have to leave our home during this record cold spell and we are extremely grateful to Rick and his team for the quick response and keeping us safe and comfortable. They also provided answers to our questions and made appropriate follow up visits to make sure all was running as it should be. When they advertise 24 hr emergency service , they mean it. Also , a pleasure to do business with.

We have used Ogden a couple of times now. Local business with good attitude and customer service…read more Very responsive to our calls.

I contacted Birkley despite the previous one-star review (after all, if you don't like a company,…read moreyou don't continue to use them for 2 years). I was not disappointed. Joe, my service technician, arrived right at 9:30 a.m., the front end of his estimated time frame of 9:30 to 10 a.m. (He could give my cable guy a lesson in timeliness!) Joe was courteous, and went right to work. He didn't try to up-sale me on any "premium services" like other companies I have used. He also didn't try to sell me parts I didn't need - like the last company that serviced my HVAC unit. At the end of my appointment, all I needed was a new air filter. Joe thanked me, talked about his family business, and hurried on his way with a handshake and a smile. I will definitely be calling Birkley for my next service appointment!

Over the weekend while out of town on business, my heating unit stopped working. My Nest thermostat…read morewas set to 62F and when I returned, my house was a chilly 54F. Not good, I thought. After doing some basic troubleshooting - making sure the connections were fine and then swapping out Nest for my old thermostat, and seeing no improvement, I called for Birkley. They were able to come out to the house within a few hours, and gave me a courtesy call of 15 minutes prior to arrival so I could drive home. The technician went downstairs to do some troubleshooting, and while he was at it, he checked out the heating unit from top-to-bottom and gave it a good cleaning. Long story short, it ended up being that the neighbor had blocked the input/output pipes that led to the HE furnace. Once those were removed, the heating unit worked fine and now I have heat! Great, professional service. Allowed me to be inquisitive and showed me some of the workings of the furnace. At least now I know how some of it works!

Very professional and ethical. Sold me what I needed and no more. Great support team that stands by…read moretheir work and products.

I first wish to commend Reupert HVAC and especially Chris M. For being a reputable business. I had…read moremy furnace serviced by ANOTHER COMPANY (rhymes with Sun Flower) and was told that my heat exchanger "had a breech and was unsafe to use". I was given quotes for a replacement system that seemed to be very high. I got quotes from several other companies that were significantly lower. However the tech from Reupert wanted to re-evaluate the system and the heat exchanger does NOT need to be replaced and Chris made several adjustment to allow the unit to run better. I will now use this company for routine service and for when I do need a replacement Reupert will be getting my business.

McNess Heating & Air fixed a job that was botched by another company (let's call them R&B). After…read more1 year and 1 month, my furnace went out. McNess came the next day, identified the problem and FIXED IT the same day. He was professional and very respectful. He also informed me that the other company set up a single stage thermostat that would never allow us to use both stages of our heat. So glad he came out and we're having him back to install the correct thermostat.

Saved me when my aC went out and was blowing warm air. Identified the problem and fixed it…read more Didn't try to sell me anything I didn't tend. Friendly, fair and reasonable price. Will use again for future hvac needs.

Air authority got recommend to me by my in-laws. From the moment Eric got to my house to look at my…read moresystem and to quote me a new one I felt comfortable. While they weren't the cheapest option I still went with them because Eric did a great job explaining everything to me. The installers were also incredible and Lee did a great job explaining everything to me once the system was installed. I highly recommend this company if you are in need with HVaC help.

I can't remember our serviceman's name, but he was awesome and taught us some things. I would…read moredefinitely recommend him. Terri

I live at a condo complex in Alexandria KY and this company is currently replacing the siding on…read morethe detached garage units. For weeks they have been leaving nails and garbage all over the parking lot. I can't believe a professional company would do something so careless and irresponsible. I'm disgusted and would not recommend them to anyone.

Ryan and his guys are THE BEST! We have used them for various projects over the past 4-5yrs on our…read moreold and new house. From deck work, to painting, to installing flooring, I honestly cannot recommend them enough! Honest, trustworthy, and fair priced! We won't use anyone else. They really are fantastic! HIGHLY recommended!