I live in Allegan county In Michigan and it's 25 miles to the closest bank now. To talk to a…read morebanker you need an appointment which must be set up online (phone service is impossible). In August I needed a recommendation letter from them and they said that I had to go to their Grandville, MI location. I was at the Wyoming, MI location. Several months later I need to see a banker again so tried to make an appointment at the Grandville Bank of America and they directed me to Wyoming location! Wondering why the change, I finally got to talk to a person in NY. She said there were no appointment openings in Grandville. I ask ever??? I'm in the process of changing banks.

Since Wintrust merger ebills no longer works. Called customer service, clueless about the problem,…read moresuggesting I don't know my log in for the business(even though I can log in) And customer svc will "call back" then do not call back and months later, it's still an issue. I can do recurring bill pay for a set amount, then adjust the amount but UNIMPRESSED by the merger transition, not correcting ebills, and not following through with call backs.

I love Macatawa Bank! Did you know that all their lenders are non-commission, so they look out for…read moreyou, Joe Customer, not how much they'll make on the deal. Plus, the gals in the Gaines branch are the best. They treat me like family!

We have accounts with several banks and receive (or have received) other bank services (e.g.,…read moresecurity boxes, refinancing mortgages) through several more. We like this one best. And this branch, with its central location in town, is the one we prefer.

This location has a fantastic staff of tellers, and managers to serve the members…read more Very competent team proud to be a member.

Never want to have issues with your bank account but if you do, dealing with them with 5/3 Bank rep…read moreTodd Webeke in your corner will certainly help you. Todd is great with customers and takes care of all your banking needs with care and efficiency! Great hire 5/3 Bank and thank you Todd!

awful bank; in a word; they r a bad faith lender of last resort -- When notified of a fraudulent…read morepurchase was made in my name they refused to remove from my credit report and had their attorney Charles bottom feeder make threats as a remedy versus doing the right honorable thing (originated loan with no ID apparently and a forged signature) Threats was their customer service to me when I notified them ; Caveat emptor: stay clear of this place .

This is part of a small local chain of banks. Very nice local banking with a great reputation. I…read morehave been using them since I was a kid and have had no issues. The location is very nice and clean, it is a bit small than the other locations but that does not take away from the banking experience. Staff is very friendly and knowledgable, I have never had an issue working with them. If you are new to the area or looking for a local banking branch check these guys out, you won't be disappointed.