I would rate it 0 why because me and my family were renting a apartment with two bedrooms and we were 6 PEOPLE and wanted a house or apartment with 3 bedrooms since I just had a baby and we saw a house with 3 bedrooms and we applied for it, and a family was ahead of us but the house that we wanted was like a apartment and a house so we had 2 available and said they were going to call us 2/3 days when they went through our applications it took while then 2/3 days but it's okay I am a patient mom, when they called me they said we did not approve and I told the reason why I made calculations of each paycheck and we could afford that house and I went through the applications 4 times!! They said they don't know I was so confused why.. I think they don't want us getting out in that tiny apartment! Since we saw 4/3 apartments available, I think they want us to be there it's so tiny!! I have 3 kids the oldest one is 14 the middle one is 8 and my baby is almost one month old and my kid is 18 years old! me and my husband are confused why! they did not gave a reason why and did not let me call the manager why did we not get approved! I hope you guys hear this experience from me!! read more

I rented an apartment through PPM for two years with two other sets of parents for our three college age boys. The PPM staff were condescending, rude and absolutely not willing to provide customer service. When it was time to move the boys out, we cleaned the apartment for two days, following the ridiculous list that PPM provides. My wife physically washed every bit of molding and scrubbed every window track completely, according to the instructions given by PPM. We scrubbed, vacuumed, dusted, had a professional carpet cleaner do the floors, etc. It was MUCH cleaner when we left than it was when we moved in originally. Still, PPM charged 5 hrs of cleaning against the deposit. They nickeled and dimed $500 worth of charges against the $1000 cleaning deposit. They charged $67 to change the furnace filter! If you use them, just know that they will be rude to you, they will not provide any customer service and they will keep as much of your cleaning deposit as they can regardless of what you do. read more

We lived in a townhouse for 4 years. They were very unprofessional with every interaction. Every year increased our rent. Then charged us to paint ($340) when we moved out and ($280 worth of cleaning) We have never been charged after moving out of a rental. I'm curious what they were cleaning for 6 hours?! We were there all weekend until midnight cleaning, going down the meticulous checklist. read more

When I was told that they require $1,000+ for a pet deposit and that is their standard,I was floored. Very shady business, avoid at all costs! I've also heard that they like to keep security deposits at move outs even when you leave the apartment clean,not confirmed but I wouldn't be surprised. read more

I would give them zero stars if I could renting from them in the past people in the office are rude. Management sucks. Never I repeat never rent from these people if you have to you will never get your deposit back when moving out. The worst place ever to rent from ever. read more

My husband and I rented our first apartment with preferred property. Our apartment is a nice first home for us. Unfortunately, we are moving out in a couple of months, when our lease is up. Why? Management is HORRIBLE. They have no customer service training at all. We are good tenants. We have always paid our rent on time and have never troubled them with any complaints. We only ever had one maintenance request, that to this day has not been resolved (more than six months later). Yet every time we go in to pay rent we are met with rude and unprofessional staff. Just last month I asked the receptionist who I could make my check out to, (since it was my first time paying with a check) she rolled her eyes and pointed at a sticker on her counter with the letters P.P.M.I not even bothering to say a word to me. Well excuse me for troubling you to do your job! Needless to say we will not be renting with PPMI any more! read more

We made the mistake of renting from this company after being told by quite a few people not to. The very first impression should've said it all, the woman who showed us the house, showed up over 45 min. late to the appointment and never even appologized for it. She looked like we were interfering with more important plans and she would've rather been somewhere else. They were pretty nice UNTIL we signed the lease, after that, everytime we called or went into the office to ask about stuff that we were promised that it would get fixed never got fixed. The house was dirty when we moved in, trash left in the garage, the backyard and around the house. There was damages through out the house, stains in the carpets and again, no one who came to fix anything. It took us days to get everything straightend up, with no help from them. They people who lived in there before us, left this big wooden frame type thing on a window, which was actually more like a wooden box with a curtain glued on it that feel of the wall, hit me in the head, where I ended up with a huge bump on my head, headaches for days and pissed of looks from that office for taking it to them to get rid off it. Not one person asked if I was ok and appologized for having something unsafe like that in the house, what if it would've been our kids instead ?! They would show up giving you a few hours notice, ( sometimes the notice showed up in the mail AFTER they came in ) to come into the house and even after telling them that we didn't want them inside without us being there, they went in while we were out of town. The people in the office were rude and did not care about complaints or questions we had concerning things that needed to be fixed. Their favorite response .... I'll let the other person who takes care of it know and they'll take care of it, NOT !!!! The only thing they were worried about was that the rent check would show up on time. Now that we've moved out and thought the headaches were gone, we've got that famous " FINAL MOVE OUT STATEMENT " ( reading these comments, let's see how final it is ) ... Again, the house, yard and garage was dirty when we moved in ( I have plenty of pictures to prove it ) and now all of the sudden, we get charged for lawn care, lightbulbs and whatever else. There was lighbulbs everywhere in the house, 'cause we went and bought new ones to replace what needed to be replaced. The yard was also always taken care of, but we moved out in the winter, uhmmm.... who cuts the grass then ?! When I called to ask about those fees, I got nothing but attitude and rudeness. So I guess that's what I get for not listening to other people who tried to warn me. So maybe this helps somebody else to make the right decission and not do business with those people. They will cheat you out of your security deposit. And as you can see by the other reviews here, there's nothing you can do about it. read more

I am a landlord and I really appreciate the diligence and reliability with which Shelley and her team operate. All my phone calls have been promptly returned, and since Preferred Property took over the management of my house five months ago the rent has been direct deposited into my bank account at the same time of every month with no extra maintenance or management fees tacked on. read more

My husband was involved in an MVA last year and Preferred property was the only rental company that would rent to us. We were required to pay a 1200 dollar deposit. I took pictures upon move in of the apartment. There was a hole in the front door frame, in the wall in the living room as well as burns in the carpet. We moved out of our apartment 30 days ago and I got a bill in the mail today stating that I owe them money for repairs. Upon move out I took pictures of the condition if the apartment. The gal that inspected took pictures and claimed that it was so they could post it up for rent (says it was pretty clean to me) ... Other than the same holes in the walls, the stove needing to be cleaned and new drip pans for the stove, that house was given back in as good of condition as to what I received. The lady that did out inspection said that we would probably get some of our deposit back. I told her I would believe it when I see it and they would get a good public review from me if I did... I will admit that I did owe for my last months rent and they had every right to take that out of my deposit and I agreed to them cleaning the carpets... They billed me for 5 hours of cleaning at 166.25, Repair labor at 105.00, supplies at 100.00, patching holes (which were already there) 100.00, carpet cleaning (which they do themselves) 120.00 and Rent of 632.00... this all totaled 1223.25.... I really wish I could post pictures from before and after... All I have to say is that I am very disappointed in their lack of honesty and I don't indorse them as a company.... read more