I was completely taken aback by how CCKB handled our installation--and the customer service was…read moreeven worse. If you want the short version: unless everything goes perfectly, you're risking your hard-earned money. Keep this in mind, I spent over $5,000 for a countertop and was provided something incorrect, and was mocked for thinking someone should apologize. If your installation is straightforward, you might be fine. But if anything--anything--goes wrong, be prepared. CCKB takes zero personal responsibility and will deflect blame onto anything or anyone else. Some background. ~15 years ago, I worked in the kitchen and bath industry. I'd heard some rumors about CCKB back then but never had much direct experience with their work. Fast forward--I was referred to them by a remodeling company. I hesitated, but decided to give them a shot based on the referral. Also worth noting: I've been involved in over four dozen kitchen installations and personally built eight wood countertops. I know how to template, how to handle out-of-plumb walls, and how overhangs work. I'm not a random customer. We had a single slab of honed quartzite, very specific design specs, and a setup that was 100% ready--walls, cabinets, and layout. During templating for the makeup vanity, it was even noted that I requested an extended overhang on the left side (near a doorway). The right side was bordered by a tall pantry-style cabinet, and the back edge met a wall that was out of plumb (which we all knew going in). What showed up? A completely botched countertop. The right side was cut at a ~15-degree diagonal--shorter in the back than the front--leaving a 7/8" gap where the counter should have been flush with the pantry cabinet. Think of a rectangle with three straight sides, and the fourth side hacked at an angle. To be fair, the installer did the best he could but neither him, nor the installation manager offered any recommendation on how to fix it. They originally offered to cut the finished left end, but neither my contract nor I could see how that would fix anything. The suggestion to fix this, came from me. After measuring the angle, there was only one way to fix the gap "Scribe it to the cabinet" just the way the template should have been done to begin with. So, he cut off the angled portion (with an impressively steady hand), but we lost the overhang we had designed. I told the install team I wasn't happy, and then, silence. No call from CCKB--just an invoice. When I finally called, I spoke with someone who I believe is a co-owner. She kept insisting the issue was due to the back wall being out of plumb--totally missing the fact that the actual error was on the side, not the back. The template and CAD drawings showed the measurements she said and the mistake was "the wall being out of plumb"; however, after speaking to everyone NOT associated with CCKB, the mistake was clearly the cut. I tried to explain calmly that this wasn't about the wall--it was a simple length measurement along the side. She repeated herself again, ignoring the facts. I finally told her, "I don't think you understand what I'm trying to say." That's when she laughed at me. Loudly. Mockingly. She then snapped, "Okay, what do you want?" I said calmly, "I don't think I should be charged full price." Her response? "Fine. I'll give you $200 off." I told her I appreciated the gesture, but what I really wanted was an apology and some accountability. Instead, she laughed again and said: "What do you want me to tell you? That you're right? Ok, You're right! *mockingly* I'm sorry, you win! Does that make you feel better?!" I was stunned. Her tone was completely unprofessional and condescending. I told her I just wanted acknowledgment of the issue, and an apology would have been nice. Let's be clear: the only reason this install was even usable was because I guided the installers on how to fix it. The installers had no plan. Bottom line, every company makes mistakes and I believe that's human. But how a company responds to those mistakes defines its integrity. CCKB failed that test completely.

Just had my kitchen and bath remodel completed today with Carolina Custom Kitchen & Bath. They did…read morea fabulous job from A to Z. I am very pleased with every aspect of the job from ordering through installation. I highly recommend them for your solid surface counter needs. Next, the plumbers! Dan S.

Frank's level of experience, professionalism and attention to details are near impossible to find…read more He gets the job done with a positive energy that will make you smile!!

We recently worked with Robbie to replace a GE Monogram series microwave. After sharing the…read moremeasurements and photos Robbie recommended a model and said that we need to additionally order a drawer as the new model was shorter. When the electricians came to install it they found that the new model was too deep for the space but were able to remove some wood and Sheetrock to make it work. They never took the drawer out of the box because the electrician said " I can do math and this drawer is too big to fit." Robbie refused to take the drawer back even though it was his mistake. He later said that GE refused to take it back in a sealed never opened box. Why should the customer have to pay for Robbie's mistake? I told my contractor not to ever use Kitchen and Bath Galleries again!

