This review is for the four members of the Kenmore Team that my wife and I had the wonderful pleasure of working with during the process of both buying a home and selling a home. Jessica Hollandsworth - Jessica was our Buyer Specialist when we were looking to relocate to another area of the Tri-Cities. She was wonderful in assisting us in looking at numerous homes, and was always available to answer questions with phone calls, texts, and email. When my wife and I did finally decide on a home, Jessica was especially helpful in our efforts in securing the seller's acceptance after several back and forth offers and counter offers. I highly recommend Jessica to anyone looking to buy a home in this area. Kellen Adcock - Kellen was our listing specialist with our efforts to sell our home. Kellen personally toured the home and property and made several good suggestions on making the home ready to be put on the market. When we had questions about ongoing preparation efforts, Kellen provided some very good guidance. Kellen had proposed a listing price for the home that was both accurate in market value and competitive, resulting in an offer just five days after the house hit the market. If you are looking to sell your home, Kellen would be a very good choice to handle it. Terra Dye - Terra was our listing coordinator when we were selling our home. Terra came out to the home and took very good pictures throughout the home, with angles and lighting just right to make each room and the home as attractive as possible to potential buyers. Terra was also the person who "built" the listing on the realtor web sites, and described the home and its amenities very well for maximum positive impact to potential buyers reading about the features of the home. Kim Osmonson - Kim was our closing coordinator for both the home we were buying and the home we were selling. Kim was outstanding in handling and assisting us with several unexpected issues on both sides of my buying and selling. Sometimes within short time periods we'd be asking her questions, advice, and expert assistance regarding issues and concerns on both homes, and she was always right on top of things. How she was able to keep track was awesome. Jessica and Kim - When we had discovered some unexpected deficiencies after the closing with the new home we had bought, Jessica and Kim continued to assist us in resolving those issues with the seller. Their commitment to making sure things were right and personally representing us in a meeting with the seller even after we had closed to resolve those deficiencies was both unexpected and awesome. Even when one of our post-closing issues was not going to be resolved by the seller, Jessica and Kim stepped up to fix the issue themselves because they felt it was the right thing to do for us. Again, completely unexpected and awesome. My wife and I feel very fortunate to of had Jessica and Kim representing us. With Jessica, Kellen, Terra, and Kim as representatives of the Kenmore Team, I can give my highest recommendation to anybody selling or buying a home that the Kenmore team is the company you want hands down. These people are great. read more

Lance Kenmore was the realtor we chose to sell our family home, as our mother transitioned into a retirement living situation. He, and the rest of the Kenmore team were phenomenal to work with. The professionalism, communication, and understanding Lance and his team provided during this time were unparalleled. This group went above and beyond to support us by providing services that were individualized for our family and the situation. Selling of the family home was an emotional and stressful undertaking, even though this had been my mother's decision. There were several factors that needed additional attention for selling this home. The closest family member lives four hours from Richland. My mother no longer uses a car or a computer. Despite this, Mom was able to have family support during each transaction of this home sale. Lance carefully scheduled meetings that could take place in Mom's new building, with family present through speaker phone. He and his team were available whenever our family had a question, by phone, email, and text. The Kenmore team contacted the two of us (my mother and I) on a regular basis, to explain each step of the process. They phoned us, sent cheerful cards, and made visits to my mother's home as needed to explain updates. Mom wanted to see how her home was marketed, but the photos and video had all been on computer. So, the Kenmore team provided a zip drive with high resolution images, which made it easy to print out and mail the photos to my mother. They assisted our family with dealing with personal items that needed to be attended to, such as selling of items remaining in the home, and organizing yard care and home cleaning. I am sure that these details helped secure the prompt sale of the home, with the best possible selling price. I highly recommend Lance Kenmore, and the Kenmore Team, to anyone selling their home. Carol F read more

We recently moved to the Tri-Cities. As part of the relocation process, my company connected me with another realtor. This particular realtor was not very prompt, and so we decided to find another realtor. We were unpacking in our temporary apartment on a Saturday, and I sent the Kenmore Team a email asking about finding a new realtor. Within 2 minutes, they called and connected me with Jermey Asmus. We were looking at houses in just a couple hours after I emailed them! I think that with the market conditions, the first realtor I worked with was not to motivated to give me excellent customer service. This was NOT the case with Kenmore Team and Jermey Asmus. Jermey always had time to show us houses, was very knowledgeable about the area, and especially home quality and location. He found our house quickly and was EXCELLENT to work with. Then the closing process. This is where the Kenmore Team really shines. With dedicated closing agent (Holly Davis), the process was as smooth as silk. Holly kept us informed, always quickly responded to emails/texts/phone calls, and made sure that everything proceeded as scheduled. We had an accelerated closing timeline due to my work travel schedule, and the Kenmore Team busted there butt to make sure we met it. Being new to the area, they got me in touch with a lender (Umpqua Bank - Tom Coyne), and the entire process was super smooth. Bottoms line, if you want a smooth home buying experience, call the Kenmore Team! read more

