Do NOT bring your child here…read more If you don't read past the first few sentences, just please find someone else to take your baby or child to who is educated in child development, trauma-informed care, and knows how to work with children. This woman is not safe. If 0 stars was an option that is what Windsong would be receiving. I have never written a negative review but I feel strongly about protecting anyone else's child from the trauma that my baby and I endured in her office. I brought my 9-month-old baby to Frankie for sleep issues that we've been experiencing, which she assured me over the phone her services would help with. I thought it was strange that she didn't take the time to explain her practice/techniques during our first phone call to schedule but figured I would get more information during the visit. When we arrived for our visit, Frankie had me fill out paperwork, which took over 20 minutes while she was in a separate room on a phone call for part of the time and then presumably doing other work. When I finished, Frankie took the paperwork from me but did not review any of it, simply flipping over the papers to make her own evaluation notes. I figured she would get more information verbally so I still wasn't concerned yet. She asked "what is going on with her?" I explained the sleep issues that my baby was experiencing. She cut me off to tell me why my baby isn't sleeping and then did not ask ANY other questions to dig deeper and try to figure out what was going on. She also did not spend any time observing my baby's motor patterns, which I thought was strange as she is a licensed OT. She then asked me to strip my baby down to her diaper and immediately picked her up without interacting with her at all first. Like I said, my baby is 9 months old and at the peak of her stranger-danger phase. Which Frankie would have known if she had any knowledge of child development or reviewed the extensive paperwork I filled out, where I answered the question, 'How should we approach your child?' with 'Slowly, with toys or singing.' So of course my baby starts crying and instead of trying to calm her down or build trust first, Frankie immediately starts working on her, which of course only makes her cry harder. I try to sing, smile, hold her hand to calm her down but my baby continues screaming and crying. Frankie does not give her a break or attempt to calm her - instead she tells my baby "that's not even real crying, that's just yelling" as my baby's face is clearly wet with tears. She attempted to reassure me by telling me that she wasn't hurting my baby - I actually wasn't worried about physical pain at that point as it was very clear that psychological distress is what my baby was experiencing, which Frankie seemed completely indifferent to. I was prepared for my baby to be upset, for things to maybe be uncomfortable, and for her to cry. But I have never seen a baby or child treated this way by a health professional - with absolutely no respect or responsiveness whatsoever. After finishing the body work, Frankie proceeds to look in/work on my baby's mouth - stretching and pulling with her fingers and tools as my baby continues to scream and cry and then starts repeatedly gagging, unable to catch her breath. At this point I calmly pick up my baby to give her a break since I realized that this woman was not going to respond to her needs in any way. As I pick her up she immediately projectile vomits all over me, which was not acknowledged by Frankie. I then calmly explained my concern for how forceful and unresponsive she was being as she was in my baby's mouth. I explained that I am a pediatric speech pathologist and was worried about causing oral aversion with the method she was using. I fully expected Frankie to listen to my concern and offer to slow down or work with me on a way to make me and my baby feel more comfortable. Nope. She IMMEDIATELY got defensive - huge red flag. She told me that she's been doing this for 40 years, there was no other way, of course she is going to cry when someone puts their fingers in her mouth, we have to get it done in a certain amount of time, asked me how I would expect her to keep my baby calm, etc. I told her that she could have spent time building some rapport first (like during the 20 min we were filling out paperwork), she could have moved slowly to help my baby warm up to what she was doing, that my baby was at the dentist earlier in the day and did not cry at all when the dentist was in her mouth, and that things can take more time with kids/babies and that's okay. Frankie then jumped up out of her chair and said "I think we're done" and stormed out of the room. To which I happily scooped up my baby and ran out of that place. Please continue reading in attached photo.

Why did Frankie dropped me like a hot potato without any reason? Yes she helped me when others…read morecouldn't and yes I thankfully felt good when I was dropped. I did call back a bunch of months later to schedule a new appointment but never got a reply. Yes I can accept no caller Id calls.

No one goes to Encompass Health Rehabilitation by choice, you are here when you need to capture…read moreyour independence from an injury or surgery. When I needed this care I chose Encompass and it was the best decision. The nurses, doctors, PT, OT, patient advocates, were all amazing, caring helped me to achieve my goals. 5 Stars on Care

My wife suffered a brain stroke April 18th 2026. This was a devastating situation for our daughters…read moreand I, as she is a healthy and active person. She was two week in intensive care, a week in a regular room and the released to start her treatment at a rehab. I had no idea which rehab to use, and asked for a recommendation, I was recommend Encompass Health, out of many options. My daughter read the reviews and there were a variety of mixed comments, this is mine! From the moment she was moved from the hospital to Encompass, treatment as a patient was very human and very respectful. Once in the rehab, the treatment was nothing short of perfect! The nurses and techs were all very very nice people who obviously take their profession and responsibilities very serious. The director for Encompass himself came to introduce himself and dropped his card in case we needed to contact him for any question or discrepancy, which we never had! The rooms were very nice, clean and kept that way. The therapist were just great, my wife's recovery has been nothing short of miraculous, God in place and the work done the Encompass team and therapist was the best combination to her recovery. The Doctors were constantly visiting and giving updates of my wife's condition. She was offered daily a menu for next days breakfast, lunch and dinner, and the food was just great! She entered the rehab April 6th and was discharged Sunday April 19th, walking, talking and on her way to being independent as she was before the stroke! It is very difficult to see someone you love and have know all your life, suddenly helpless and wondering what the future hold for that person and the family as well! Bear in mind that in this rehab there and many many patients, some in very delicate conditions, so we where not expecting that in a case of some need they staff could react immediately, they did the best at hand and that is accounted for! Thank you to the Encompass Staff on the second floor, thank to your for al you did for my wife recovery, God Bless!!

