We hired this outfit for a full kitchen remodel (flooring, countertops, cabinets, appliances, and demolition) in our Merion Village home. After meeting with John Hartman (business owner) and discussing our plans, it felt as if we had a great relationship and began work on the 30-day project.
The work itself went pretty well. They (the actual laborers; not John) stuck to our agreed timeline and were great with communication. After the work was completed, we started to notice several problems with the finishing; specifically bubbles in the flooring.
We did this remodel to help sell our home. After having several buyers demand the flooring be fixed, we tried REPEATEDLY to contact John and have him come remedy his work. Not only did he ignore our contact efforts, but once we finally got ahold of him, he told us "if the buyers want it, they will buy it as is.... if not, then sell to someone else"..... He then said "As the old song suggest ..I didn't promise you a rose garden".... I have saved this email if anyone is ever considering working with this company in the future.
Overall, extremely dissatisfied with the customer service and I will not be working with them again. read more