Failing in good customer service for last couple years. Its…read more2026, and you would think by now they would pay more attention to the renters needs, instead of turning tables on them, making false statements, withholding information that a renter is granted, and just plain ignoring me, are a few examples. Get it together CWB PM. ​

I only left a one-star review because there wasn't an option to give a review of no stars. I don't…read moreeven know where to begin with this experience I've had with coldwell banker, but it has been frustrating to deal with coldwell banker, and also I felt as if I just got taken advantage of for my first year as a new renter. The issues started when I expressed to the property manager that I would sign the lease as long as the garage would be available at some point. They told me yes, and so I signed. After a while of no updates on the garage, I emailed them and asked when I could get the garage. After multiple times of reaching out and trying to get a straight answer, they finally told me that I could only get the garage after I resigned for another year with an obvious price increase. Coldwell banker then sent me a letter stating that they did not want to continue my lease, and so I was forced to move out in two months. The issues I had been having aside from the garage included the owner coming without 24 hours' notice (non-emergency) to get items from the garage. Sometimes not even telling me that he would be coming over. Other issues included dealing with coldwell banker and their horrible customer service. Again, I felt as if I had been taken advantage of as a new renter. I paid my rent on time, kept the place clean, and was still lied to and treated rudely. They have also charged me an unnecessary cleaning fee that they will not refund back to me. I left that place spotless, and yet I was still charged $325, which was deducted from my deposit, and the invoice seems to be vague on what exactly they did. Overall, I would never recommend anyone to coldwell banker and would advise them to stay away from anything associated with coldwell banker.

The two running this show, Andrew and Cody, are rarely in the office, very hard to get an answer on…read morethe phone, and very non responsive to email. After moving out I had to contact them over a month later to get them to send me my refund of deposit despite my lease specifically stating it had to be sent to me within 30 days. When I got the deposit there were several other charges that were not in my lease that had been taken out of my refund check, one of them being a "pet check fee" of $142. When asked about this, they couldn't answer what it was but told me they'd send another check to refund it to me. They also conveniently forgot to include the $200 from the new tenant for moving out early so they could occupy the house sooner. There was also a fee of $469 to clean the carpets after I vacated. My lease stated I was to be charged at least $400 for this and would be charged for the extra if it cost more than that. Only the bedrooms were carpet in this house and I didn't believe it could cost that much so I asked for an invoice from the company. It took almost 6 months of constant calls and emails to get them to send me an invoice with the company name on it, a company that I couldn't really find any solid info on them in the area of Walla Walla, no official website or contact info, nothing. The invoice was also dated for weeks before I moved out of the house. I asked them what day the carpets were shampooed and they said they didn't know. When I vacated I turned in my keys Sunday afternoon and they were given to the new tenants Monday morning as they told me that's when the new tenants would be moving in, and I saw them moving in as early as 9:00am that day. So the carpets were never cleaned, meaning they pocketed the $400 carpet cleaning fee and an additional $69 that they tacked onto it. Not to mention the house was only lived in for a couple months, we never wore shoes in it, and the carpet was kept in immaculate condition. Let this be a warning, do not use this rental company. Take your money somewhere else that operates their business a little more morally sound than these two do. I'm sure the owners of the houses they rent would also be interested to know how much of their money they are pocketing behind their backs. 56 Costello Pl, Walla Walla, WA

Unfortunately smaller companies are not always better at handling work loads and being hands-on. I…read morebelieve these gentlemen must have more properties than they can handle. It was nearly immediately that I regretted the move to have them manage my home. First of all, they do not have direct deposit. A very simple thing in this day and age to expect. I had issues with response to my emails and phone calls; or lack thereof. The first issue was they did not give their maintenance man the winterizing checklist that I requested in writing and my pipes froze. The final straw was that they were unable to get a renewed rental agreement signed for over two months with a tenant. They did not communicate with me prior to the renewal about a rental rate increase. An increase that I did not feel was needed in the current tenant situation. Once they verbally agreed to a rental rate increase with me, they did not collect the increase or get the renewed lease signed. They then backdated the new agreement two months after it was signed. All in all, I did not feel I was well represented as an owner. I had to call them several times about this yet was never given an explanation as to why they backdated the agreement. Very flakey and unprofessional. They lack good communication and follow through.

My husband and I recently purchased a house for our daughter in Walla Walla. The builder who sold…read moreus the house chose Land Title of Walla Walla County, Inc to work with the closing. The 1st important document I received from them had the wrong buyer's name and wrong property address. We were very surprised by such careless mistakes. I pointed out the mistakes to her but my email was unanswered. Three weeks later still no update with the correct info. Two days before closing, I emailed the builder about the mistakes, he straighten them out right away. Not the first home we sold or bought and we know the process very well. Living in Washington for 30 years, never once have we seen any mistake made by an Escrow Company, this was the first. If you have to use this company, make sure you double check everything very carefully!

Every time I go I am always treated with respect. One time my phone dropped out of my purse there…read more They guarded it like it was their own. My friend went to go pick my phone up and she had to answer their security questions then they called me and I had to answer their security questions. My assets (phone included) are secure in their hands.

Be aware of this company and it's underhanded practices. We had a counter offer with them in cash…read morematching another offer of equal value requiring financing. It was our understanding and written in the contract that we had plenty of time to respond. We responded that we would like to proceed with the cash offer. We got no response and then we got a message that our offer was withdrawn just after 12 hours from review. The other offer was coming from the son (insider) of one of the Williams agents.The Williams agents were also representing the seller as agents. Seeing they had the upper hand in this scenario they took advantage of the situation. They pressured us as the buyer to hurry up with a response. We believe that they also may have pressured the sellers in believing that we weren't coming back with a counter cash offer and that the finance offer also might be withdrawn. Who wouldn't go for a cash offer over a financing offer. Very undermining and not operating in a honest and professional way. Not ethical in their practices. BE AWARE. We are just wondering what they told the seller had happened to make them remove our cash counter. Disclosure may be an issue here.

