My A/C problems started in the middle of May when we had those few hot days. Right away I knew my air conditioner was not blowing cold air. I called out a different company off of a recommendation of someone else. They came out and diagnosed that we did not have any refrigerant. He offered to refill it at $140/pound to get us through the summer as a band aid. I told him that I want to know why it was leaking so how do we do that and he said I could schedule a leak detection appointment that is separate from diag cost from that day. So after $300 paid to find the problem this company told me it would be $3500 to fix it. In the meantime we had quotes from 3 other companies, all wanting to install and change more items than necessary. My gut told me to call Welch to have them go diagnose it. Called Nick and even though he was busy he talked to me about what was going on and offered solutions and said when he got to his appointment book he would get me scheduled. Without fail, Nick gave me the first appointment on Monday. When he came out he was very knowledgeable and thorough, he showed and explained everything he was doing. He opened the valves to find the system full of refrigerant, he then ran a diagnostic and found the real problem. He explained everything and what the next steps were and offered to get it fixed in just 2 days. Hank and Paul showed up first thing in the morning, they were very professional and fast. They had the new system in and running right after lunch. When it comes to large purchases it is best to get more than 1 quote and opinion, I can tell you that with the knowledge, professionalism and execution that is offered by Nick in his team you can save yourself a lot of stress and frustration just by calling out Welch Heating and Air Conditioning you can trust it will be done right! Nick will keep the legacy of Welch Heating and Air strong for many years! Thank you guys for everything! read more

I'm so glad my friends recommended Welch to us! I originally had a different company come out to look at our AC because it wasn't cooling. The first time the other company came out the guy "didn't have time to check for leaks" and the second time he came out-- 3 days later because it already wasn't cooling again, he found a big leak in the outside unit, (but wouldn't check the unit in the attic because it was after 11am). The other company said that they would get me quotes and "hopefully" they would have time next week to come replace it, but that we couldn't even turn our AC on until it gets fixed due to what he had to use to test it for leaks. When I told some friends about our AC troubles, one hopped on the phone and called Nick at Welch, (after hours on a Friday), to see if they would be able to come out sooner to replace our unit. Nick got ahold of us right away, the quote was thousands of dollars less than the other company was going to charge, and they would be willing to come out next-day (on a Saturday) to replace the AC. The guys that came to do the work were great! They got right to work and made sure that everything was working properly before they left. The first time they had us turn on the system to test, the fan wasn't coming on, but they got right to troubleshooting and got the issues resolved ASAP. They made sure that it was cooling and we were happy before they left. I'm not sure if it is typical, but they also included 1 year of preventative maintenance with our contract, (the unit had a 10-year warranty too). I highly recommend Welch and just wish I would have called them first! read more

As the hot weather descended, my air conditioner stopped blowing air. I called several well known service providers and had to leave messages. Only two called me back and the wait time and service call prices were a bit large. I saw Welch Heating and Air on the internet and I read their Yelp reviews, which looked really good. I gave them a call. The very nice person who answered the phone set up an appointment in two days. She listened to my problem and asked appropriate questions about what was happening with my AC unit. On the appointment day, Joe showed up to my home. He quickly narrowed down the issue and had the replacement part needed in his truck. He also explained what he was doing and showed me the bad part. Within 30 minutes he had installed a new one and cold air was blowing out the vents!! The price was very reasonable and Joe was very proficient and professional. Welch Heating and Air will have my business from now on and I will always recommend them to anyone who is having problems with their heating/ac unit!! Thank you Joe and all the Welch staff! read more

Welch originally installed the entire Heating and Ventilation system, a little over a year and a half ago. I have not had any problems. The new thermostat controller is neat and provides excellent heat and cooling control. Last Friday the condensate pump started making a load noise. I checked the filter, it seemed OK. I checked the condensate pump power, operation which seemed OK. I noticed the heat pump, condenser, fan and condensate pump stopped when I turned the thermostat up. The load noise stopped? I didn't understand why so I called Welsh on Monday and they came Tuesday and fixed the problem right away. The technician looked at the condensate pump checked the filter and showed me, by holding it up to the light; comparing a new filter and the clogged filter. Once he replaced the filter everything was back to normal. Their service was not only quick, but helpful The people at Welch's have always been courteous, I have been very pleased with their work. Jim C, read more

When our AC started blowing warm air, I knew it was more than a dirty filter and that I needed reliable service that would be fairly priced...and most importantly...done quickly as the house was becoming an oven. After making a few calls to the usual, well-known companies, which couldn't get me in until the following week, I decided to call Welch Heating and Air. Not only was the receptionist extremely nice and understanding, she went out of her way to expedite the appointment. Rob, the owner, promptly responded and quickly identified a defective capacitor. It was a unique part, which he didn't have in his truck, so he located one locally, picked it up and came back later that day to install it. Bingo...within minutes the cool air began to flow. I highly recommend them and would definitely call Rob again for maintenance or repair. Sometimes small business is better than the big boys. In this instance, certainly was. read more

Welch's did a great job installing our HVAC system about 6 years ago and we've used their services several times since then. Most recently our heat went out last week, on a frigid Sunday night in January. The next morning Rob was there to help within 2 hours of my call, and that was even 2 hours earlier than he had estimated! We had expected the repair to cost hundreds but turns out some wires got too hot and melted, causing a burning smell, then tripped our breakers. Rob fixed it right up, checked over absolutely everything and was kind enough to explain in detail what had happened. All we paid was for an hours worth of his time. Welch's always provides us quality sevice for insanely fair pricing and Rob is extremely courteous and prompt every time. We will continue to use their services in the future and recommend to everyone! read more

