I called Precision Door Service at 9:35 am on Memorial Day, and was on hold for approximately 20 seconds before a live operator answered. She gathered my relevant information with single questions, not repeating a single question. She gave me an appointment window and told me that Mario, a service technician, would call me on the way to my home. Mario called me 8 minutes later, and arrived at my home at 10:12 am. Mario was fully masked and kept more than 6 feet away from me at all times. Mario inspected my garage door thoroughly, commenting on the rails, the chain, the cables, the spring and the safety sensors. He asked me about the age of my existing setup and frequency of usage. He inspected my garage setup thoroughly so he could give me an INFORMED recommendation (i.e. a recommendation tailored to me, and not merely his pricing guide). He explained the different products, and their associated costs and benefits. We disused options and he gave me an EXACT fee quote. He respectfully allowed me to move my personal possessions to clear his workspace - I appreciate that he did not root around my possessions. He then proceeded with the job. He disassembled and removed our old unit (taking it with him). He installed the new unit (which of course he had several units of in his truck - they come prepared!) He was not the least bit rushed in performing the installation - I monitored his progress from inside my house. He was cautious and deliberate. I saw him surveying each step before he executed. He gathered all of the garbage and packing materials and loaded them onto his truck - even though my garbage barrels were in plain sight three feet away from him! When he was finished, he called me out and gave me a thorough inspection of his work. He commented on each of his findings while doing the job - again, these were all specific to my garage. He gave me maintenance tips. He demonstrated every feature of the unit, pausing to allow me to ask questions at each step. He programmed my remote - while it was still in the sealed plastic bag. He even transferred the light bulb from my old unit to the new unit. Payment via credit card was simple and contactless. Mario has clearly done this many times and approaches his jobs from the vantage point of the homeowner and user of the products he installs. I am thoroughly impressed. I have suffered through hundreds of contractors and vendors in the course of building and remodeling homes - they should all take note of Mario's professional approach to exemplary customer service. I will be recommending Precision Door Service to every neighbor. Thank you, Mario! read more

The owner called and was very nice about making sure I was happy with their service. I appreciated the follow up and am changing my rating to 5 stars. The technician came out same day as my garage door was not opening and closing and was prompt and courteous. My sensor was a little off and he adjusted the sensor slightly and it started working fine. That took 1 minute. He then proceeded to check and oil the bolts in my garage door which I appreciated. He was at my house between 10 to 15 minutes in total. The reason I am giving 3 stars is I assumed I would only be charged the service fee which I did know about upfront,which the agent told me included checking and oiling the bolts. However, I was charged $90 for an hour of labor, which I didn't realize until after he was finished. We have a 3 car garage and he also did not inspect or oil the little door next to the big door he worked on. If I was going to be charged for an hour of time, then I think he should have cared for the other door too. I also asked for the owner to contact me on the review they sent out after my service but I have not gotten a call after 1 week. My impression is that of this company is the technicians are courteous and knowledgable, but you will definitely be charged at least $90 repair fee just for doing anything, even if the adjusting takes a minute, and the "service charge" is just for going to your house. I wish I knew that upfront. I might still have used them but I would have known what to expect and would have asked them to service my second door as well. read more

I'm a first-time customer and I am so pleased and impressed by the service I received today from Cory Wikstrom. I woke up to a broken door this morning and he was a genius, a wizard, and my hero today! Here's the story. I had my Genie Pro installed by another outfit about 15 years ago and have been loyal to them ever since. They are really, really wonderful people, but they are not open on weekends. So, today, early on a Sunday morning, I went to my garage to find that the door opened fine but then would not close. After trying the things I knew how to do to try and fix it, I found Precision online. I had no idea there was even such a thing as 24/7 garage door repair. I think I called at about 9:15 and a very nice and professional young lady told me that someone could be out to my house from 11-1. And, she said, the technician would call me 15 minutes before his arrival. Cory did call and arrived a few minutes before 11:00. He was so cheerful and nice, and got to work right away. In about 7 minutes, he diagnosed the problem as a loose wire inside the unit, and lickity-split, he had the thing fixed and working beautifully. I couldn't believe it. I was so happy, that is all I can say. Really, really, really fantastic. He was just so GOOD at finding the problem and then easily fixing it, 1-2-3. WONDERFUL. I was also very happy with the price - it was so much lower than what I was expecting. Very soon we were both on our way, and I am a very happy customer. Thank you, Cory! read more

