I have been with PNC for years! They have always gone out of their way to help me with anything I…read moreneeded. They make you feel important and like a family member. I love this bank!

This is a full service bank with pretty much anything you'll need in a bank. They have walk in…read moreservice available, a drive thru window, a drive up ATM, safe deposit boxes and plenty of knowledgeable staff on hand to assist and answer questions. The best part is they always are friendly so I can't help but feel glad that I chose this PNC branch as my local bank here in Holland.

The customer Service is great. They remember me & greet me by name. I enjoy talking to the tellers…read more They really do care about the customers they serve.

Hello! My English is poor. Thank you so much Julia Pierre for patiently listening to me, trying to…read moreunderstand, and helping me wholeheartedly. Uranzul

Been a member here for many, many years. I stay because they give such personal service it is…read moreamazing. They always call us by name. Ask how we are and show a genuine interest in helping us in any way they can. When I was diagnosed with cancer this past winter, they even put together a group effort of frozen casserole dishes for us to put in our freezer and use when I was to sick to do anything. Now that was special! Can't say enough good about this place.

Our family recently needed to open a trust account. We went to a local bank several times with…read moreappointments. They were never prepared, asked the same questions numerous times, never had the documents we provided several times. I finally went to Community Choice C.U. where my husband and I have had our accounts for over 30 years. I did not have an appointment, yet Darcee helped me immediately. She reviewed my documents, completed the paperwork, and opened the account. My brothers were able to stop when it was convenient for them to sign the forms. Community Choice, Darcee and Krista were wonderful. I should have gone to them in the beginning.

I really hate leaving bad reviews...but incompetence seems to flow freely here. The banker I had…read morecould not complete a single thing with out back tracking, calling for help or making a mistake. I been to the location multiples time because everyone has a bad day..maybe it was a one off..it wasn't. I urge you to not waste your time here

If your going to be a part of the credit union family then offer other credit union members the…read morebenefits we offer your members. In a long line to get money from the ATM between two cars so I can't quickly leave to find out you charge a $3.00 "convince fee". An inconvenience fee for being a member of the credit union family where members are able to typically use your ATM for services. You should be ashamed. Just take credit union off the name and call yourself a bank.

I have been a member for over ten years. Credit unions are much better than banks. 4% interest on…read morechecking ( easy requirements to meet)! They keep their home mortgages. They did not need to be bailed out. There is no reason for you to consider anyone else for your financial needs.

I'm starting to get real sour taste in my mouth dealing with banks who have sneaky accounting…read moremethods to try and trick people into having overdrafts. Of the 3 banks I've used most recently 2 of them have practiced those type of activities and it is because of this that I'm switching to a credit union to see if they are more reputable than the banks. My theory is since they say credit unions are owned by the members then hopefully they won't be out to pull dirty tricks on their member/owners. I guess time will tell if my theory holds any merit or not. If not then I'll switch all my funds back to the one ethical bank I know. My stop here yesterday was a very good experience. In the past I would have given it a 5 star rating, but I've done that on other reviews for banks and found out that the first impression isn't necessarily an accurate one. In about 6 months or so I'll update this review after I've had more time to evaluate UFCU and I suspect/hope at that time I will be able to bump this up to a 5 star review. Renee was the lady who assisted me in getting my checking account set up and was very friendly and professional. She was also willing to take the time to answer any questions I had and that was appreciated. She's a good representative for this credit union. Overall a really good first experience dealing with these folks and in about 6 months I'll update this with more meaningful information.

United Federal Credit Union is playing games to try to cheat members. For months my cardperks…read morepoints didn't accumulate, even though I'd spent a few thousand dollars using my card as credit. Called them - and of course you get someone who's either in Phillipines of India and knows nothing except how to read the script in front of them. "We are aware of this problem...yada yada yada..." After several more weeks, my points finally updated - BUT! - UFCU played another game! They fixed my cardperks so I'm required to indicate on the screen which of my accounts I want the money to go into, and then they made sure it doesn't work and I have no options for accounts! I contacted the online chat - told me they would have it fixed in 4-5 days. That came and went - still can't transfer my points into cash back. Went onto online chat again - said it would be fixed within 24 hours. That came and went - still not taken care of. Called the call center number, spoke to a guy who said he'd call and have them put the money in my account while I was on the phone - then said they couldn't do it because they don't have that option with my account either (lies). Said he called his "rep" and it was fixed. Guess what? NOT FIXED. Still couldn't transfer into my account. Called the same guy. Said it takes 24 hours "to populate" on the system (lies - my husband is an IT Exec with 30 years in IT Management - you can change your password and within 60 minutes it's changed anywhere in the world, and they change they're talking about would be immediate). Told the guy since it was fixed to transfer the money like he said he could do. Humming and hawing, he stammered, "Oh...um... we can't do that anymore...um...people would say they didn't call and then they'd get double deposits...(do these people really think I'm this stupid?). Guess what - it's now 36 hours after the imaginary "populated" moment has passed. Cardperks cash back transfer STILL set up to not go through. Hmmm... could it be they don't make money on us with overdrafts, so they are unwilling to give us this money we have coming through their own system set up when we opened the account??? This gets fixed Monday morning or we close our accounts, pull our money, and I refi our car with the new financial institution we go with. Ironically, I left 2 messages with a loan person at UFCU Friday planning to refi my husband's car through them... These stupid points that add up to less than $100 are going to cost UFCU a whole lot more than that. I don't do business with cheats and liars.

I have been a customer of UFCU for years. They have always been friendly and quick to help anytime…read moreI ask. Their online banking app is extremely user friendly. Would recommend them to everyone

Every time i have a issue with my account, the associates there always take care of me and some how…read moreremember my name ( go inside once every 6 months maybe )also the wonderful people on the phone service. Thank you all .

Since Windtrust take over it is next to imposible to do online banking!! I am ready to change…read morebanks! Been at Mac bank for as long as they been around-but no more!

Used to love macatawa but since the merge it's been nothing but issues twice now with the same…read morething ... we are on our way out to a new bank because this crap shouldn't be happening with our money!!!