it was time to replace my HVAC system. I went with 3 local contractors to quote my system Two of them showed up and quote. Ecplise schedule and never showed u!!!!!!! No call no show! if you can't quote it how can you trust the service if you do use them? Very sad and unprofessional. . read more

Worked up a bid gave us valuable options. Worked efficiently let us know were to even finance if needed. His employees are very knowledgeable. I recommend this company to do small or big jobs and stands behind his word. read more

I signed up and paid for the service club membership. I scheduled a precision tune-up (which is part of the membership) and multiple appointments were cancelled. The company gives you a 4 hour window and you have to be home and wait for their call during a work week. I scheduled my first tune up on 9/27/24 (they cancelled the day of), second for an appointment 10/18/2024 (they cancelled the day of), third appointment scheduled and promised it would happen for 10/25/2024 (they cancelled the day of), and I called again and now I am scheduled for the fourth try to get them to come out and honor the membership for 11/22. I have been told that I would be a priority, that the notes would say "do not cancel", and they can't reduce the 4-hour time slot to work around my work schedule if they cancel again. I feel like they get your money for a service club membership and then they put you at the bottom of the list of priorities. So disappointed and will not recommend this company to my neighbors. read more

When Bruce screwed up and failed to do the job correctly, Eclipse was there. Professional, timely, and great communication

We received a post card for a water heater drain and inspection, we called and made a appointment. It was the very next day that they came. We were told on how to make the water heater last longer,so we had them put the expander on. Leroy was our tech and he was very professional and very knowledgeable about the product. When Leroy came back to the house to put on the expander Ty one of the owner's came back with Leroy. Very very happy with the service that was given. We will definitely call for service again with Eclipse heating & cooling again Thank you Richard and Kim Ingersoll read more

Eclipse Heating and Cooling came out on a Sunday and fixed our thermostat. Very nice, very professional, and very knowledgeable. I don't know what we would do without them. They have been our go to for about 20 years and the owner will work with you to help you get what you need. I highly recommend them. read more

Eclipse Heating and Cooling installed a new 95% efficiency York HVAC unit 5/14/2019 for Holly Hollenbeck, the original owner, in the home I currently own. On 5/24/2019 the home was sold to Jack and Carin Jackson. Later, in the fall, the Jackson's began having problems with the gas heat portion of the York unit in that the flame would go out and then not re-ignite. Even though the unit was less than 6 months old, Eclipse charged them $180 to "fix" the unit, which turned out was not fixed! I purchased the home in 8/28/2020 and did not use the gas furnace until November, when the furnace intermittently would not re-ignite after going out. I called Eclipse to come out and check out the unit when it completely went out in December. They sent Daniel out, their senior technician, that had 9 months experience at the time. He checked out everything, somehow got it restarted but could find nothing wrong, and charged me $145.00. December 24th it went out again and would not restart. He diagnosed a control board. York would supply the board but I had to cough up $300 for "labor". I did not believe it was the control board and hired a technician, on my own dime, with 20 years experience. He found that the flue pressure switches were bad and replaced them. I mentioned that the exhaust stack had no termination like the only other 95% efficiency furnace in the neighborhood and suggested I put a double 90 on the bare flue opening. This is what finally fixed the furnace. Eclipse had done a faulty installation, by not terminating the exhaust pipe properly, which allowed our notorious high winds, at times, to apply excess pressure to the pressure switches causing them to fail and the furnace to be shut off! I went through considerable expense, frustration, and no heat during freezing weather because of Eclipse's incompetence and negligence. They advertise no charge if they don't fix your hvac. They would not even refund my service charge let alone the expense of having to hire another experienced technician to fix my unit. Incidentally, they did not seal the seams on the air handler allowing conditioned air to escape in my garage. In my opinion, these people are incompetent, unethical and should not even be allowed to continue in business. You have been warned! read more

JOHNATHON is the saving grace for this business. He went above and beyond for us and he was always professional. My mother loved how helpful He was and answered all her questions and explained everything as well. Highly recommend them and especially Johnathon. Thank you again to this business! read more

I have had Eclipse come to Pendleton to fix one of our walk in coolers that suddenly went down. Needless to say they showed up in a timely manner got me a bid asap, and within a few days they were over here on the job. Thank you so much to Ty and his staff. You are consummate professionals. I would HIGHLY recommend this company for home or company fixes. read more

We had them install a new gas furnace, air conditioning system and had the electric water heater replaced with a gas one. The guys were all friendly and very professional. They even upgraded the regular water heater for a tankless one.. very impressed. Highly recommend. read more

I first called Eclipse back on 7/19 to fix our A/C unit which they installed in November of 2015. After several visits in which the issue was not resolved and having waited 2-3 weeks for a follow-up on the last visit (they said they were looking into ordering a larger fan for my unit) Tyler (one of their Techs) called and proceeded to argue with me about whether or not it was too warm in my house. He asked what temperature the thermostat was reporting (it was 74 in the house). I told him and he told me "well, it's like 100 outside so 30 degrees cooler is pretty good wouldn't you say?" I told him that we have the thermostat set at 70 and that it does not hold that temperature any time that it gets over 90 degrees outside. He continued to tell me that I should be happy that it's cooling to the degree that it is and that the previous owners never complained about it being too warm. I replied that the unit was installed in November of 2015, so the previous owners had not been through a summer with this unit, he replied that they didn't have any issues with the heating (completely unrelated both due to this NOT being a heating issue AND that the house has a pellet stove which is the primary source of heating for the previous owners who spent most of the winter in Arizona). He asked me what I wanted him to do about the unit and I mentioned that the previous tech mentioned finding a larger fan for the unit. He continued to argue with me about that and the temperature. I finally said that I wanted someone else to contact me that was not going to sit on the phone and argue with me about how comfortable the temperature is in my own home and ended the call. I could not believe the poor customer service I received in this last interaction. Every time I call Eclipse I am greeted with a "how can we put a smile on your face today?" Well, this is NOT how you put a smile on a customer's face. It is unacceptable that I've gone 3 weeks without follow-up on a service call where they did not fix the issue and the technician knew that the issue was not resolved. It is unacceptable to be treated like I was treated on the phone. There is NOT a smile on my face. read more

Fantastic customer service! We had our air conditioner go out soon after we bought our home. It was hot out, and everyone we called couldn't come for days. I called Eclipse and the technician arrived that day! And fixed it within 15 minutes! A part needed to be replaced. When our furnace went out, Eclipse was who we called. Once again, fantastic service! We had considered getting a heat pump to replace the 25+ year old furnace (which we discovered had been flooded when previously owned [and not disclosed]) and air conditioner, and this was the perfect time. They were professional and the Lenox system is wonderful! They are our go-to HVAC company! Can't say enough good about the entire experience! read more