Premier Athletics is a printer of custom softball jerseys. Don't get me wrong... they do GREAT work... if and when you finally get it! That being said, P.A. has a HUGE problem with hitting promised timelines regarding printing of their products.
I've placed 3 orders with them... the first 2 orders were in 2012 and the last in 2014. The first order took quite awhile, but I was none the wiser since I had never used them before. When I did a reorder of the same jerseys the following season for some new players that joined the team, I was told it'd be about 7-10 days. A little over 3 weeks later, the jerseys were in hand. Kind of blew because 1/3 of our season had passed, but I I chose not to cause a stink, I decided to learn from it. So they're slow... extremely slow. Got it!
Fast forward to 2014, our team decided to change colors which meant it was time for new jerseys again. I submitted the $200 deposit (must be done in order to start the order), the jersey order and new artwork (which actually saves them time because they don't have to go back and forth trying to get a design right) OVER 60 days before the start of our upcoming season. I wanted to allow plenty of time for them to "do their thing" so the jerseys would be in hand before the start of our softball season. Wrong. I come to find out that the artwork I sent to my rep wasn't even forwarded to their designer to convert into their templates until almost 3 weeks later. Then after submission, 2 weeks pass before I even hear from the designer guy with questions/changes. I submit the changes requested and then wait. So, 2 more weeks pass and... nothing. I decided to involve my rep who proceeds to tell me that the edited files never made it to his designer. Really... LIES!!! I have no errors on my end saying the files didn't make it there. I choose to calmly resend the files using the same address and BAM... they make it there. How odd they didn't make it there in the first place. No worries... I still have a few weeks before the season starts. More than enough time for a 10-day turn around like P.A. claims. Regardless, at this point, you would think that P.A. would "fast track" our order to the head of the class since we are WAAAAAY behind schedule. Wrong. Instead, I'm told week after week, "they'll be here next week". Well, we're 2 games into the season... 71 days after placing my order and artwork submission... and we still have no jerseys. This is simply inexcusable!
My point of contact is a local rep. I don't want to name him, but he is the one who relays to me what is going on. I got a plethora of excuses this time... some blaming himself and some blaming the factory. Not sure who is to blame here... but at this point, I'm going to have to start looking elsewhere for my team jerseys in the future. At no time was I offered a heartfelt "sorry" or any sort of "how can I make this better"? Instead, I'm accused of being the asshole because I'm hounding my rep for my product. To make matters worse, I'm still expected to pay full pop for jerseys that were promised in 10-days, yet I had to wait over 71 days to get them. That's just bad business.
I suggest you save yourself the same headaches I've had to deal with from Premiere Athletics and find somewhere else to have your jerseys printed. read more