Lance Kenmore and the Kenmore Team were highly recommended to us by a colleague who had an exceptional experience. Lance and his team exceeded our expectations. He leads a very modern/active business and marketing team approach - it is very progressive and very classy (e.g., high quality professional photographs, video, signage, advertising, web page, rewards home owners if they find the buyer, etc.). He applies this approach for all homes - not just high priced or new homes. He is very knowledgeable about pricing a home to sell - not over or under pricing - and he engages in a discussion with sellers to finalize the listing price. He gathers feedback from showings that was immediately shared with us and used the number of showings, the feedback, and interest in assessing his marketing and pricing strategy. The team also was well prepared with recommendations and advice on offers - they ask for your direction but are fully prepared to provide their approach/recommendations with justification. They are very focused on making sure that they do what you need and want. They have a person focused on closing who provided a key interface with the buyer's agent, buyer's, and closing agents. Lance and his team made the sale of our home a very positive experience. The Kenmore Team communicates very effectively both among themselves as well as with the sellers. We highly recommend them. read more

I have known RJ Lange for more than 10 years. I have rented, bought a house and sell my house with RJ's help. He is an amazing agent to work with. He is very knowledgable about the market, very responsive, know how to negotiate to get the best deal for my house and he is always following up with everything 100%. I had originally hire Century 21 to list and sell my house but unfortunately they did not do so well. We reached out to RJ and immdiately he was on board. He listed my house on a 9/15/2020 and by 9/17/2020 I have received 4 offers on the house. We went into cotract before it was the weekend and closing was set for 10/22/2020. I am still impressed with how quickly the turn around time that he listed and sold my house. There are no words to express how thankful I am with all the help from RJ. I moved to Arizona so everything was communicated through phone, emails and text messages. This is one great thing that helped me because I work 9 hour days and it is easy for me to respond to text messages and emails. Also whenever I have a question he was always avaiable to answer the phone and help me understand something if I was unclear of. I will always recommend Rj to all my friends and family because he will be with you every step of the way either renting, buying or selling your house. read more

When we first met Cindy Patrick, our buyers' agent, we felt immediately at ease due to her calm, low- pressure style. She sacrificed her weekends and personal time on numerous occasions to meet with us since we didn't live in the area. It took us almost a year to decide on our direction and Cindy stuck by us the entire time. She listened to us and provided guidance in finding us the right house. She was instrumental in negotiating a very favorable price. We believe Cindy's honesty, understanding of home prices, her exceptional negotiation skills and respected reputation within her industry made a huge difference in purchasing our new house. Also, it was always a pleasure to speak with Chris Cowgill, our transaction coordinator. She was consistently upbeat, friendly and eager to help. Chris saved us a lot of worry; she was pro-active and made sure that the entire process stayed on track plus kept us informed throughout the process. She made the details easy. She even coordinated an escrow signing in the Seattle area where we lived, saving us a drive over Snoqualmie pass in winter. As a former loan officer for 15 years, this is the best service I've ever seen! The Kenmore Team was really exceptional throughout -we recommend them without hesitation. read more

I had heard about the Kenmore team initially when they were the listing agent when I first purchased my house. Their reputation definitely preceded them and they did not disappoint. During the process of buying my first home everything went ever so smoothly. Naturally with their stellar sales record they were my first call when I decided to sell. Alex got back to me almost immediately with all of the appropriate information and an impressive knowledge of the current market thus making my decision that much easier. From my initial point of contact through the entire process each member of their team worked together seamless to breeze right through the selling process. Over just the weekend they were able to secure 5 solid offers and after input and careful analysis from members of their team I was able to make an informed decision that I felt good about. They guided me every step of the way and gave extremely helpful input. Everyone was very good to follow through with every aspect and make sure nothing fell through the cracks. I was able to list Thursday, had an accepted offer by Monday and because of their hard work we closed in exactly 30 days and above asking! The usually stressful process became very worry-free in their capable hands. read more

My wife and I had an amazingly long and enjoyable run with the Kenmore Team! They are in my opinion, the ONLY Agents in the Tri-Cities you would ever need! They let my wife and I proceed through the process of shopping for well over a year. They did not pressure or flood us with calls. When the time came and we kicked it into fast gear they really came through in so many ways! Cindy showed us three homes in one day on a spur of the moment type call! Even went back to one very late in the evening! re-arrainging her whole day just for us! From our Agents Lance Kenmore & Cindy Patrick...to our closing agent/coordinator Chris Cowgill (who is just crazy awesome!) I felt like we had the whole team working for us like we were their only client! Talk about treating peolpe like family! You can't find service like this just anywhere. They don't talk about how great they are like the others...they just prove it in a thousand little ways from start to finish! You will not be disappointed! Life isn't perfect and buying our dream home was stressful. But I really feel like the Kenmore Team made it easy and took a tremendous amount of the stress off our backs. Thanks Again Kenmore, Randy Jordan read more

