The two running this show, Andrew and Cody, are rarely in the office, very hard to get an answer on…read morethe phone, and very non responsive to email. After moving out I had to contact them over a month later to get them to send me my refund of deposit despite my lease specifically stating it had to be sent to me within 30 days. When I got the deposit there were several other charges that were not in my lease that had been taken out of my refund check, one of them being a "pet check fee" of $142. When asked about this, they couldn't answer what it was but told me they'd send another check to refund it to me. They also conveniently forgot to include the $200 from the new tenant for moving out early so they could occupy the house sooner. There was also a fee of $469 to clean the carpets after I vacated. My lease stated I was to be charged at least $400 for this and would be charged for the extra if it cost more than that. Only the bedrooms were carpet in this house and I didn't believe it could cost that much so I asked for an invoice from the company. It took almost 6 months of constant calls and emails to get them to send me an invoice with the company name on it, a company that I couldn't really find any solid info on them in the area of Walla Walla, no official website or contact info, nothing. The invoice was also dated for weeks before I moved out of the house. I asked them what day the carpets were shampooed and they said they didn't know. When I vacated I turned in my keys Sunday afternoon and they were given to the new tenants Monday morning as they told me that's when the new tenants would be moving in, and I saw them moving in as early as 9:00am that day. So the carpets were never cleaned, meaning they pocketed the $400 carpet cleaning fee and an additional $69 that they tacked onto it. Not to mention the house was only lived in for a couple months, we never wore shoes in it, and the carpet was kept in immaculate condition. Let this be a warning, do not use this rental company. Take your money somewhere else that operates their business a little more morally sound than these two do. I'm sure the owners of the houses they rent would also be interested to know how much of their money they are pocketing behind their backs. 56 Costello Pl, Walla Walla, WA

Unfortunately smaller companies are not always better at handling work loads and being hands-on. I…read morebelieve these gentlemen must have more properties than they can handle. It was nearly immediately that I regretted the move to have them manage my home. First of all, they do not have direct deposit. A very simple thing in this day and age to expect. I had issues with response to my emails and phone calls; or lack thereof. The first issue was they did not give their maintenance man the winterizing checklist that I requested in writing and my pipes froze. The final straw was that they were unable to get a renewed rental agreement signed for over two months with a tenant. They did not communicate with me prior to the renewal about a rental rate increase. An increase that I did not feel was needed in the current tenant situation. Once they verbally agreed to a rental rate increase with me, they did not collect the increase or get the renewed lease signed. They then backdated the new agreement two months after it was signed. All in all, I did not feel I was well represented as an owner. I had to call them several times about this yet was never given an explanation as to why they backdated the agreement. Very flakey and unprofessional. They lack good communication and follow through.

Was going to leave a crummy review but it seems like everyone else already has, so I'll keep it…read moreshort. The Managment is awful, they make it impossible to rent even if you have great credit and a co-signer, not responsive, and no sense of urgency or care for clients. Highly recommend welcome home properties if you're looking for a place and a decent experience.

What can I say that hasn't been already said? They don't care about renters or the people renting…read morethe property. If you want to have your house sitting for a year or two while they deny all renters then this is a good place to waste money!

WARNING: DO NOT EXPECT TO GET YOUR DAMAGE DEPOSIT BACK If…read moreyou rent here, be prepared to lose your deposit -- and possibly get slapped with additional bogus charges on top of it. This seems to be standard practice, not an exception. The reasons given were completely illogical and unsubstantiated, clearly designed to drain more money from tenants after move-out. Unless you're willing to hire a lawyer, you'll have no recourse -- and they're counting on that.

Stay away from this property manager! I rented from them for about 10 months. I made zero (0)…read moreholes in the wall and hung nothing on the walls. When I left, they charged me $500 to repaint and repair "damaged" walls. I am certain they did not pay anyone, anything and were determined to keep my deposit. I made a BBB complaint; however, WHP chose to ignore the complaint. Do yourself a favor and stay as far away from these folks as possible!!!!

One of the WORST companies I have I have ever had the misfortune of coming across. Misleading,…read moredishonest, overall shady. They will say anything to collect that application fee. Won't tell you they DO require a certain credit score for EVERY resident and won't even let you see ANY property before paying this fee. There should be laws against this. They have the majority of properties under their control. As owners, let's stop giving them business! If you want to be viewed as honest, you must be transparent. And because I said I will be reporting g them to the BBB I am now being refused service. As a disabled veteran searching for housing how can this be legal?

