When you call Bruce Heating and Air they tell you $99.00 to look at the problems I was ok with that…read moreand $127.50 hr. to repair the unit plus part I was ok with that. When the person came to fix the part. He told the just charge for the Thermostat was $333.00 installed and can buy that same Thermostat for $89.00 any place. they tell you one thing and charge you another price. I did call management, and he said that was a fair price, hung up.

If I could give them less than 1 star I would. I am completely disgusted with Bruce Heating and…read moreAir. Three years ago I spent almost $6000 on a new 2 Ton Lennox Heat Pump system for my rental property in Kennewick. Two weeks ago my tenant called me and said the unit doesn't cool, so I called Bruce Heating and Air to have them check on the cooling issue since they're the one that installed it. Their technicians showed up to my property and took few minutes before he found a blown fuse, then the misleading diagnosis started in less than 10 minutes. He said that my compressor is shorted to ground and a $1225 replacement is needed. He installed a new fuse, flipped the disconnect switch and unplugged the compressor so no one attempt to start the unit. I was also told that if I plug the compressor and close the disconnect to get the equipment running, the fuse will blow out immediately. This statement was also confirmed by his service manager, verbatim. I was a bit suspicious to the diagnosis from speaking to the technician by phone about the issue, so I called Jacob and Rhodes recommended to me by an extended family member for a second opinion, and what a difference did that make. Jacob and Rhodes technician came out and diagnosed the issue for free and he said the compressor is fine, it was the fuse that was blown out and that's it, turned it on and the unit still running 7 days later, no fuse was blown immediately like stated by Bruce Heating and Air tech/Service manager. OMG, I was going to be out $1225 for misleading and confusing diagnosis, I was even charged $107 for this poor diagnosis by their technician, which I will not pay. I will also fight for the $215 charge for their yearly service agreement that hasn't been utilized yet from 5 days ago. I will NEVER EVER call Bruce Heating and Air for anything and will avoid them at all costs due to their vague business practices. Here is the diagnosis from both vendors, I'm definitely staying away from Bruce Heating and Air and for sure signing a new yearly service agreement with Jacob and Rhodes. Here is Bruce Heating and Air diagnosis, Who I will NEVER USE AND DO NOT RECOMMEND. 3/18/2024 - met tenant on site. At arrival I found no AC due to grounded compressor blew out disconnect fuses. Contacted homeowner and quoted flat rate warranty compressor replacement unless extended labor coverage was purchased. At this time the compressor is unplugged. Here is Jacob and Rhodes diagnosis, WHO I HIGHLY RECOMMEND. 3/22/2024 - Second opinion. Please check compressor to see if it's shorted to ground, customer had fuse blow earlier, another company replaced fuse, left disconnect off and also left compressor plug off. Arrived on site and checked to see if compressor was shorted to ground, performed meter test and found compressor not shorted to ground. Reconnected compressor electrical plug to compressor and checked compressor windings, windings ohm out good. Dual capacitor test ok at 34.3/4.8 mfd - rated 35/5 mfd, still ok. Contactor contact points are ok. Restored power to unit and test run from room thermostat, compressor turned on and unit began cooling. Compressor amps 4.5 amps. Switched into heating mode and verified reversing valve switching. Unit is back up and running.

After calling several places and getting quotes we were finally recommended to try Express heating…read moreand cooling, they were a breeze to work with and were able to come give us a free estimate the very next day. They're estimate was significantly better than any other we had received. When we agreed to the price and work they were able to get the parts and finish the job the same day. Pedro and William are honest, hard working, and trustworthy people who are definitely worth giving your business to. We highly recommend them for any of your HVAC needs

My AC went out overnight, while we had 100 degree plus heatwave. Called AirCare, and they came out…read morethat morning, and fixed it!! Cameron was amazing, and very professional. Straight to the point, and told me what needed to be done, and finished within a hour. Great service, and pricing. Will definitely do business again with them, when I need it.