Scott Williams and team were exceptional during our search for a home in Walla Walla. Very…read morethorough, knowledge of the local market was extensive and they were patient during our extended search. I would recommend them highly.

Roger is a dedicated, hard working family man who know's the value to any lifestyle and will go…read moreabove and beyond to make your home purchase or sale an exciting time. If you are looking to buy or sell your home contact lifetime Walla Walla resident Roger Esparza.

Roger Esparza is sincere, trustworthy and dedicated. In addition to being a top realtor in Walla…read moreWalla, and in our region, including Milton-Freewater, he is active in our community with Friends of Walla Walla, Community Council, Chamber of Commerce, and is a huge active supporter of our school districts, and other non-profits in our community. He is invested in our community, in our cities and towns, and will be sincerely and actively invested in your success. Every individual and family I have referred to Roger couldn't have been or felt better taken care of.

We were ready to retire and move to Walla Walla to be close to family. Megan was a tremendous help…read moreto us. From finding a home to the final close, she walked us through it all. This was the first time we'd bought a home long distance, and we're so glad we had Megan advising us and keeping us informed. She was easy to reach, ready with answers, available to help, and really made the whole process simple and uncomplicated. We highly recommend Megan if you're looking for a great realtor.

When we decided to move from Florida to the Walla Walla area, we did not know anyone so we called a…read morecouple realtors. We decided on Megan Eaton and we are so glad we did. She gave us 5-star service! She was so knowledgeable of the areas of the city and surrounding area. She was extremely responsive to our questions and got us answers the same day. She made us feel at home even before we came here. Megan protected our interests and always made us feel like we were her only client. Do yourself a favor and call Megan for professional, stress-free, and outstanding customer service.

Brad is a phenomenal staff member and always helpful - especially as we navigate updates in…read moreinsurance strategy he has been super valuable in making the right choices -

From the owner: Your policy includes a real, live, friendly coustomer service specialist at to extra charge!…read more Lloyd's Insurance and Real Estate has been serving the Walla Walla, Washington valley since 1929. Our goal is to provide outstanding service to each and every one of our clients. Our insurance products include:* Homeowners * Auto * RVs and motorcycles * Boat * Personal umbrellaWe also handle both buying and selling real estate, including:* Land* Farm and ranch property* Residential* CommercialOur real estate team and insurance team will work closely with you to create a buying or selling experience that you'll be satisfied with and helps you find exactly what you're looking for.Please visit our website to learn more, or call today!

Phillip Provost is telling people that Rancho Villa 55+ is "all ages" now. This is false…read moreinformation which can be verified by * RCW 59.20.080(1)(e): Requires a two-year notice to residents before any material change in park use, including changes affecting age-restricted status. * Washington State legislative findings (2008 c. 116): Recognize that manufactured housing communities provide essential housing for seniors and that changes in use can disproportionately impact them. * Federal Housing for Older Persons Act: Provides the legal framework allowing qualifying communities to operate as housing for older persons. The Law does not supersede the Rules of our community. We have exemptions regarding the 80/20 rules which do not allow for under age residents. * Rancho Villa Rules (June 2017), Section 2.1: State that no individual under the age of 49 may purchase a home in the community. This realtor has been threatening me personally because I have asked him to cease and desist providing the community with false information.

I initially chose to contact Phillip based on the positive reviews, his bio and past experience…read morewith Coldwell Banker in another city. However, I chose him because of his communication skills and his advanced ability with online marketing and technology. These were extremely useful skills to me because I worked with him, completely remotely, to help my grandma sell her house and downsize to another in College Place. I was a licensed Realtor myself for 3 years so I've been in close contact with many different Realtors and Phillip is light years ahead of the rest. I have never heard of an agent who puts a warranty on your house while listing it so that if something goes wrong, it doesn't come out of your pocket. When we did have repairs that needed to be made in order to close the deal, Phillip paid the warranty deductible out of his own pocket. My grandma was not an easy person to work with, having just lost my grandpa. Phillip was incredibly tactful and patient with her. He even went to her house and helped her look for a purse she had misplaced. He understood her fragile emotional state and gave her time to adjust to each stage of the transaction before pushing on to the next. Because of Phillip's skill and knowledge of the market, we sold grandma's house for full price - which was $50,000 more than she and the family thought it was worth. If there is any doubt in your mind about who you should pick in College Place or Walla Walla, hopefully this review will remove it. I'm certain you won't find a better agent!

WARNING: DO NOT EXPECT TO GET YOUR DAMAGE DEPOSIT BACK If…read moreyou rent here, be prepared to lose your deposit -- and possibly get slapped with additional bogus charges on top of it. This seems to be standard practice, not an exception. The reasons given were completely illogical and unsubstantiated, clearly designed to drain more money from tenants after move-out. Unless you're willing to hire a lawyer, you'll have no recourse -- and they're counting on that.

Stay away from this property manager! I rented from them for about 10 months. I made zero (0)…read moreholes in the wall and hung nothing on the walls. When I left, they charged me $500 to repaint and repair "damaged" walls. I am certain they did not pay anyone, anything and were determined to keep my deposit. I made a BBB complaint; however, WHP chose to ignore the complaint. Do yourself a favor and stay as far away from these folks as possible!!!!