I have always received excellent customer service at this location. Everyone has been very polite…read moreand helpful. I have visited in person as well as called this location to try to get general shipping/delivery information and they were extremely patient and helpful even over the phone. Being in a customer service position myself, I know there are trying times. I am very pleased with the service I have received here and would definitely recommend this location to others. Thank you for not making me feel that I am a burden or that you don't have time for the petty questions.

Jessica was just completely awesome & went way above & beyond to help me. Thank you so much!read more

They took care of my move today. Showed up on time. Clean, personable gentlemen. They had great…read morepersonalities. Extremely professional, and very good at their craft. I have moved over 20 times in my life, & these guys are (if not THE BEST), the certainly are one of the best. Well done gentlemen & thank-you!

Knick Knack Movers are amazing! For our move, we had a few destinations to pick up items and then…read morethe final destination to drop off. They were efficient and effective. I fully expected this move to take all day and well into the evening hours, but they were done by the early evening. The crew was really awesome and took great care with our things- no broken items and many of the items are antiques and extremely fragile. We will definitely use them again and again.

Ultra clean, organized, and the office staff have been professional. Glad I found this location.read more

Andrea is the best! Great Personality with awesome Customer Service Skills. Appreciate her!…read moreThe facility is clean and fresh! She takes her of anything she can that comes up immediately, just inform her.

It went great until we got to our destination. He came across as very professional. BUT, Once we…read moregot to our new home, we discovered he left a dolly under our huge wine refrigerator which cause a huge crack in the side. He also did not properly load pool table slates that were prepared ahead of time for a cross country move. He laid them down instead of standing them up cause one to completely break in half. He assured me when I hired him he had insurance and we signed a contract that did not state a timeline of damage notification. Now he says I only had 3 days to notify him when he knew the move would be over a week. All I want is the insurance information to file a claim which he is refusing to give. Get his insurance ahead of time.

I requested a move 3 weeks in advance and explained that I needed to be out that day. The place was…read moregoing to be cleaned and put up for rent the next day. I got an estimate of 6-8 hours and I sent pictures of every room. I checked in through email and phone calls prior to the move and got no response. I later got a call back from Jairo Sanchez and he reassured me he was able to do the move. I asked him to come by to verify the contents prior to ensure he could accomplish the move in 6-8 hours. He set a date and time but never showed. I got a call and he asked if I could video the contents of the house and he did this often. I sent the video and he said it should be no problem to accomplish in 8 hours. I should have canceled at this point but I was close to the move date. He called the morning of the move and said he would be late due to traffic. He was supposed to be there at 9 but showed up at 10. He didn't have enough boxes and had to get more. I repeatedly reminded him that items were left in drawers and other rooms that needed to be packed. One of his packers broke a water shut off valve on the refrigerator wall and water went all over the kitchen floor. He helped clean it up but it delayed the move while I went to buy parts to cap the line. The move took 12 hours and nothing was unpacked. They assembled a bed, dropped items, and damaged pictures on my wall because they underestimated distances. After the move we discussed billing and he knocked off 2 hours for the price. He denied receiving pictures and videos but when he pulled out his phone everything was there showing I provided what was requested. I wasn't satisfied because his lack of preparation is what extended the time along with him taking non tolls during high traffic hours. He was very immature, over confident, and took no accountability. I am very understanding of mistakes, but he is very inexperienced and is driven by money versus being prepared to meet expectations. I believe he will say whatever it takes to be hired just to make money. I found him originally on thumbtack and after I hired him his profile disappeared. Please don't hire EFA moving or him for any moves.