My garage door opener was having a hard time lifting my tilt-style wooden garage door after a night of rain (I assume the wood absorbed the humidity and made it heavier than usual). I was able to schedule an appointment quickly and they arrived on time. They charge $50 to come put to see what the problem is, but if you use them, they reduce that charge to $25. I would have expected that they would routinely wave the charge altogether if you have them to the work, but they're entitled to have any policy they want, and were upfront about the fees. The technician recommended replacing all 4 springs, which he did very quickly. A quick spray of WD-40 and the garage is working as good as new. I was a little taken aback by the price though, but am not dinging the company for that. He was up front about it and I said, "yes," so that's on me. But $783 (incl. tax) for 4 springs that took 20 mins. to hang is pricey. And paying someone $50 each to get estimates is going to run up your bill in a hurry anyway, so they kind of have you in a tough spot. On last thing, the springs are only warranted for a year, and the labor only 3 months. That was a little surprising too. For such a high price, I'd like to have the piece of mind that it won't break again any time soon. Happy with the service and outcome though, nothing bad about doing business with this company at all. I'll probably do a little more comparison shopping with the time comes to replace my garage door though. read more

Amario just fixed our garage door!! I am so thankful this was such an easy process. It actually looks better than before I broke the door. I called just a few days ago to ask how I can get a quote and what the heck do I do?? I wasn't sure where to start to be honest. They answered the phone immediately, set up an apt and explained everything and listened to my problem. I bent the garage door, top panel was torn and I ripped the screws out as well as the motor arm out of the door. I left a wagon under it and the sensors didn't detect it. Big oops!! I thought it would be at least $1,000- it wasn't. The price was so fair- thank you for that. I ended up needing to reschedule the initial Monday appointment and sent an email bc I wanted them to know ASAP but planned to call as I wasn't sure they would read the email. They did!! They responded and rescheduled right then. Amario came with gloves and a mask took time to look at listen to what I did to break the door. He then explained the issues and how he thought it should be fixed. He was able to fix it right then. In 20 or 30 mins and in 91 degree weather Amario had the door fixed and made our door stronger and more durable for future use. He reinforced the existing hardware and made it all blend in. I was afraid it would look like a giant metal bandaid but it just looks better and safer than it did before I broke it. read more

I had my garage door serviced by Paul Brinkman of Precision Garage Doors. I spent over two decades in the corporate world as a sales and marketing executive for two Fortune 500 retail companies as well as a retail start up company. I also held two high level political positions and recently retired from Law Enforcement as a Deputy Sheriff. I believe I can do a good job of judging people's characters, motives and evaluating a company's customer service. Paul Brinkman gave me an excellent first impression. He was professional, precise and did a very good job of communicating my options to complete the repair. He was not pushy which was important to me. He explained my options in easily understandable terms and answered all of my questions. Paul came across as being honest and sincere. Paul's engineering skills and people skills proved to be a good fit for his career. In regards to Precision Garage Doors, I noted the following: The person I spoke with on the phone to schedule the job was professional and courteous. She immediately made me feel confident in choosing Precision. Along with a user friendly and well written website to a clean service truck showed that Precision takes pride in their work. I would highly recommend Precision Garage Door to my friends and would hope they get lucky and get Paul as their service person. read more

Excellent service!! One evening we found our garage door would not close or open when we pushed the control. We called several 24-hour garage door repair companies but only one answered, Precision Door. Being it was close to midnight and we were able to secure the door for the night ourselves, we were happy when the operator scheduled us an appointment between 8 am -12 pm. Around 8 in the morning, our installer Mario M., let us know he was 30 min. away and arrived promptly at the time he stated. He checked our system setup and identified what the problem was (the teeth in the carriage were worn out so it couldn't catch on to the screw to lift or lower the door). He recommended what we could do in order to get the door operational again as well as providing us with maintenance tips and several estimates for future work. In the end, we settled on replacing the old screwdrive garage door opener with a wifi-enabled belt controlled one. Surprisingly, Mario had the opener and all the parts on his truck. He estimated it would take him 1.5 hrs. to install and he delivered. The new opener install looks good and the system we choose was lot quieter than we expected. Overall, the quality of service was exceptional and I would recommend Precision Door Service for garage door servicing. read more