As a first time home buyer, I cannot give Brian enough credit. My wife and I have always dreamed of finding our first home for as long as we've been together. We built a wish list and had big ideas. Brian helped us realize them. He brought us in and showed us a bunch of homes in our price range, talked about the best restaurants and activities in that part of town, pointed out features we never would have considered as renters, and really helped us focus on what was important. It really felt like we had a friend on the inside to help guide us. We quickly got started touring homes and he did a fantastic job of reading our concerns and recognizing our interests through the process. Now and then, he would drop little tid-bits pertaining to something we had mentioned in our conversations or in previous walk through's. He really listens to you. Outside of his ability to help you get right where you want to be, he has amazing networking skills. Not only with his team, but with the whole community involved in the process. Recommending lenders, restaurants and communities. Long story short, Brian has been fantastic to work with. We appreciate him, Kegan, and the rest of the Kenmore Team. read more

We first came in contact with the Kenmore Team when we saw a home for sale and they were the listing agent. I contacted them after hours and left a message letting them know that my husband and I were interested in talking a look at the home. The very next morning I received a call to schedule the viewing! The best part was that they were so flexible and worked around our time through the whole process, from viewing the home for the first time to closing and getting our keys. My husband and I were first time home buyers so everything was very foreign to us, but the Kenmore Team did such a great job at explaining everything to us and making sure we were included in every step of the way and that we understood everything. They were all a very great help, they were honest, very quick, and definitely made things a lot easier than we thought. I would recommend The Kenmore Team to all my friends and family when buying or selling a home! They really do help keep the stress at a minimum which to me, is very important when you have so much going on. We felt very spoiled by them. :) A big shout out to Holly Davis and Chris Cowgill who were there every step of the way. read more

We were trying to sell our property for about 2 years. It was a fixer upper and we just did it have the funds to make it shine. We even got caught up in a scam when we tried to sell it by owner. It was a nightmare! I kept hearing Kenmore's ad on the radio and checked out their website. This was after we've talked with multiple realtors and they all have us the vide they did not want our listing for one reason or another. I filled out their small form on their website and within a few minutes I got a text saying they would contact me the next day. I thought it was an automated text but it was the actual agents cell phone!!! They called like they promised and within a day or 2 Curtis came over with some numbers and research in hand! We got it listed that week and it sold on the 5th day!!! Kim was our closing agent and she was amazing! They both kept my family in the loop on EVERYTHING!! They helped us find reliable contractors to fix repairs needed to get the sell closed! It was an absolute stress free, hassle free experience and we will always recommend them to everyone! And we will use them always for our real estate ventures!!!! Thank you Kenmore team!!! read more

Just what the Doctor Ordered. We began our journey of selling a home following the passing of my step father. Alex Burden met with us to discuss the asking price and because of the unique nature of our townhouse and low number of comps available, brought 5 years worth of comps to review. After walking through the house he made a couple suggestions to prepare the house for showing and we decided on an asking price. Once on the market we received several offers on the house and were under contract within 3 weeks. All documents were completed electronically which is a big time saver. After we were under contract Chris Cowgill provided us with routine updates to keep us informed of inspections, appraisals, etc., and the results of those items. The place closed a week ahead of schedule and the most difficult part of the process for me was actually having to drive to the title company and spend 15 whole minutes signing the final documents. A week after closing I received a call from Alex seeing if I had any questions and if the met our expectations. Awesome experience and I would recommend the Lance Kenmore Team for any of your housing transactions. read more

I worked with Cindy Patrick as a buyer's agent and am now the proud owner of the home I absolutely fell in love with. Cindy never pressured me to select a home but in fact, she was honest about what she saw in the homes we viewed that made them undesirable in meeting my needs. I had been pre-approved before I met with her and so we knew what price range to look at and she was always ready to take me into newly listed homes. I was receiving regular emails and she would often check with me to ensure that I did see the email so I wouldn't miss out on a home that may not last long. I really liked the personal touch by her and Chris (who helps with the closing process). Cindy helped me to be positive that we would find me the right house. The home I bought we actually had our first offer rejected. When the home continued to be on the market and I told her how that was the only home I really wanted, she helped re-do the offer, and really not much had changed, and this time it was accepted. I truly felt that she was more helping a friend than just doing a job. Kenmore Team, and Cindy, will ALWAYS come highly recommended by me and my family! read more

