We took the two hour bus tour. Gave a great and positive overview and feel for Miami, especially…read morethe design district and Wynwood areas. He gave a lot of context on Miami Beach as we drove through there as well that we didn't realize despite staying there. We stopped at a great Cuban sandwich shop (wish I was hungrier when we stopped to try more). Wonderful customer service, they went above and beyond. I made a mistake on a last minute reservation. They went waaay out of their way to accommodate us so we could take a tour, despite the mistake being 100% mine.

This is a most do if you are in Miami, great staff. They are knowledgeable, polite and…read moreaccommodating.

Jay, our tour guide was delightful! We enjoyed our tour of Little Havana, South Beach and more. The…read moreinformation was great and we got to see amazing wall artwork. He gave us great advice for other places to see. This was a great way to learn about Miami.

What should have been a fun day playing tourist in our own city turned into a perfect example of…read morewhy visitors leave Miami frustrated. We showed up at 9:10 AM, exactly as instructed, only to be told our booking had been moved to 11:30 AM without any notice whatsoever. No email. No call. Nothing. Just "oh yeah, it was changed." From there, it was 30 minutes of standing around, being sent back and forth between employees who clearly had no idea what was going on. Eventually, we were told we'd receive a refund and a free boat tour as compensation for the inconvenience. Sounds reasonable, right? Except when they went to process it, they tried to charge the boat tour tickets against the refund credit -- essentially undoing the compensation they just promised. If we hadn't been paying attention, we would have been charged anyway. Luckily, we caught it, demanded clarity, and only then did they issue a full refund and actually give us the boat tour tickets for free like they said they would in the first place. The boat tour itself (celebrity homes) was fine -- nothing special -- but that's not the point. We're locals who intentionally tried to spend the day as tourists, and this experience made it painfully clear how miserable this must be for out-of-towners who don't know better. Disorganized, misleading, and careless with customers' time and money. Miami deserves better than operations like this -- and tourists definitely do.

If you want to get around Miami and save money on ride shares and taxis this is the way to go…read more With that being said only book this if you have most of the day to devote to the experience. Traffic in Miami can be busy and something a few miles away could take 20 minutes to travel to so choose your stops wisely. We started the trip at the bayside shopping area. The salesman explained each stop so we had a plan before getting on the bus. The buses were packed and we had to sit downstairs with no air conditioning to go to the first stop. Luckily it only took about 10 minutes. We got off by the beach and enjoyed walking along the boardwalk then spending a half hour on the beach before finishing our walk to the second stop. They say the buses come every 30 minutes and we always seemed to wait 15 or 20 minutes before the bus came. Stops were easy to find with little red signs. We then took the bus to little Havana and enjoyed lunch there. It was fun to drive by the other locations but with the timing we did not have enough time to get off and explore to be in the right area around lunch. They give you headsets that let you listen to facts and information about Miami. Overall the experience is what you make it.

Took the From Miami: Everglades Airboat, Wildlife Show, and Roundtrip Bus tour…read more This is one of the more affordable options for this activity, with 2 departure points & 2 departure times depending on day, but isn't very well organized. The airboat tour was decent but we were told to listen out for announcements for the animal show & bus departure, which neither of us heard. At least one other group didn't hear the animal show announcement too. There was supposed to be a complimentary professional airboat photo, but ours got lost. No estimated time of departure was given & we didn't see some people on the bus on the way back. The driver didn't seem to do a headcount before leaving. Granted, he did warn us that we would be left behind if we weren't there when the bus left, but a headcount & a short wait for stragglers are pretty standard tour practices. The lights on the bus didn't work & the bus seemed a bit old too.

Wr booked our airport transfer with Holland America Line and disembarked this morning, May 9 at…read more8:30 am. The driver picked us up, loaded our baggage and off we go. So far so good. Then she started chatting with the passenger on the front seat and missed her exit to the airport. She had to reroute and it put 30 minutes into our schedule. Finally we got to the airport she dropped all of us off at the arrival level -- added additional time to our 30 minutes to go to departure level. The whole time she continued talking incessantly with the passenger, talking about her life: her daughter graduating, how she lived in Alaska, how Florida is full of stupid people, on and on .....I feel that she compromised our safety, and delayed our arrival.

Dale is attentive and helpful to the booking process. Everything was easy . And the drivers are a…read moreprofessional and on time. I can only give five stars but honestly if it were possible I would give 10. Definitely would recommend and definitely would use again!

I enjoyed Key West. I recommend that you take a bus from Miami to Key West because we can enjoy…read moreEverglade and the overseas highway. Everglade was huge. It took one hour to get out of Everglade. We could not see any Alligators or animals. It was still okay. The tour guide told me about one of UNESCO: 's World Heritage sites. Overseas:s highway was amazing. The highway should be one of the seven wonders in the United States. It was raining. But it was still okay. We had around 5 hours in Key West. You may use a trolley. But U used a bike. There are a couple of rental bike shops on the island. I could visit Truman's Little White House, Hemingway's residence, Fort Zachary Taylor, and Southernmost Point. The trip to Miami was comfortable, I could sleep. I could use a bathroom inside the bus. Overall, this was a reasonable trip. I loved Key West!

the bus was very old but most importantly very dirty (especially the bathroom). the guide was very…read moregood talking when selling tours but very quite about why we were stuck in the traffic for about an hour.

