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    Coldwell Banker Walla Walla

    1.9 (9 reviews)
    Open 8:00 am - 5:00 pm

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    Services - Coldwell Banker Walla Walla

    Property management

    Buyer's agent

    Listing agent

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    Choice Property Management

    Choice Property Management

    (6 reviews)

    The two running this show, Andrew and Cody, are rarely in the office, very hard to get an answer on…read morethe phone, and very non responsive to email. After moving out I had to contact them over a month later to get them to send me my refund of deposit despite my lease specifically stating it had to be sent to me within 30 days. When I got the deposit there were several other charges that were not in my lease that had been taken out of my refund check, one of them being a "pet check fee" of $142. When asked about this, they couldn't answer what it was but told me they'd send another check to refund it to me. They also conveniently forgot to include the $200 from the new tenant for moving out early so they could occupy the house sooner. There was also a fee of $469 to clean the carpets after I vacated. My lease stated I was to be charged at least $400 for this and would be charged for the extra if it cost more than that. Only the bedrooms were carpet in this house and I didn't believe it could cost that much so I asked for an invoice from the company. It took almost 6 months of constant calls and emails to get them to send me an invoice with the company name on it, a company that I couldn't really find any solid info on them in the area of Walla Walla, no official website or contact info, nothing. The invoice was also dated for weeks before I moved out of the house. I asked them what day the carpets were shampooed and they said they didn't know. When I vacated I turned in my keys Sunday afternoon and they were given to the new tenants Monday morning as they told me that's when the new tenants would be moving in, and I saw them moving in as early as 9:00am that day. So the carpets were never cleaned, meaning they pocketed the $400 carpet cleaning fee and an additional $69 that they tacked onto it. Not to mention the house was only lived in for a couple months, we never wore shoes in it, and the carpet was kept in immaculate condition. Let this be a warning, do not use this rental company. Take your money somewhere else that operates their business a little more morally sound than these two do. I'm sure the owners of the houses they rent would also be interested to know how much of their money they are pocketing behind their backs. 56 Costello Pl, Walla Walla, WA

    Unfortunately smaller companies are not always better at handling work loads and being hands-on. I…read morebelieve these gentlemen must have more properties than they can handle. It was nearly immediately that I regretted the move to have them manage my home. First of all, they do not have direct deposit. A very simple thing in this day and age to expect. I had issues with response to my emails and phone calls; or lack thereof. The first issue was they did not give their maintenance man the winterizing checklist that I requested in writing and my pipes froze. The final straw was that they were unable to get a renewed rental agreement signed for over two months with a tenant. They did not communicate with me prior to the renewal about a rental rate increase. An increase that I did not feel was needed in the current tenant situation. Once they verbally agreed to a rental rate increase with me, they did not collect the increase or get the renewed lease signed. They then backdated the new agreement two months after it was signed. All in all, I did not feel I was well represented as an owner. I had to call them several times about this yet was never given an explanation as to why they backdated the agreement. Very flakey and unprofessional. They lack good communication and follow through.

    Kenmore Team - Kenmore Team

    Kenmore Team

    (17 reviews)

    We started looking for homes about a year ago with Jeremy Asmus through Kenmore and appreciated him…read moreso much on our way to finding the perfect house! He was always on our side and helped make our first home buying experience as simple and stress-free as possible. He was fantastic about answering all our questions and giving us good advice. Jeremy was always available for home tours on a moments notice. He was prompt with his responses and always seemed prepared. We would recommend him to anyone!

    I recently joined the Kenmore team because I was tired of being a property manager. I brought them…read morea completely remodeled property. Everything was freshly painted inside and out. When I walked through it with them, we discussed how they would be a little move in cleaning cleaning, since everything was brand new. I expected that agreement to be honored When I got the cleaning bill, I was dismayed. I was charge for full cleaning as if it was a move in disaster. WhenI inquired they told me three cleaning staff had to mop the newly painted already mopped floor five or six times. That is a complete fabrication or they were milking the job. I had a witness with me before they cleaned and took pictures so I disputed this claim. Kenmore operations refuses to do any kind of dispute, resolution, even though we discussed the lower cleaning rate, New customers might want to check out the dispute resolution process as so far my emails are ignored by the operations manager, with no response after disputing for two months. My issue is basic principle. I do not like it when people take it advantage of me or not honoring agreements. I am keeping my eyes open as this is my first experience with Kenmore Team. I have had to work with the operations team on Appliance Repair, and we have had a modicum of success there. I am just I'm unhappy about the lack of dispute resolution and complete lack of communication regarding my concern. I guess I'm just supposed to suck it up when they thrust bills on me that I don't agree with.

    Coldwell Banker Walla Walla - realestatesvcs - Updated May 2026

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