So, we normally don't post reviews, but this is one that needs to be done.
We looked at a couple of different kitchen design companies and decided to choose Premier (WOW did we get fooled).
When the first proposal came in they had a pocket door replacement along with a laundry room to garage door replacement and the cabinets over the washer and dryer were an odd depth. We advised that we did not want the pocket door replaced, and would replace the other door ourselves. We also state the cabinets should be normal depth of 12 inches. In looking up pricing for just some of this it was in the range of $2500.00 - 6000.00 dollar range.
Next proposal came with no reduction on the items we stated to remove and the cost had gone up by another $1000.00 with no mention of removing the the pocket door, door to the garage or the new dimensions for the cabinet depth.
Next proposal was really interesting as it went up by over $11,000.00 with no explanation as to why. Contacted our designer and she came back with an email that she made a math error and had included not only door molding in oak but also door which according to her email adding numerous thousands to the pricing. She was going to send new information to us (it never came).
The final proposal came in with more than $6000.00 added to the final cost, again with no explanation When we question that she came back with the most bizarre reasons for the increase and they are as follows:
1. The possible drain clog solution has been removed from this proposal. This will be evaluated and determined on site if and what may be necessary. Until they see it, there is now way to determine what the issue is.
2. The Laundry Room Pantry cabinets are now back to 29" wide. The wall isn't a full 60"wide. 30" cabinets have been reduced to 29". We can go back to 27" wide cabinets, but it does not maximize the storage.(Still no explanation nor reduction of the items we requested to have removed from the proposal).
3. The popcorn ceiling is now being removed, this we left off the previous proposal. (This is hilarious as it was in the original proposal and it would have to be removed regardless since new electrical would need to be put in ceiling).
4. The exterior slub block work on the exterior and soffit electrical work is more extensive.
(So now she is changing the exterior work and soffit work after she had the proposal done). Nice
5. Upgrading the sink window from a sliding window to a casement with interior blinds. (This might have increased the overall cost by maybe $150.00)
6. Cabinet re-design moving the microwave. (How can a cabinet re-design take place when we had not signed anything that stated where we wanted the microwave).
7. The countertop layout does not include the peninsula. Pricing has been verified and updated. (This is the only reduction that she did on the whole proposal that we pointed out was incorrect).
8. Confirming 28 SF of specialty glass for the upper designated cabinets is correct. (This might be correct since we were not aware they were using SF rather than how many panes would be needed for 4 cabinets).
They raised the price throughout the entire process and in the end it was more than $20,000.00 than originally told to us.
We feel Phoenix needs to know just what kind of place this is. We belong to numerous large Arts groups (Phoenix Museum, Phoenix Botanical Gardens, Arizona Ballet, Phoenix Theatre, just to name a few) and word of mouth does more to help or hinder a business, just beware of this one. read more