Trevor was able to quickly come out to take a look at our struggling AC. It's working great in this…read moreheat now! It was only cooling our house to 79 with lots of fans on inside as well. Now it's cooling to our set temperature of 71, and actually shutting off during the day instead of running 16 hours and not even doing much. Very affordable and he didn't try to upsell anything that wasn't necessary. Would definitely use him again over any of the large companies that want you to pay for a maintenance plan and overcharge everything.

Delta is the only company I call for my HVAC needs. Always the best price and service. They don't…read moremake commissions on up-sales like other local contractors.

Knowledgeable and experienced repair technicians. Fast response time and great customer service.read more

As temperatures continue to climb here in the Tri-Cities, you may be thinking about having your…read moreHVAC system serviced before the hottest days of summer arrive. I had such a positive experience recently that I wanted to pass along the contact information for C&R Heating & Cooling, LLC. C&R is a local family-owned business operated by two brothers, one of whom previously worked for Chinook. I had used Chinook for years because they installed the HVAC system in my home, but I became increasingly disappointed with their customer service and the thoroughness of their maintenance visits. That led me to give C&R a try. I couldn't be happier with my decision. They were knowledgeable, professional, and took the time to explain everything they were doing. They thoroughly cleaned and serviced my equipment, and it honestly looks almost brand new. More importantly, it's running more efficiently than it has in years. What really impressed me was that C&R pointed out several maintenance items that had been overlooked during Chinook's service visit just a couple of months earlier. Their attention to detail and commitment to doing the job right gave me a great deal of confidence in their work. If you're looking for an experienced HVAC company, I highly recommend giving C&R Heating & Cooling a call. It's always nice to support a local family business that takes pride in providing exceptional service.

Carlos and Rigo are very professional and knowledgeable. I had a terrible smell in my home and…read morecalled these guys to help. They quickly diagnosed the problem as having a cracked heat exchanger. They recommended replacing the furnace as repair would be around the same cost plus a new one comes with a warranty. They sent me a quote which I approved and they replaced the unit promptly. The new one they put in was more efficient than the old one and they also replaced the thermostat and fresh air damper unit. I learned so much about the process from them. They are attentive to answering your questions. The price seemed to be reasonable with what other HVAC companies are charging. They are very respectful of property and keep you informed throughout the process what they are doing. I am very impressed with their work. I will be using them for future jobs and highly recommend that you give them a try yourself!

Had a problem with my outdoor unit that I just couldn't figure out. Made a quick call and faster…read morethan ordering a pizza, they were rolling up to my driveway for the repair. After a few minutes of assessment, they explained the problem and made sure I understood. grabbed the part and moments later sweet, sweet cooling! They also looked over the system and gave a few pointers to maintain our system. price was fantastic for how quick and efficient they were! highly recommended!

Thank you, De La Cruz for your professionalism. I highly recommend them. Prompt to the request and…read moreto resolve the air conditioning problem. Nice! Thank you.

Awesome service and staff. Prompt service and response time and very reasonable in cost. Arrived…read morewhen they said they would and completed service in a timely manner. I highly recommend them for all your heating and Air needs.

We recently had a new HVAC system installed by Welch, and the entire process from start to finish…read morewas seamless and professionally handled. The team arrived on time, was well-prepared, and maintained a clean and organized work area throughout the installation. They took the time to explain the system, answered all of our questions, and ensured everything was working efficiently before wrapping up. The quality of workmanship was excellent, and we can already feel the difference in comfort and air quality throughout our home. The Ecobee Thermostat is easy to use once you get the hang of it. Highly recommend this company for their reliability, expertise, customer-focused service and PRICE. Nick's quote for the new HVAC system outshined all the others! Thank you!

These folks continue offering great service at reasonable prices. I have been trusting my heating…read moreand A/C units to them for 20+ years through their gold star program. Great people and company.