I have been to 3 other physical therapy facilities and this is by far the best place for physical…read moretherapy! Jordan is a wonderful physical therapist and is very thorough when working with patients. I highly recommend Greater Therapy Centers and Jordan for all your therapy needs!

If I could give no stars I would. First of all, my therapists were great. The situation that…read moreoccurred after therapy though, BEWARE! I had a hip surgery in 2020 for which I required physical therapy. I received physical therapy for approximately 3 months. I was told during that time that I HAD to do a minimum of 3 months of physical therapy for my recovery by my physical therapist and that I would not be released from his care until doing so. Nearly 18 months later, with absolutely NO COMMUNICATION from Greater Therapy Centers, I received a defaulted bill in the mail for $5600. Apparently, my insurance stopped covering my physical therapy halfway through my treatment more than a year ago. I still paid a co-pay at every visit and Greater Therapy Centers never communicated with me in any way before I received the bill in the mail, which was a shock. The day I received the bill, I called Greater Therapy Centers of Bedford and spoke to the office manager, Stephanie. I requested a letter from my physical therapist stating that my treatment was medically necessary in order to file an appeal with my insurance company for the denied claim. I received no explanation for why they had not communicated with me about the denied insurance benefits from more than a year ago. Almost a month went by after speaking with her. During that time, I called Stephanie several days a week with only a "we are working on it" response. I informed her that time was of the essence, as the bill was due and I needed to file a claim appeal. After no help with the letter, I showed up at the Greater Therapy Centers of Bedford office in person in order to get this letter nearly 6 weeks later. I was informed that the letter had gone to HR for "processing and auditing" and that they would be in touch. I demanded contact information for someone higher up that could process the letter or at least give me a status update, as I was running out of time. I was given contact information for someone named Terrance Nicholas that was 'supposedly' the manager of Greater Therapy Centers of Bedford. I called and left voicemail messages for Mr. Nicholas twice daily begging for him to please call me back regarding my physical therapists letter. This went on for nearly 2 weeks, with no response and no further communication from Greater Therapy Centers of Bedford regarding my letter. When I called HR for Texas Harris Southlake (their HR processing company), I was told they have never received such a letter and it would not have to go through HR. Texas Harris Southlake had never received anything from Greater Therapy Centers of Bedford or communication of any sort of a physical therapist letter. Long story short, I NEVER GOT ANY RESPONSE from anyone at Greater Therapy Centers of Bedford. I was forced to file my appeal claim without a letter of medical necessity from my physical therapist because time ran out and, surprise surprise, it was denied. I now owe Greater Therapy Centers of Bedford $5600 for physical therapy that was claimed to be "not medically necessary", even though my physical therapist at the time told me that it was the protocol that I had to be cleared after 3 months. Don't trust this clinic to be communicating with your insurance company at all or to communicate if you have an outstanding balance. I wouldn't trust that they are even checking if any of the services are covered. I received their bill in the mail more than 1 year after my insurance denied their claim. If you don't want to have an unexpected surprise several thousand dollar bill in the mail, I suggest you go somewhere else.

Really frustrated with the Keller office. I took my little one for feeding therapy and the intake…read moregave me so much hope. However, they had no openings. Just a random opening here and there. Consistency in therapy matters so much and seeing the same therapist is of utmost importance. This is not the right way to run a business. If you don't have openings, just don't do intakes, don't be greedy.

My son has been seen at Beelieve Pediatric Therapy for the past 2 years and we love it there! He…read morehas cerebral palsy, juvenile rheumatoid arthritis, and Klinefelter's syndrome. He receives physical therapy 1x a week, speech therapy 2x weekly, and occupational therapy 1x weekly. Because of his special needs he has had numerous doctors and therapists throughout his short life, and I can say that we have truly found a home here. The staff and therapists are all very friendly and have always been really polite and understanding. They will work with you with regards to scheduling, and figure out the best options for services depending on the type of insurance coverage you have. (We have a high deductible plan, but we plan ahead and budget for medical expenses accordingly.) As a stay-at-home homeschooling mom, I am on a budget just like everyone else, but Beelieve's services are well worth it to me. My son's speech and clarity have improved so much, as well as his strength and balance. He still struggles with symptoms of his diagnosis, but the work he does while at Beelieve has helped to improve his confidence and stamina, and that trickles down into every aspect of his life! The owner, and main Physical Therapist, Joanna truly cares about her patients and how she can best improve their health and reduce the struggles or pain they may be dealing with. All of the therapists here make going to an appointment feel like playtime! Even after coming every week for 2 years, my son is excited to get up and come back! He works hard during his therapy time and earns stickers and smiley faces that he can later turn in for toys or temporary tattoos. I think the best part about Beelieve is that they really take the time to listen to me as a parent. If I have any issues or concerns about goals or struggles that my son is having, they make suggestions for exercises that we can do at home, they work in tandem with his doctors orders/requests, and they are always positive! *I recommend Beelieve to all of my mom friends, even if you're just looking for an evaluation to see where your child is at, or you have some questions I would give them a call. You won't be disappointed! :)

