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    Premier Auto Design

    5.0 (1 review)
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    10 years ago

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    Car Toys - Mike getting ready to install my Kenwood

    Car Toys

    (94 reviews)

    TLDR; This place knowingly sells faulty equipment without telling you & promises a "lifetime…read morewarranty on all products AND labor" that is not true. Asst manager Johnny has MAJOR temper problems & should be fired. I've debated writing this review for awhile, but here goes the full story. Initially, everyone here was very friendly. My husband and I came in a couple of days before christmas 2024 to get a new pair of front speakers and apple car play installed for his older car. This was his christmas gift I saved up for to get for him. Staff seemed great, they helped us pick out a wireless apple carplay setup/answered all questions we had. I bring the car in, install was done in 3hrs next morning, and everything seemed great. I specifically asked about the lifetime warranty they promised & that in the case we had any issues with the head unit/speakers, if they would fix for free in the warranty. I was reassured that they would. Fast forward a couple days, the wireless apple car play is glitching out when connected to my husband's iphone 16. It repeatedly cuts out and the apple car play continues to crash. Map apps Waze & Apple Maps both are glitchy. The actual radio and radio connection on the car play is fine. I tell my husband no worries, we have a lifetime warranty. No biggie, right? Wrong. My husband calls the next morning, explaining what's going on & asking when we can get it fixed. Whoever he spoke with says it "just happens" with these wireless units. When pushed further, he explains that the wireless carplay units (that I spent extra $ on, instead of the cheaper wired one) can't keep up with iphone 16's & they do not have any wireless units without this issue. Husband asks them why they didn't tell us this when we bought it, as the wireless costs more, and the guy said "they wouldn't make much of a profit if we told everyone the truth". Uh...what? The kicker is, I would have bought a simple bluetooth radio instead of carplay, but I wanted to splurge on him. If they told me about the wireless carplay issues, I would have still spent $ there & got him the less complicated radio or wired. But now, I'm upset, because you just lied straight to my face to get 750$ out of me. Additionally, the lifetime warranty they claim does not cover labor and it would be a few hundred dollars to replace the unit. The only recommended way to "maybe" get rid of the issue is to use the unit with a wire. A few hours later, I call back to confirm what they had told him. I speak to Johnny (I believe is his name, black hair, skinny, he is the assistant manager), ask about the warranty, & ask why I was told one thing but it was not true. He starts fumbling with a lie, telling me that the unit doesn't work wirelessly because the satellite connections are bad and it's a problem with the radio. I (very calmly) say, OK, well you guys knowingly sold us a unit that is faulty. He starts getting aggressive, saying they have no idea that the units do this. I tell him what his colleague told my husband earlier, & he cuts me off & starts asking "what do I expect them to do about it?" I ask for them to fix/replace or at least a refund for the difference of wired vs wireless unit. He starts YELLING at me and says "it's LITERALLY only a 50$ difference" and keeps repeating that over & over as I say ok fine we can just do that. I explain I really am not trying to argue, (Like, I'm someone who is scared to send their food back lol) & explain how I had to save months for this, & he continues to yell & mock me over the 50$. It's not even about the 50$ atp, but I just say ok thanks we will be in and hang up. Husband goes in for refund & to explain rudeness of "Johnny", & main manager has NO idea what husband is talking about. Manager "has to pull the refund from another ticket since they don't have the funds to give him now & to come back later". No apology about asst manager. Later comes, we finally get a refund. I appreciate the "refund", but the disrespect, lies & unprofessionalism here is INSANE. DO NOT go here.

    Sold me a Drone mobile auto start thee years ago. Nothing but problems. Drone mobile is total…read moregarbage! Why sell total garbage to your customers? WHY?

    Premier Auto Design - stereo_installation - Updated May 2026

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