DO NOT, I repeat. DO NOT hire this company. Jairo is super nice, very responsive & overly…read moreconfident....oh, and 18. He took on way more than he can chew, and was given an abundant amount of info regarding my move, packing & unpacking, several consecutive days in a row. I found them on Thumbtack by entering packing & unpacking "movers." They (3 very tiny men, 2 teenagers & 1 at least 60) came with a large Uhaul & I knew immediately it was not good. Moving from a 3700 sqft home, fully furnished to almost half the size took 15 hours! Thumbtack profile said $79/hr. I am very thorough, this was a big move & had to logistically & strategically plan every detail. I sent SEVERAL pics & discussed them all because he said he would then be able to give me a good estimate, which he never did, so the night before the "move" I texted him stating how we hadn't discussed pricing because originally the "move" was going have to take place over 2 days. I told him I was able to get the entire kitchen packed, linen closest, bedroom clothes in drawers, sent more pics & he said he could do it in one day. He gave me packing supplies estimate! At then end, he tried to charge me $2,700 for 15 hours & said "moving" is separate, which by the way, they didn't unpack 1 thing. They unloaded the truck, left so much stuff on my old home, which I sold & told him the new owners were moving in the very next day. He said, moving is separate from packing & unpacking, but we spoke verbally & via text & never once mentioned any of that & asked me twice if I needed them to put my tempurpedic bed & 2 other back together, since when don't you put back together what you broke down & moved? I told him about my bed from my initial contact request on Thumbtack. I couldn't take it, spent 45 minutes arguing about the price & how he came up with that amount & I can barely put my car in the garage because of all the stuff he lied & said was miscellaneous at the old house & didn't feel the need to go back. Thankfully I had cleaners there, inconvenienced because it took them 8 hours to pack & still not get it all & I had 50 bins, bags, etc packed up already, called me & said I heard him talking & I want to send you some pics of what he said is left. When I got them I was livid! I even gave him furniture that I was taking to Goodwill & he said he would like it. My Family putting things in their car, making 2 & 3 trips, still, they took 15 hours. Yes, it rained some, so that was a factor, but this little boy then called me a liar saying he told me an estimate & said my bed was was over 300 lbs..broken down & I didn't tell him, but again, told him & showed him what I had out the gate. Only beds put together, that's it & unloaded boxes all over the place & garage with trash brought from old house to new house that he just didn't check to see what was coming or not. I had a company at new house waiting hours for them to bring the tv's to hang, it was embarrassing & I had to pay for that & Jairo had the nerve to call him a handyman because he was able to also hang ceiling fans too & they still hadn't arrived & took 2 hours to unload the tx's because they were at the very back of packed items. I told them several times can we just get the tv's off? I was so upset. I told him I am having back surgery this month & can't do too much, now I have more than ever to do. Be specific & say, along with packing & unpacking, you need to move things, break down my beds & put them back together & I must have clear estimate beforehand. He gave me an estimate for packing supplies, wrapping, a few boxes because again, I had my own bins already packed & blankets to cover some items. I am 53, move hundreds of millions of dollars a week as a Closer in commercial real estate & very thorough and NOT a liar. This was the worst move of my life & I only paid him $79/hr & supplies & truck fee, which he never once told me what that cost was in the bg8nning & just threw it out there when I said I was absolutely not paying him $2,700. DO NOT HIRE this company. They don't have they don't have the manpower, nor the expertise for a big move..if you have a small apartment, maybe so, but not if you value your time & belongings. My brother came the next day to organize the complete mess they dumped in my garage at new home & found out they didn't complete the set up of my tempurpedic. A split king & he set up one side & not the other. Took an hour to find the cords in a clothes hamper with lamps & power straps. They were pretty much useless. I still can't locate remote controls for 3 televisions they took down. A complete disaster & I wish this App would allow 0 stars.

This company is bad news and is now operating under the name of Woodlands Relocating &…read moreTransporting, LLC.. Completely Unvetted Subcontractors are packing & moving your belongings and not being tracked at all when they leave with your belongings.. They come up missing but No One Cares. NO CONSUMER PROTECTION IS IN PLACE!

This company went above and beyond to help us with our move. Honest , hardworking and determined…read morepeople.

Service, very clean. Staff is like working with a good neighbor very friendly...go out of their…read moreway to help and ensure your things are well protected.

We have had our storage unit for about a year now at the facility on Little Egypt and I have to say…read morethese are the nicest and cleanest units we have ever rented! Both Joe and Vicki have been wonderful to work with. Their facility is nice, clean and safe, and their prices are fair. You will not be disappointed!