I love this bank. it has everything we need. everyone treats you with a smile no matter how you look. Thanks for being a Great Bank.

I had money in my savings account but Advia charged me two times to transfer money from my Smart Line account. So I called them and asked them to transfer money only if I didn't have any in savings. I was told I needed a new user name and password because my husband is primary on the account. He's never used the online banking app and doesn't handle the finances/banking. It took me awhile to get used to the system but I finally did. Meanwhile I was calling customer service/phone tellers for assistance and they got upset with me and wouldn't help me. They either hung up on me, would not answer my calls or told me I had to go to the credit union branch for help. I use the online system/App to stay on top of what's in my banking because my husband is not good about giving me his debit slip charges. The tellers are nice until there's a problem and then they stop helping you. They will hang up on you, tell you "you'll have to go to a branch for help, or not answer your calls. I basically was harassed and bullied by Advia and had so many lock out attempts I was checking the usernames and passwords I was entering meticulously. I was still being locked out. I was told to check with my cell phone provider which I did. I also checked with Apple who said the problem was with the credit union. So since I didn't have access to my account I became over drawn and have been stressed out since November 24th/17 days...or 3 weeks. I am now afraid of being bullied again by Advia but all this is not right. I have been a member for 47 years. read more

Worst credit union for fees and lack of customer service. The Plainwell people are nice but Advia credit union is not customer oriented. It's not for profit but fees are outrageous. Stay away if you want good service. read more

Wonderful service and prompt transactions. Always a teller available to do it all for you with no wait.