My name is Marie and I had a contact with your company today 3/8/22 through PECO. When the contractor assigned to my residence arrived, I was absent but asked my sister in law to receive them. I also asked her to inquire about the BTU of the new AC that was due to be installed because my old AC was 25000 BTU. My sister in law who was not familiar with the term BTU asked the contractor what was the BCU? From what I gathered, contractor turned his back to her and said " I DO KNOW WHAT THE F...K YOU ARE TALKING ABOUT". He said this close enough for her to hear. So my sister in law called me and in disbelief I asked to speak with the contractor who not only interrupted my inquiry but disregarded it and disrespectfully asked whether I wanted the AC installed or not. I asked him to immediately leave my house.
Now please note: I had NO ISSUES WHATSOEVER with the 18000 BTU replacement. My issue was the unprofessional behavior of this staff.
So I called the local 215 number hoping to speak with a professional and explained my issue only to have the gentleman who I found out was a supervisor IGNORE my concern and all he wanted to tell me was that he was not sure when they could come out again!! I started asking whether he would address my concern and all I got was silence. The so called supervisor had hung up on me with no warning.
It therefore became clear to me that this was an accepted behavior in this company.
I then called the 800 number and spoke with another person who again did not apologize rather he mentioned the time it would take to come back but did not utter a word of apology. At least he did not hang up on me. He told me someone would contact me.
I do not believe him so I plan to be heard.
Now in this matter I must say did not raise my voice at anyone except when I ask the first contractor to leave my house over the phone.
I am hurt as a woman because of the disrespect they ABUSED me with. I am pretty sure they will never allow another male to treat their wives, mothers, sisters, daughters or friends the way they treated my sister in law and I. I am also someone's mother, sister, wife, health care worker and friend. I am a good and respectful person. Most importantly I avidly SUPPORT small business. I just won't let this go because I am sure this behavior is NOT new. I investigated and saw low reviews and they are there for these reasons.
if you are wondering why the company has these low reviews, please know you have staff who are disrespectful to the community they serve.
Am not going to stoop low and think of anything else for being the reasons for such DEGRADING behavior from MEN because RACE, SEX, RELIGION AND SOCIAL RANKS SHOULD NOT GUIDE HUMAN INTERACTIONS. Please know people do not remember what you give them. It's how you TREAT them. WE ALL DESERVE GOOD CUSTOMER SERVICE!!
RESPECTFULLY,
A mom, a wife, a sister, a DELCO resident. read more
