In June of 2025 we requested Mike to come remove owl fledglings from our chimney and also clean it…read more He charged us $1948.91 so I would suggest a firm quote before using him. $155.91 was Wa. sales tax which should not be charged in Oregon on labor. I requested a refund for the sales tax and he said his accountant and the Wa. Dept. of Revenue told him he had to collect it. I asked for his accountant contact info that he failed to give. Contacted WDepofRevenue and they gave me the statute #. I forwarded this to Mike then he admitted I was due a refund and he would get it off to me.It has been over 3 months and 3 contacts later and still no refund. Our experience with him makes us question his honesty and integrity.

We called to have him come fix our damper. We had quotes of $450 to $600. Michael came out, looked…read moreat the problem, and went right to work fixing it. Nicest guy ever. He solved our problem, and was honest enough to not rip us off. Total cost was $149. So many times, contractors rip you off. Not this guy. He was very honest. Excellent at what he does. He knew exactly what the problem was, and he fixed it.

We woke to a very cold house last week. Our furnace would not turn on and it was very cold outside…read more I called every hearing and cooling business in town. Jason Laugh was the first to respond. He arrived at our home when he said he would and replaced our thermostat in short order. He also checked out our system and discovered other minor issues needing repair. He was prompt, professional, honest and very polite to my whole family! Thanks Haigh heating for our warm house!!!

I am very pleased at how quickly they came out to help us get our air conditioning up and running…read moreagain.Friendly and thorough with the job.we appreciate having our mini split working again.I would definitely use them again and I'm going to sign up for their maintenance plan :)

I can't imagine being happier with the work done by Houk Masonry. Mark and his crew were great to…read morework with. He responds quickly, shows up when he says he will and finishes on time and on budget. The transformation was amazing. I went from having a set of steps and walkways with aged, cracked concrete to beautiful new steps, walkways and a patio made with an intricate and interesting design which enhances my home. He recently did work in the backyard and I'm equally happy with it. I highly recommend him.

We recently moved to a beautiful old craftsman in Walla Walla that was in need of a new front…read morewalkway and retaining wall. Houk Masonry did an amazing job! We really weren't sure what would look best with the house and were pretty nervous about making any big changes. Mark spent a lot of time talking with us about the different styles and materials available and helped us select something that would compliment the house. His crew were very hard working and professional and did an amazing job with all the details of such a big project. The wall and walkway turned out so well that we had people stopping in their cars to tell us how much they liked it. Mark also designed and installed a patio in our backyard which looks beautiful and makes the space much more useable. We highly recommend Mark and his team. He is a true craftsman and really goes the extra mile to make his clients happy.

Furthest from reliable, not responsive. I call daily... I don't get to talk to anyone but I know…read moreChris the im assuming office managers voicemail is continually full so he doesn't get msgs. I paid 14k for a whole house system. It was poorly designed (too small) during instal a tech fell through the ceiling... The return air in the master is not cut in... in a year I haven't needed to change the filter... sooo... it's still brand new. The unit is trash for heating in the 15-20f range.. i got an awesome $900 power bill because they didn't cut in the secondary return... as the main return plugged and tripped on high pressure.. heat strips are great. Except the one that melted.. I've called about the entire system for a year... no response besides the obligatory 1 year maint... I contacted Doua the designer installer sales guy... for a quote for just changing out the new unit to a gas unit. He quotes me 10k for just a unit... then never responds to emails.. nor does anyone else. Maybe I'm being impatient but when somone tells you that they will call back tomorrow and still hasn't for almost two weeks..(chris the office manager or sales manager)

We live in Hermiston and previously had another HVAC company doing our service and preventative…read moremaintenance. It was a nightmare of lates, no shows, no returned calls and overcharging. We then changed to Bruce and couldn't be more happy. They call and set up appointments a couple weeks in advance, the techs call when they're on the way and are totally professional in a hometown way. Brian Morris was our most recent tech and was the most informative and knowledgeable I've ever experienced! They are very fair in their pricing and don't try and "biggy size your fries". Thank you Bruce for a wonderful experience. Dean Graves Hermiston, Or

We get our HVAC serviced twice yearly. The techs are always punctual, very friendly & professional,…read morethorough, & explain everything. We highly recommend them for your HVAC needs.