This a service for pediatric clients if speech and ot needs . I was so impressed with the quality…read moreof service my granddaughter is given . She has Down syndrome. They really love what they do. They are so patient with the kids. My granddaughter enjoys her visits . The Office Staff Are Pleasant. The Decor is so kid friendly . Thank You So Much For Your Service And Kindness And Support .

We've been clients at Monkey Mouth's Hurst location for 1.5 years now and have no plans to move on,…read morehaha -- we're big fans! Every staff member from reception to the therapists have been nothing but kind, patient, and understanding. Ms. Rabiha and Ms. Amy especially -- they continue to help our kiddo grow in so many ways -- her confidence, motor skills, speech, tolerance, and engagement with others have all come so far. I don't know where we'd be without Monkey Mouths and the incredible help they've given us. It can be extremely stressful and emotional to have a child with different needs. If you think your precious offspring could use some extra help when it comes to their development and meeting new milestones, make things a little easier on yourself by starting here. Give Monkey Mouths a call and rest easier knowing you'll be in the most capable hands.

Had mother in law here for several weeks and they were ok. Provided adequate care. The staff were…read morefriendly and helpful. There were some things that were not completed as promised but they were pretty good. We have been in another place that was much worse. So Heartland was a good place if you can't be home.

Do not put yourself or loved ones in this facility! I have worked in healthcare for over 14 years,…read morein patient care and I am appalled by how my mother was treated. Besides refusing to give critical meds that required me to put in an emergency call to her doctor at night to have him make them give the meds he prescribed, but the nurse practitioner that saw her was rude, with a horrible attitude and bedside manner. My mom had a massive hematoma on her head from a fall. The NP refused to look at it, even after my mom asked several times because of the pain; later burst and scalp was visible. NP refused to give her any pain meds, scared her, we had to discharge her AMA so we could get her proper care, and the NP had the nerve to call APS! Of course they found nothing wrong and dropped the investigation after one check up, but what kind of healthcare professional retaliates against an elderly woman?!?! Do not put family members in this place! Absolute nightmare!!!!

Been to them for several issues and feels like a family PCP- working together to meet my needs.read more

The care when I lived in Dallas Texas and they worked with me diligently to treat my injuries…read more Although the location I was treated is closed . The rehab had two locations.

Ms. Carla was such a blessing to our family. Our son was able to grow by leaps and bounds. He came…read morein not being able to tie his shoes, hold his pencil correctly ,accept any change in his routine without having a meltdown. He left being able to do all of those things. His self confidence has grown because of that. He is interacting socially with his peers. He is an all A & B student. Where he once did not like to go to school,he now looks forward to it. I do not think if we had not started with Carla so early in we would not be where we are today. Again she and her work is a blessing to my family.

The staff here is very nurturing and professional and great to work with. You are constantly…read moreupdated on the child's progression. My child got very attached and was upset when the time there ended. They can help with a variety of issues including everything from severe disabilities to handwriting help. They came highly recommended and after experiencing it myself, I can see why.

I don't think I've ever updated a third time on any business, but Green Oaks deserves all the…read moreaccolades. When I started PT in January for my a broken left distal fibula (post-surgery) and torn ligaments in my right foot, I couldn't walk. I was mostly in a wheelchair and just barely starting with a knee scooter. Within three weeks I was able to walk in with a walker. We eventually had to add my left shoulder back into the mix because I reinjured it getting out of the wheelchair. Cut to now, not only can I walk, but I can jog and move my shoulder mostly without pain (which means I can sleep again!). I cried the other day after a workout because I was just so thrilled to be able to get back to exercising. This place doesn't treat you like a patient file, you're a person to them, they listen and accommodate and push you and they are the best kind of people. A big thank you to the entire staff that worked with me and helped me walk again, Emmitt, Paige, Myke, Fawn, Mena, Ava, Gabi, Amy, Rohit, JJesus, Diana, Sam, Rico, Gigi, and to the lovely ladies at the front, Anne Marie, Susan, and Norma. I owe you so much. =)

Michael, Cory and Melissa are wonderful. I have been in many physical therapy company's that are…read morenot nearly as good as green oaks physical therapy. They are friendly and professional as they work on your injury. I'm an outgoing type of person quite gregory's and they make me feel like family. Mike runs the show so to speak. Corry and Milissa are awesome!!! Can't recommend this office enough! 6 out of 5 stars!!!!