So I looked all over for my debit card. Upturned couch cushions. Searched through jacket pockets…read more Looked in the fridge, just in case. Then I went into the branch and not only did they not charge me for a replacement card, but they printed it right there on the spot so I didn't have to wait for something to arrive in the mail. Fabulous customer service. And guess what I found the second I got home? You guessed it, the original card! Must've been stuck to the back of another card because it was in my wallet. Sigh ...

This credit union really cares about its members! This branch is full of people dedicated to…read morehelping and I would definitely go back for any lending need.

Great rates! The Kasasa checking account here appears to be…read morethe best deal in town. It's got a few hoops to jump though (high interest checking accounts always do), but it definitely looks like it offers the best benefits. Members who opt in to the Kasasa account can earn 4.25 percent on balances up to $25,000 (with 25 debit transactions per month, paperless statements, and direct deposits of $1,000+ per month), and can link a Kasasa savings account so that balances above $25,000 earn 1 percent. That's loads better than CDs these days. This particular Kalsee location is palatial (tons of private offices and a half dozen or so teller windows), with plenty of lot parking and several handicap spots right by the door.

Watch out for their high interest checking qualification hoops... you don't control when a debit…read morecard purchase is "posted" to your account and they use that to disqualify you for the month. Make a purchase on the last day of the period, but if they say it didn't "post" till the following day it's their way out of paying the monthly interest. Their customer service reps seemed short, as if they deal with this customer issue often? Disqualifying a customer over something they have no control over or influence on seems trite to me, short sited. I'm now looking at doing business elsewhere.

I started using KCCU about 6 months ago. I've noticed that the tellers are the same people almost…read moreevery time I use counter service. That's great! There isn't constant turnover as there was at my previous bank -- a regional chain. It's also not as busy so I can step up to the counter more quickly than before. Their app is a bit easier to navigate than my previous bank's app too. Only reasons for four stars at this branch (and they are minor) : 1) No safe deposit boxes. I could really use that; 2) No change counting machine. KCCU advertises that customers can turn in large amounts of change to be machine counted and exchanged one day a week for free. Turns out they only do that at the Portage branch, not this one. The Portage branch is located in a wealthier area. So what are we? Chopped liver?

It is hard to convey how fortunate and grateful my wife and I are in having found the incredible…read moreteam of people at Zhang Financial. Over my 45 years of investing, first via company managed 401K's, then by "retail" financial "advisors" of my choosing I reached out to Charles Zhang about 4 yrs. ago. After an initial call with Charles and his wife Lynn Chen-Zhang, they agreed to take us on as clients. Their team offers an outstanding balanced and complex understanding of the financial market's, strategizing of our personal goals and financial position and most of all a very empathetic, personal and introspective interaction with both my wife and myself. I swear, my wife and I turn to each other after every quarterly account review in disbelief at how incredibly fortunate we are to have their good and active counsel with our life nest egg. What a team! Thank you All! Charles Zhang has been ranked #1 in the nation on Barron's list of America's Top 100 Independent Wealth Advisors for 2024. This is the third year that he has been ranked #1; he previously received the distinction in 2023 and 2021*. He is currently the highest-ranking NAPFA-Registered Fee-Only Financial Advisor on the list.*. And has been named the #1 Financial Advisor in Michigan by Barron's for the past 13 consecutive years beginning in 2013 through 2025.* Lynn Chen-Zhang has been recognized as one of the nation's Top 100 Women Financial Advisors and #1 Female Financial Advisor in Michigan in 2014*.

After using for over 40 years a well known large advisement firm, I switched to Zhang after reading…read moretheir excellent reviews and top ratings in Forbes and Barrons. So glad I did. Besides having a set fee withdrawn quarterly, they use the Schwab platform and their well diversified investments outperform all their benchmarks. David Marshall CPA and Kyle Mack CFP, our advisors, always get back with answers to our questions in a timely manner. So happy to be a client of this firm and its wonderful advisors.

I have been working with Scott Kibler and his team for more than 20 plus years now, and I can…read morehonestly say that from day one everything has been top notch service that is always personally handled to fit my needs at the time for whatever is happening. Questions, follow-up, and customer service are beyond exceptional. Thank you, Scott, Carolyn and the rest of the team for all that you do for me every time I need assistance!!

I had to have roof siding damage in my trailer fixed the took care of it promptly I recommend them…read moreto others

I have been a customer of Greenleaf Trust for 10 years. They are talented, knowledgeable,…read moreconsiderate and totally focused on my family's needs. They have and continue to do an admirable job of handling my investments. Because of Greenleaf I no longer worry about my finances. I highly recommend them! A+

Matt is great to work with and Lori in his office is an amazing help!! Someone who has your best…read moreinterest in mind is hard to find and Matt goes above and beyond for his clients

Knowledgeable and client-focused service! I would highly recommend Matt!read more

Best insurance experience! Shopped around for me and saved me money... highly recommend!read more

The worst experience with an insurance company ever - if there was a rating of no star - that would…read morebe more accurate for this particular agency! Let me say first that the agent was INITIALLY awesome with the quote, but for some odd reason there were a number of delays, and what appeared to be at some point deliberate evasion by the agent. He did not respond to repeated calls and emails regarding initiating the policy. I follow up only to find out that his brother has "decided to raise minimal insurance scores that basically prevents him from writing policies in Detroit" - a practice that has probably assisted in building their business over the years. I mean why else would an agent road trip to Detroit to meet with car salespersons for the express purpose of writing insurance policies? That stated, the agent whose last name just happens to be Trumble - did not communicate the change despite the numerous attempts to reach him. I find this very unprofessional, and the hint by the agent that this might be "racially motivated" a very serious issue that deserves to be made known to the public, and the agency that oversees and regulates the industry.