I was recommended Rob from a friend of mine I called & left a message, the day I called we Tri~Cities, were in a snow storm, as you know, receiving more inches on top of the 5 or so inches we already had, when Josh called me I told him that I live out in Burbank by Ice Harbor Drive and weather permitting it's ok if they cant make it out. Josh & Rob talked it over and decided that we needed our furnace what with our temps going way below 0*. & came out. AWESOME service & dedication to keep people in our community with heat in these treacherous weather conditions. It was as simple as a new thermostat! My family & I thank you very much for loyal & honest work. read more

We have a few commercial buildings with businesses in them. Twice last year we were in a pinch because the buildings cooling systems failed. Both times Rob and his staff responded promptly and fixed the issue. Most recently, my insured's unit failed and their house wasn't heating. Again, Josh was there promptly and diagnosed the issue. My insured called me to express his gratitude for recommending that he call Welch Heating and Air. I will never recommend another company! These guys just do everything right, they're honest and they're prompt. If you're reading my review, don't waste your time reading others, just call them You won't regret it!! read more

So I am not even on the same side of the state anymore but as a former customer of Nick's and having the knowledge of the extra mile he goes for his clients, I knew I could call him for advice when my thermostat went out on a cold weekend in Tacoma. Nick didn't have to but walked me through the steps to troubleshoot and helped me get the heat back on in no time at all. The alternative would have been waiting for my local company out here to open on Monday. That's above and beyond and why if I was still in the Tri-Cities area and needed HVAC help, I'd be calling Nick Tabor at Welch Heating and Air Conditioning. read more

I started using the HVAC services from Welch in 2018. They have always been affordable, knowledgeable and have never left without fixing the problem or advising on what is needed to fix it. They installed a brand new system for me in 2019. That system was having problems Christmas week in 2021. The owner came out at 7:30 Pm to take a look and fix it. They came back the following day to ensure that it was repaired. They did not charge me. They guarantee their work and they give the utmost quality service in addition to superior products. There is no other HVAC company better than Welch Heating and Air. read more

I gave Welch Heating and Air a call when my thermostat screen went blank and YouTube couldn't help a mechanically challenged person like me. They were able to schedule a technician to come out quickly where other local companies could only send someone on "emergency dispatch" for a crazy cost. Josh showed up to my house and promptly diagnosed the problem and helped me understand the issue so I could be sure to avoid the problem in the future. Josh made it a comfortable and professional experience. I'll definitely be using Welch for future heating and air services. read more

After calling around and getting quotes from other companies, Welch Heating & Air was the most affordable. Rob answered all my questions beforehand, ensuring this was the service I needed and was able to come by the next day. Rob & his technician explained my system to me and how to use it efficiently. They talked it over and found the issue quickly and were able to fix it right away. I would recommend them for all your heating & air needs. They have amazing service, were very professional and friendly. read more

We needed a new HVAC system recently and chose Welch Heating and Air Conditioning because we had worked with them before and had been happy with their work. Their team was professional and courteous and finished the installation within hours. When we called the following morning about a thermostat question they turned up at our door in fifteen minutes to walk us through the thermostat settings. What service! They easily get five stars and our appreciation for life. read more

Last weekend my gas furnace decided to pooter out, temp in house dropped to 55. I looked up outfits that were open on weekends. I called Welch's and got called back immediately by Josh the tech, who was able to come out within an hour of my call. He diagnosed and resolved the issue and my family was back in business. Very reasonably priced considering service on a Sunday. Much appreciated- there number is saved in my phone for the next time I need hvac help. read more

Hot Water tank replaced after it blew up Had a new hot water tank installed and serviced within 8 hours. They explained the new tank, so now we know how to make it last longer. The guys were polite and very professional. In the past they have serviced out central air and I FIGURED WHY not have them to the zhot water tank. I am so grateful for their service! Thank you guys! MS. TR in Kennewick. I WOULD LOVE A SIGN to advertise your business in my yard! read more

Beyond happy with what Welch Heating & Air Conditioning has done for me. Hands down the best heating & air business I've had the pleasure of working with. If you're looking for this service save yourself the search, THIS is the company you want to do your work. Installed AC in my shop next to immediately, got it done quick & clean, functions perfect. Never thought I could afford to get this done but Welch made it happen and kept it within my budget. A+ read more

I cannot thank Nick and his team enough! Nick and his team were friendly and professional, taking the time to listen to my needs and concerns when choosing and installing my HVAC system. Very informative and helpful in keeping me within my budget. I'm grateful to know Welch's Heating & Air will be my trusted HVAC service provider for years to come. I highly recommend this company for all HVAC needs. read more

Great customer service and technically capable staff. Open on weekends, which is really great when the heat goes out in winter. Rob was able to diagnose an intermittent issue, and make a temporary fix so that we had heat until a part came. He was professional and on time. He was flexible in scheduling the return visit to install the new part. Really pleased with all aspects of oir experience. read more

I am so glad I decided to call Welch for a 2nd opinion before going with another company. Not only was the pricing more affordable, it was better equipment/brand name than what I would have paid way more for with the other company. They were honest and kind. From calling the office to meeting the installers, I have zero complaints. If you need service, I highly recommend this company. read more