Dave, Nicki and Team do an awesome job. They show up on time and take care of whatever issue…read morehappens to be going on. Always professional, Neat, timely and the value is exceptional. Highly recommend for anyone for heating, cooling, and fire places. I would trust them to do the right thing no matter what the situation is. They are great at explaining what is going on and providing options to fix it.

I was a loyal Chinook customer for about 10 years and enrolled in their Comfort 365 maintenance…read moreprogram with twice-yearly paid service visits. Unfortunately, my experience over the past couple of years has been VERY DISAPPOINTING. In December 2023, Chinook replaced a blower housing under warranty on my Goodman gas furnace. Recently, their own service manager confirmed that the WRONG size blower housing had been installed. It never fit properly, which led to vibration, noise, repeated wiring disconnections, and even periods during the winter of 2025 when our home had no heat. There was also a serious safety concern involving sparks and smoke when the blower assembly became dislodged. What is most concerning is that this issue went undetected for about two years despite multiple service visits under their Comfort 365 maintenance program, along with additional service calls involving different technicians. That represents a clear failure in workmanship and diagnostic thoroughness. I was told the supplier may have sent the wrong part, but as the installing contractor, Chinook is responsible for verifying proper fit before installation. Regardless of the source, the wrong component was installed and left in service for years. After paying around $900 for a blower motor replacement in January 2026, I reported that the furnace had become noisy again. Instead of reassessing their recent work, the technician told me the furnace was a "lemon" and quickly referred me to replace the entire system--including the outdoor heat pump, which had no issues--primarily due to its age (11 years). That raised serious concerns about accountability and the approach to resolving issues. The proposed solution for the blower housing problem was only a temporary "band-aid" fix, with no guarantee it would hold and no meaningful workmanship warranty offered, while I was told it could take months to obtain the correct part. Despite years of paying for maintenance services intended to catch and prevent problems like this, a fundamental installation issue went unrecognized until much later. This experience reinforced for me the importance of PROPER INSTALLATION, THOROUGH DIAGNOSIS, and ACCOUNTABILITY. I would not recommend their services.

Chinook will charge you a flat rate diagnostic fee if you call them to look at your AC , heater,…read moreetc. and charge super inflated flat rate for repairs. Avoid them if you can. I had them come out to look at a heat pump unit and they found a blown fuse on the low voltage side of the heat pump. In their brilliant diagnosis, they determined it needed a new fuse, and quoted around 400 dollars on top of already paying the diagnostic fee. They made no attempt to find the actual cause of the fuse blowing. If I had not cancelled the "repair" which was them swapping a 10 dollar fuse and charging $400, it just would have blown again, and they more then likely would then charge more diagnostics and more repairs. I called an actual skilled technician from Apollo, and they pinpointed the low voltage fault within an hour and had the part replaced and heat working again. Chinook will seemingly up-charge, fix the symptom and not the fault, and make no skilled attempt for actual fault diagnosis.

Used Elite before, had some issues but things happen, got it worked out eventually. Recently…read moreneeded some help with our heat pump, called to see when we might be able to get a tech. Getting the appointment set up was a trial in itself believe it or not. Appointment finally set for 9:00 am Saturday. At 10:30 I tried to call as no-one had arrived nor had anyone called to say they were running late, etc.. Left voicemail. Call again at 11:30, went to voice mai again. No one ever showed or returned a call and it is now Tuesday afternoon.

Techs (Brad and Kasey) were knowledgeable, professional responsive and friendly. Our HVAC system…read morestopped working and they were able to pinpoint the issue immediately. Brad and Kasey worked tirelessly to get our unit up and running before the extreme weather hit. There are quite a few bad reviews on here that are specific to American Home Shield (home insurance). We also have American Home Shield and ran into SEVERAL issues (dragging out approvals for extended periods of time). Elite staff went out of their way to communicate any hangups with AHS to move our claim along and get our unit replaced. We plan on continuing with Elite for service and maintenance of our new unit. Compared to the "big name" HVAC contractors in Tri-Cities, these guys are the best. Thanks again Elite!