Amazing driver-so kind and thoughtful. Stopped to let view sunset on the way back- gave us water-…read morespoke 2 languages fluently- a real wonderful day!

We took the Key West Day tour and it was absolutely lovely! Our tour guide had a lot of knowledge…read moreso you will learn a lot of cool facts along the way, a great sense of humor....even if it's a tough crowd, great driver and great with communicating what each hour of the tour entailed for us! HIGHLY HIGHLY RECOMMEND! Thank you for a great trip!

Booked this tour a few weeks ago for a Saturday 2:30 tour. We had the bus to ourselves. Seats were…read morevery comfy. Bus was very nice and clean. Charles was great. We were lucky the weather worked out for us and got to open the sunroof.

Cool bus tour of Miami. Great tour concept with glass roof that fully slides open to give great…read moretour experience.

We were in Ft Lauderdale for a few days for some R&R. We stayed at the Ritz Carlton in FtL and…read moreasked the concierge for options on a day tour of Miami. He made a few calls and came back with this company. I think Sun Island is the parent of See Miami Tours. Whatever the name, we had a great time! The driver, Andrew, picked us (me, wife, son, and daughter) up at our hotel in a large modern, comfortable van. Andrew was very friendly and he knew his stuff. It's one thing to be informed on Miami history, culture, and trends. If you ever needed to build a trivia team but lacking on Southern Florida expertise, Andrew would be your guy. While being informative is helpful, what made our experience enjoyable was Andrew's hospitality. He was extremely kind and courteous in making sure we were satisfied. He answered all my questions of curiosity. He gave insights that not many could have given. After being picked up in Ft Lauderdale, he drove us to Coconut Grove and then to Little Havana (where we had a chance to get out and be among the Cuban influence). We then went through downtown Miami and were given an option to be dropped off by the harbor or on South Beach. It was a no-brainer for us as we wanted to see South Beach. So we were given about six hours on our own at South Beach. The timing worked perfectly for us as we ate lunch (great Cuban place - Puerto Sagua), walked all around South Beach, squeezed in a dinner, before being picked up and driven back to FtL. We enjoyed this experience very much. I highly recommend this company to anyone visiting Miami or nearby. In particular, if you have a chance to tour with Andrew as your guide, I would seize that opportunity. We squeezed in many sights during our tour, but it was done at the right pace and with superb guidance. Thank you!

Very unorganized rude and inconsiderate of people time. How do you not clean your rentals, It…read moresmelled like vomit and was still dirty from prior party. Never ever save your money.

1 day tour to the key west…read more Our tour guide/bus driver was CINDY. She was so GREAT! 10/10! I booked my reservation online at : https://miamidoubledecker.com/ and made my payment at the south beach office/pick up spot(305 Lincoln Rd, Miami Beach, FL 33139) that morning that you are picked up-$40 cash only Cindy picked us up right on time in a double decker bus. She was nice enough to do a mini city tour as we left the city. She had a great attitude the whole way through and made sure we were comfortable before we left (seeing if the air conditioning was ok and if anyone needed translation in Spanish). She gave us a return time after the 6 hour free time at key west, warning us about how expensive it can be to Uber back but not in a threatening manner(I've been on tours where the bus driver was actually going to leave us stranded if we didn't return on the dot). She made sure we were all on the bus before we left. We even got back 30 min early. They offer discounts for the hop on hop off while you're on the bus(cash only)

Do yourself a favor and STAY AWAY from Miami Tours. This was, without a doubt, the most…read moreunprofessional and dishonest experience I have ever had with a travel company. We booked a tour for April 18, 2026, and arrived at the departure point at 9:00 AM. At 9:10 AM, the staff told us we were "late" for check-in and claimed the driver didn't even show up because "no other passengers had checked in." They refused to help and told us to try our luck with another company a block away. Here is where it gets ridiculous: We went to the other company, paid $35 (Miami Tours charged us $50), and got on a professional, punctual bus. Ten minutes later, that bus stopped right in front of Miami Tours to pick up more passengers. The EXACT SAME STAFF MEMBER who told us their tour was cancelled and that there were no other options boarded our new bus to escort the group. When I confronted him, he pretended he didn't know us. The Aftermath: Zero Accountability: I have sent multiple refund requests through their website--ignored. Abysmal Service: I called their office four times. Every single time, the representative hung up the phone on me before I could even finish explaining the issue. Better Value Elsewhere: The competitor a block away is not only $15 cheaper, but their schedule (10:20-20:50) is far superior to Miami Tours' restrictive 09:30-17:00 window. They took $50 for a service they never provided and are now actively dodging my calls. Save your money, save your time, and go to the more professional operators nearby. This place is a total sham.