Never want to have issues with your bank account but if you do, dealing with them with 5/3 Bank rep…read moreTodd Webeke in your corner will certainly help you. Todd is great with customers and takes care of all your banking needs with care and efficiency! Great hire 5/3 Bank and thank you Todd!

Once in a Blue Moon a person comes along that changes your day, your life, your world. Debra Young…read moreis just that person. Knowledgeable, efficient, and kind. If you have to do business with a big bank, go to Huntington National Bank located at 6174 28th St., S.E., Grand Rapids, MI. 49546. Ask for Miss Deb and you'll be on here writing your own wonderful review too!

As a first timer, he reassured me that no question was a dumb question!…read more Ryan Hogate, at the Dover, De location, was immediate, proficient and professional. He helped me with every question & step of the way. We closed the loan faster than the expected date which helped get us to where we wanted to be faster!

TERRIBLE EXPERIENCE - Customer service is terrible they have…read moreno one to talk to you - Very disrespectful over the phone and can not help at all. They ruined my credit and then sold my loan so I now I cant get it cleared. No help and useless. DO NOT USE this bank.

This used to be Grand Rapids Municipal Employees Credit Union, then Grand Rapids Family, and now it…read moreis a part of Michigan First Credit Union. They've been here providing great service for the Grand Rapids community for a while!

I opened my account with LMCU Nov of 2024. I have had nothing but VIP Treatment since that date! At…read morethe Alpine branch, what a wonderful group of professional women, that work there! I have interacted with the teller that won teller of the year last year & can absolutely see why she won! I have interacted with a teller that was in training & see why LMCU hired her! She has a long & prosperous career ahead of her! What a breathbof fresh air! The New Accounts Manager was quick, efficient & very welcoming,when we sat down to talk about depositing money in their bank! She was a pleasure to deal with. I had no qualms in trusting my money with LMCU! The amount of money- making programs, without lifting a finger, just blew my mind! This is a "Credit Union" after all! That was the Alpine Branch, then you go to Ravenna Branch & you probably have the sunniest, perky, yet professional, most willing to help group, of all the the Branches! I just automatically have a better day after visiting that branch! What a "Brilliant Branch" to visit & get your banking questions answered, bank problems solved, & money deposited! But then to put the "Cherry on top of the Sundea" I called LMCU & got a real person, quickly, "not being # 8 in the queue!" & spoke to the "Lovely Ms SATIN" She was so very helpful with a very big problem I'm having. She told me the truth, & now LMCU will get all my business! Too bad a credit union I've used since 1989 could not even do the little things like great Customer Service to keep a long standing customer like me! Ms Satin, I love forward to working with you for the long run! Your Professional Demeanor, Empathetic Ways, Listening Ear, Very, Very Knowledgeable about all your LMCU products & the Banking World! You were Not afraid to tell me the Truth & what were complete lies! I totally trust You, LMCU, & I My Immediate Family & Extended Family, will be doing business with LMCU for a very long time! Thank you for restoring my faith in the Banking World! Sincerely Kelly Wurm

The LMCU banking staff has been disorganized, incompetent, and unresponsive on what should have…read morebeen a simple issue to resolve. It's difficult to reach a manager because they also seem to avoid any sense of responsibility to their customers. They've got their excuses down to an art form. Avoid at all costs.

Rose is the rudest person to deal with out of GR. Do NOT open joint account for minor. They treat…read morethe accounts as one even after minor turns 18 which can create terrible transaction issues. Usually Credit unions over all have better practices NOT PREFFERRED! Do yourself a favor and open account with Discover! Way better cashback rewards with Discover and customer service is better.

I'm from out of town and was looking for a credit union with an ATM to make a cash withdrawal with…read moreno fees. After looking for two other credit unions that ended up being permanently closed, finally found Preferred. Guess by the name I should have chosen them first! The good- they were open, they had a 24 hour ATM that dispenses cash in $5 dollar increments. The so so, would have been nice if it were a drive up ATM as it was cold outside! Oh well. I need the exercise and I was able to make a non fee withdrawal.

App functionality is impressively poor. Tasks as simple as uploading a document into your portal…read morecan take an unreasonably long time. I work in tech support, so I hate to see companies who overlook the simplest app features. Online support is almost non-existent, and they'll advise you to call them on the phone, so they can passive-aggressively explain to you how to scan or take a picture of a physical piece of paper. It's 2026, ya'll. I just want an app to work without needing to dust off my fax machine. Poor customer service is just the cherry on top, and I'm excited to get all my LMCU accounts closed out soon!

Lot's of issues and not a full service bank 1) Bill pay…read moreproblems-my township received my property tax bill late, LMCU pays small business' with their credit card and I incur fees, numerous issues with them paying or not paying my consumer energy bill, one issue took 9 months to resolve 2) Can't get foreign currency at any branch 3) No Zelle

Great bank with helpful and courteous staff! We do all of our banking here and have no regrets…read more Calling or dealing with online representatives can be a bit of a drag having a large national bank, but the friendly familiar faces inside make this truly feel like a small operation. Even when I had frustrating fraud-related situations and was getting no traction at a high level, I just stopped in and spoke to someone who was able to escalated the situation and get it resolved. Kudos to the great team here that keeps me coming back.

The staff here is super friendly and helpful! It's 2018 and I'm still running around with a…read morechip-less debit card. I've been to half a dozen or so different Chase banks with this card and this is the first and only branch that was willing and able to dig into the problem and get me a new card. Very satisfied with the service here. Wish I had come here first thing when chipped cards became standard.

Since Wintrust merger ebills no longer works. Called customer service, clueless about the problem,…read moresuggesting I don't know my log in for the business(even though I can log in) And customer svc will "call back" then do not call back and months later, it's still an issue. I can do recurring bill pay for a set amount, then adjust the amount but UNIMPRESSED by the merger transition, not correcting ebills, and not following through with call backs.

I love Macatawa Bank! Did you know that all their lenders are non-commission, so they look out for…read moreyou, Joe Customer, not how much they'll make on the deal. Plus, the gals in the Gaines branch are the best. They treat me like family!

I had a fraud case going that hit my bank account. This branch helped me get my money back. They…read moreworked with the main office to file the fraud case and kept me informed on what needed to happen. It did take a week or so, but they were able to help me get all of the almost $1000 back. Very nice to work with and they were very understanding.

Pretty standard fare for a local bank. Good ease of access, service and range of services. Ideally,…read moreyou want a bank that that provides good service with friendly staff and that's what I've generally noted at this location.