Without a doubt this is the most unprofessional service provider I have ever experienced. I took my…read morePorsche there to have its headliner repaired (re-skinned) because it was sagging. I was told I would get a "5-year warranty". I told the owner that I wanted to use the original Porsche Alcantara material and he said that would be an extra $400. I said no problem, let's do it. He said it would be done in 1 day. He did not give me a written estimate, just a verbal quote. The car was not ready when promised and so I had to leave it overnight - which I had told him I didn't want to do, but now I had to - his facility is in a not-so-nice area and although he has a gate, which is better than nothing, still, all the cars are left outside, uncovered, overnight. When I went to pick it up, the owner came out and cursed several times, repeatedly saying "what a f*cking b*tch the job was to do!", and how he got in an argument with his son about the work... Given only a quick glance, in a hurry, since he was closing, and with insufficient lighting inside the dark car, at first, it seemed okay, so I went into the office to pay and get a receipt - which now only said I had a "3-year warranty"... And upon getting in and driving away, I immediately found that all 4 of the seat belts were not working properly, that there was glue clearly visible on several surfaces, the car had all kinds of new rattles, metal was now visible near the sunroof, and there was a 1-inch gap between the headliner and the roof, visible from outside of the car through the windshield, with duck-tape visible inside that gap! There were also several wrinkles in the new material - which he had assured me there would not be. In other words, a very messy terribly amateurish job was done! Every doubt and fear I had about using him in the first place (given the messy appearance of his facility and his unprofessional behavior, e.g., no written estimate, etc.,) came true and then some! So I pulled over and called his office and told him I would bring it back in the next day to go over all the problems. Apparently he had his son do the work, when I was expecting him to do the work himself. So when I brought it back in, his son came up to go over the issues with me, but I insisted I speak to the owner. I told him that I wanted to be fair, and even though I'd already fully paid him, I realized that it was more difficult than he expected, and since my car was so important to me, I would give him AN ADDITIONAL $1,000 if he would redo the work himself and if he fixed all the issues. He said he'd rather give me a refund than redo the job, but then he suggested he cover the Alcantara, that he had just installed, with a different (cheaper and more pliable) material, and that maybe he could do the work himself on the weekend, and that if he'd do that, then he'd give me a 10-year warranty". This made no sense to me -- how could a second layer, applied on top of a questionable, wrinkled, lower layer, be more solid and wrinkle free? But I was stuck at that point and agreed to do it - to bring it back on the weekend so he could do the work himself. A date was set. But last minute he texted me and said he had a conflict and would have to reschedule. I said, OK... and he said he would call me the following week to reschedule. I never, ever heard from him again. And no refund either. So now I was out all the money I had paid him, for a car that was now worse off then when I first brought it in to him! So I gave up on him entirely and took my car somewhere else, and they did a perfect, professional, job. So, I'm telling you, taking your car to this place is a huge risk. Maybe, if you have, say, a simple door panel that you need reupholstered, on an older car, that has no electronics or complexity, then MAYBE you'd be okay, but if there is any complexity to it, I'd run as far away from these guys as fast as you can!