Was great up until they forced me to move so they can raise the rent and then used my deposit to…read moreget new blinds for the place which were in the same condition as the day I moved in! Never doing any business again with them and will be sure to let everyone else know as well.

Christee Powell with Crown Property Management has managed our rental property in Richland for the…read morepast 16 years. She's AWESOME! She always kept us promptly advised of any situations with our tenants, helped us find really good renters, and sent our rental payments to us in a timely fashion. CPM's accounting software is easy to understand too. We own several rental properties in different states and out of all our property managers, Christee is absolutely the best. She's a gem!

0 stars. Absolutely worst rental company I've ever had to deal with. First day in New place,…read moremicrowave just didnt work. Would not turn on. Took them 2 months to replace it. Garage door breaks after 5 months. Leak under sink after living in house for 5 months and they're trying to make us pay the bill. Furnace has not worked properly for almost 3 weeks and we have gone without heat for a whole week. My kids bundled in blankets. We've tried to be patient. Communication extremely slow and they're always trying to charge tenant for their broken things in their shitty rentals. Stay away!!!

Professional, prompt, and courteous. They have extensive history with the area and surrounding…read morecities. The staff provided me with solutions to help make my property more desirable and increase my profitability.

They were great they had me on a month-to-month. I didn't have any problems they were always…read morefriendly. If you use them as for Joe

if you are looking to rent from them, don't! I am one of many that has been screwed over by them. I…read morerented from them for a year no issues at all. When I moved into the house. It was dirty and I have pictures to prove everything. When I moved out, the house was spotless, but because there was two broken blinds in the house from the kids and animals apparently that constituted them keeping my $2000 security deposit. The house is definitely not up to code, holes in the walls doors that had been kicked in from a previous tenant. Just don't rent from them they will screw you over and keep your money trying to charge you more.

They ask for a high deposit and when you move out, they find every little nit-picking thing to NOT…read morerefund your money. Very unfair and the apts are not worth what they are asking for rent. When you submit a work order, it takes them forever to get it fixed or repaired. Quality is poor. Value for what you pay vs what you rent is poor. I would NOT recommend anyone rent from this agency!!

We started looking for homes about a year ago with Jeremy Asmus through Kenmore and appreciated him…read moreso much on our way to finding the perfect house! He was always on our side and helped make our first home buying experience as simple and stress-free as possible. He was fantastic about answering all our questions and giving us good advice. Jeremy was always available for home tours on a moments notice. He was prompt with his responses and always seemed prepared. We would recommend him to anyone!

I recently joined the Kenmore team because I was tired of being a property manager. I brought them…read morea completely remodeled property. Everything was freshly painted inside and out. When I walked through it with them, we discussed how they would be a little move in cleaning cleaning, since everything was brand new. I expected that agreement to be honored When I got the cleaning bill, I was dismayed. I was charge for full cleaning as if it was a move in disaster. WhenI inquired they told me three cleaning staff had to mop the newly painted already mopped floor five or six times. That is a complete fabrication or they were milking the job. I had a witness with me before they cleaned and took pictures so I disputed this claim. Kenmore operations refuses to do any kind of dispute, resolution, even though we discussed the lower cleaning rate, New customers might want to check out the dispute resolution process as so far my emails are ignored by the operations manager, with no response after disputing for two months. My issue is basic principle. I do not like it when people take it advantage of me or not honoring agreements. I am keeping my eyes open as this is my first experience with Kenmore Team. I have had to work with the operations team on Appliance Repair, and we have had a modicum of success there. I am just I'm unhappy about the lack of dispute resolution and complete lack of communication regarding my concern. I guess I'm just supposed to suck it up when they thrust bills on me that I don't agree with.

We were ready to retire and move to Walla Walla to be close to family. Megan was a tremendous help…read moreto us. From finding a home to the final close, she walked us through it all. This was the first time we'd bought a home long distance, and we're so glad we had Megan advising us and keeping us informed. She was easy to reach, ready with answers, available to help, and really made the whole process simple and uncomplicated. We highly recommend Megan if you're looking for a great realtor.

When we decided to move from Florida to the Walla Walla area, we did not know anyone so we called a…read morecouple realtors. We decided on Megan Eaton and we are so glad we did. She gave us 5-star service! She was so knowledgeable of the areas of the city and surrounding area. She was extremely responsive to our questions and got us answers the same day. She made us feel at home even before we came here. Megan protected our interests and always made us feel like we were her only client. Do yourself a favor and call Megan for professional, stress-free, and outstanding customer service.