I love this bank. it has everything we need. everyone treats you with a smile no matter how you…read morelook. Thanks for being a Great Bank.

I had money in my savings account but Advia charged me two times to transfer money from my Smart…read moreLine account. So I called them and asked them to transfer money only if I didn't have any in savings. I was told I needed a new user name and password because my husband is primary on the account. He's never used the online banking app and doesn't handle the finances/banking. It took me awhile to get used to the system but I finally did. Meanwhile I was calling customer service/phone tellers for assistance and they got upset with me and wouldn't help me. They either hung up on me, would not answer my calls or told me I had to go to the credit union branch for help. I use the online system/App to stay on top of what's in my banking because my husband is not good about giving me his debit slip charges. The tellers are nice until there's a problem and then they stop helping you. They will hang up on you, tell you "you'll have to go to a branch for help, or not answer your calls. I basically was harassed and bullied by Advia and had so many lock out attempts I was checking the usernames and passwords I was entering meticulously. I was still being locked out. I was told to check with my cell phone provider which I did. I also checked with Apple who said the problem was with the credit union. So since I didn't have access to my account I became over drawn and have been stressed out since November 24th/17 days...or 3 weeks. I am now afraid of being bullied again by Advia but all this is not right. I have been a member for 47 years.

Since Wintrust merger ebills no longer works. Called customer service, clueless about the problem,…read moresuggesting I don't know my log in for the business(even though I can log in) And customer svc will "call back" then do not call back and months later, it's still an issue. I can do recurring bill pay for a set amount, then adjust the amount but UNIMPRESSED by the merger transition, not correcting ebills, and not following through with call backs.

I love Macatawa Bank! Did you know that all their lenders are non-commission, so they look out for…read moreyou, Joe Customer, not how much they'll make on the deal. Plus, the gals in the Gaines branch are the best. They treat me like family!

This location is so friendly! Everyone is so nice and they want to take the time to make sure you…read moreget the best account for what you need!

The entire staff are friendly and fully focused on do everything they can for the PNC customer! We…read morewere on a family vacation and they helped me out in a pinch! Amanda the Manager was amazing! A d another gentlemen I forget his name was top Notch!

Our CPA was so kind and considerate and offered suggestions. It was done very quickly for us.read more

Best insurance experience! Shopped around for me and saved me money... highly recommend!read more

The worst experience with an insurance company ever - if there was a rating of no star - that would…read morebe more accurate for this particular agency! Let me say first that the agent was INITIALLY awesome with the quote, but for some odd reason there were a number of delays, and what appeared to be at some point deliberate evasion by the agent. He did not respond to repeated calls and emails regarding initiating the policy. I follow up only to find out that his brother has "decided to raise minimal insurance scores that basically prevents him from writing policies in Detroit" - a practice that has probably assisted in building their business over the years. I mean why else would an agent road trip to Detroit to meet with car salespersons for the express purpose of writing insurance policies? That stated, the agent whose last name just happens to be Trumble - did not communicate the change despite the numerous attempts to reach him. I find this very unprofessional, and the hint by the agent that this might be "racially motivated" a very serious issue that deserves to be made known to the public, and the agency that oversees and regulates the industry.

I was in a pinch and needed to get some car work done. Amber was super friendly and quick, she made…read morethe process painless. The rates you pay aren't terrible, at least you don't have to ask friends or family when you don't want to.

I brought them over $128k in business and Julia chose NOT to insure my new home. I don't know what…read moreher problem was but I went to Coleman Ins. In Hastings.

Jamie from this office referred me to Wendt & Associates, who helped me out with Medicare coverage…read moreToday. I've had the Dan Charles Insurance Agency for my vehicle insurance, since my friend Carla worked there, years ago. It's a great company that works with you to find the right insurance company with the right coverage for your specific needs. And it's at a rate that's affordable too. I recommend this agency. Thank you for the work you do. Thank you for referring me to an expert on Medicare like Jessica at Wendt & Associates in Grandville. Much appreciated.