I have never worked with a team of realtors before and let me tell you that I was SO impressed with this team of Jeremy Asmus & Chris Cowgill. Jeremy took us on the house hunting trips, selected homes that were in our interest range, locked us into the home we fell in love with and got us through the offer process. Chris is the person that touched base with us on everything else until the closing-inspections, repairs, next steps and was even present at the closing to make sure we did not have any unanswered questions at the end. This was a great concept and a phenomenal process. Even up the day we were scheduled to get the keys and move in...Jeremy went over himself to fix a mirror that had broken in the bathroom that the homeowner broke when moving as he wanted to make sure we had a great first impression of the house for our move-in. Top-notch!! They not only are great at their jobs, they are very real people and friendly and they definitely care about you as customers and people. Would highly recommend them and use them again in the future!! Thanks Jeremy & Chris!! Shane & Wendy Peper read more

My husband and I have been actively looking into the Tri-Cities housing market for many years so that we would be educated for when we would purchase our own home. We never went through any particular agent or agency when viewing homes. When we came across the home we desired, we decided to hire an agent to assist us with the purchasing process. A friend suggested we go through the Kenmore Team, and that is how we became acquainted with Cindy Patrick (buyer's agent) and Chris Cowgill (Transaction Coordinator) at the Kenmore Team. Cindy was an excellent agent. She had a very pleasant personality and responded to questions immediately via email/phone. She showed us the home multiple times and accommodated our schedule. Cindy also provided us her feedback on our renovation ideas that could lead to increased home value. Chris helped guide us through the purchasing process and kept in constant contact. She helped explain the home-buying process and answered all of our questions. Together, they were a terrific team. I would highly recommend them to others for their home buying needs. read more

I can't say enough great things about Alex and rest of the Kenmore team! Sold our home at full asking price in six days! From Alex's first survey visit, through the photo session with Heather and all the closing maneuvers with Holly, they really are a team - and a very good one! Believe the commercials you hear. The day before we got our offer, Lance talked up our home on his weekly radio show, which might have made the difference. Alex came prepared with comps that were market ready and told me exactly what we needed to do to prepare and remained patient as our transition took longer than expected; Heather took fabulous photos - most critical for getting prospects into the house; and Holly's steady hand during inspection negotiations saved me hundreds of dollars, all while my family had to be focused on leaving the area. On the Saturday evening before we flew out, Alex took my call and reassured me with one last piece of advice for prepping the vacant house. Long-distance closing went as smoothly as it could. Believe what you hear - they're that good. read more

This was my first time selling a house and talked to Alex Burden from the Kenmore team. Alex was very professional and respectful upon my initial phone conversation and in meeting in person. Alex was very honest and upfront and took his time to explain all the details involved and what to expect. He took a genuine interest in representing me as a seller and I felt very comfortable with him right away. We both agreed on a price and I had received an offer after just the 2nd day the house was listed for full asking price. Terra, the Listing Coordinator was also nice and took great photos of the house and posted them on several websites. And finally, Holly Veach did a great job as the Closing Coordinator who kept me informed every step of the way throughout our numerous phone conversations. Everyone was very knowledgable and professional throughout the entire process and I would recommend the Kenmore team to anybody in the market to buy or sell a home. I had a very positive experience and would not hesitate recommending the Kenmore team to anyone. read more

I had a wonderful experience with Kenmore when I recently purchased my first house. My real estate agent was extremely helpful and considerate. He not only showed me houses when it was convenient for me but also answered any question I had. He never once pushed me to buy a house, and told me both the pro's and the con's of the houses I was looking at. He was realistic with my budget and got me my dream home under budget. After my offer was accepted, I was given another Kenmore member to facilitate everything I needed to accomplish before closing on the house. She made what my friends and family told me was a stressful and chaotic step of the buying process, into a simple and stress free process. I was notified of the things I needed to accomplish well ahead of the deadline and was given leeway in how I wanted to accomplish the steps. My team members include: Kellen Adcock and Chris Cowgill. I couldn't have asked for a better team, and will definitely continue to refer my Kenmore team. read more

I don't think the home selling or buying process could have gone any smoother with Lance and his team. We worked with Lance, Jeremy and Kellen in all of the aspects of searching, selling, and buying. Jeremy was always available and prompt with showing us homes, we never felt rushed and always felt like he was looking out for our best interests, he was very knowledgable about quality, structure, and elements of homes vs the locations. Kellen came to our house to give us a real market value, and had it shown and sold with full asking price and closing costs paid... Before we even signed papers to list it. Lance stepped in as our selling agent and showed us everything, took care of our interests and we were able to sell and close within a time frame our equity was rolled into the down payment for the loan on our new home. We also were able to take advantage of the "homes for heros" discounts the Kenmore team is associated with... Overall this was a great and smooth experience! read more