I am over-the-moon excited about my new Bosch French door refrigerator, but even more, I was…read moreextremely impressed with the expert crew from Kitchen and Bath of Chapel Hill. From the very start, my sales rep, Lee, was absolutely wonderful to work with, guiding me in my purchase and helping me all along the way during my selection process and advising me on getting the space ready for the delivery. The removal of the old refrigerator plus the delivery and installation went great. Michael, Chris -- all the guys -- were wonderful, but RON, the amazing Ron, went above and beyond in the installation process and took extra steps on his own that ended up saving me money or an extra call to a plumber. It's always nice when someone saves me time and money! Everyone was so professional and pleasant, plus -- and this is something that makes certain service industry people stand out from the crowd -- they arrived ON TIME. I am thrilled. Lee and Ron also helped me with my JennAir downdraft cooktop last fall. Expert advice, professionalism, promptness -- you cannot ask for more. I love these people! I will certainly return to Kitchen and Bath for my future appliance needs.

I worked with Lee Hunnings at Kitchen and Bath Gallery of Chapel Hill and he was wonderful! He…read morehelped me get the appliance I needed (a Bosch range top) quickly and painlessly. He kept me updated on the order and called to confirm delivery himself. I wish I had been introduced to K&B Galleries at the beginning of my remodel project, but now that I know about them, I will be using them or everything going forward!

Seeking a design place for several projects. Showed up for my appointment and no one could be…read morebothered to greet me or point me in the right direction. There were several associates in-house and only two other customers. The designer wasn't really interested in working with us, implied we couldn't afford the higher end cabinets, and kept mentioning specific goals that we never stated. We were never even asked a budget.

We walked into the store at 4:39 on a Friday . We were the only patrons in the store . There were 6…read moreemployees sitting around . Granted it was close to closing time but no one greeted us and not one person asked us if we needed any help . I guess they just wanted to go home . We will take our business elsewhere

After just a year and a half, my cabinets are already several damaged and many panels have a…read morestrange bubbling of the paint at the bottom. 2 Cabinet Girls admit they are so damaged that they need to be repainted already but expect me to pay for them, telling me its my fault for touching them even though much of the damage is in places that I would never have any reason to touch or interact with. I feel that something must have been done wrong in how they were painted and the company takes no responsibility.

We used 2 Cabinet Girls for cabinet painting. They are very responsive, timely, and friendly. They…read moreare extremely well-organized. The paint selections are lovely. After their work was completed, we had an issue where a small area of paint was flaking off and they have now agreed to address it, which we appreciate.

Great service. Quality work. And the price I was quoted. What more can you ask for? I would…read moredefinitely hire the Elite Design team again... and I will.

We had put off remodeling our bathroom for years anticipating a high cost and concern about coming…read moreup with the right design. Working with Elite Design and Remodeling put these concerns to rest. It was a pleasure working with Valentina as she presented her design recommendations to us and efficiently helped us choose the tile and fixtures. The cost was lower than we expected, and we are very satisfied with the quality of the workmanship. I am confident we made the right decision to go with Elite Design and Remodeling for our project!

He is so nice and has great skills I have lots more projects…read moreto give him. His pricing is excellent , on time , listens to my concepts and works them as well as inject s New great ideas I over looked.

DT Renovation did a major upgrade of my spare bathroom and I could not be more pleased with the…read moreresults. I was looking for a combination of simple, modern clean lines combined with a little drama, with a blue and grey theme. From the beginning of the project, both Dmytro and Liu gave valuable input on some of my choices to help bring the vision I had for the bathroom to life. All of the team were incredibly courteous, prompt, and hard-working with major attention to detail and a true sense of pride in their work. A special shout out to Vitaly for doing the meticulous tile work and majority of painting/plumbing. During the project, we hit some small glitches that happen with every renovation, and Dmytro and Liu worked closely with me to navigate smoothly through all aspects of the project to get the desired outcome. I love my new bathroom! On top of everything, at the end of the project, there was an unexpected plumbing problem outside of the bathroom not at all related to the project that Dmytro fixed. That level of dedication to the customer went above and beyond and was reflective of the incredible service and care that this company provides. DT renovation is the real deal, they can expertly handle all aspects of a big project, such as intricate rewiring, plumbing, painting, etc. if you want a project done right with spectacular results, I highly recommend Dmytro and his team!

We needed help with a small electrical project and Terry was referred to us by our builder....a…read morequick call and Terry responded promptly and we set up our appointment...he arrived on time and was a pleasure to work with ! We all know how hard it is for home contract work to have someone show up on time and do what they say they will do ! Terry is that guy ! Thank you !

Total Care Home Repair has become our go to handyman for whatever we need done in our house. We've…read morehad several projects that needed help and TCHR has been there to not only get them done, but help ensure they were done on time, to the highest quality and with expert attention to detail. I will continue to use TCHR for any home improvement projects that we decide to tackle.