Would like to thank technician Jerry Parker. He is a shining star at Precision Door. The previous technician did mentioned the lift master could not be replace and I would have to wait 5-7 days to replace the mother board on a new garage door which was just installed back in December 2018. I placed another call and spoke with Tina and she mentioned not to worry she would send over Jerry Parker to take care of everything. He came out to my home did an awesome job, he replaced the broken lift master and took time to explain to me how my new lift master works, and how to maintain this device. He was very courteous, professional and I can see that he takes pride in his work. . The previous technician was adamant that this unit could not be replaced. I have tenants moving into this home in the next few days, and did not want to have them moving into a home with a broken garage door. I am grateful to Jerry for his 5 Star Service, He is truly a shining star for Precision. Would also, like to thank Tina, she was so helpful, she could hear the stress in my voice and was able to get the problem resolved in a timely manner. Tina and Jerry, Thank you !! you both are a great asset to Precision Doors, will always be grateful for your kind support in a difficult time. read more

Six years ago, we remodeled our house and iage stalled a beautiful opaque glass and steel frame garage door. Unfortunately, the overhead coil door springs installed have snapped twice, once again last week, leaving our two cars captive in the garage. I contacted Precision Door Service because of their excellent Yelp rating. Fortunately, Precision sent Mike R. to my home to investigate and eventually solve the ongoing problem. Mike weighed the door, with company's the newly purchased industrial scales, and discovered that the two original springs were way too small to carry the 500lb weight of the door. Then, Mike made several calculations and measurements of the door to ensure that the replacement springs would be adequate to lift the heavy weight, While keeping us informed of the status of the repair, Mike learned that not two, but four heavy-duty overhead coil springs were needed to correctly operate the door. Mike also suggested a few operating enhancements and replaced screws that had been sheered because of the inadequate coil springs. We can honestly recommend Precision Door Service and especially Mike R. to repair, and in our situation, solve an under-engineered, ongoing garage door operational problem. read more

I recently had the pleasure of working with Philip from Precision Garage Door Repair, and I have nothing but positive things to say about his service. Our garage door was in desperate need of repair, and Philip was quick to respond to our request for assistance. From the moment he arrived, Philip was friendly, professional, and incredibly knowledgeable. He took the time to thoroughly assess the issue with our garage door and explained what needed to be done in a way that was easy for us to understand. He provided us with a clear and detailed estimate of the work required and patiently answered all of our questions. Once we agreed to the repairs, Philip got to work right away and worked quickly and efficiently to fix the issue. He was incredibly skilled and knew exactly what he was doing every step of the way. He made sure to keep us informed of his progress and explained everything he was doing along the way. Overall, I would highly recommend Philip and Precision Garage Door Repair to anyone in need of garage door repair services. Philip's professionalism, expertise, and attention to detail were truly exceptional, and I am very pleased with the results of his work. Thank you, Philip, for your excellent service! read more

I was contacted on the morning that I wanted to have the repair done after e-mailing the company the day before. The customer service person said that the repair man will arrive within a 3 hour window to fix the broken springs and call me 30 minutes before coming. Sure enough the service repair man called and arrived. Gabriel arrived and introduced himself. He was nice and friendly and listened to what the problem was. He quoted me a couple of prices and broke down what each price entailed. After choosing my option, he proceeded with the repair and found some problems which he pointed out to me and I agreed that that would be the proper course of action. The repairs took less than an hour. New spring and bearings installed, screws tightened and other maintenance issues taken care of for proper operation. Gabriel informed me of the warranty and also of new law for garage openers. He also informed me that the spring be good for 12 years. So the spring is rated for a high number of turns compared to what the previous installer had put into ours. Gabriel cleaned everything up before he left. Overall, I was happy with the service and with Gabriel who seems proud of his work and is a good representative of the company. read more

Garage door spring broke with a loud BANG, and with that I knew I have a problem. A friend recommended Precision Door. So Precision I called and got an appointment within 2 hours. I was over the moon, happy to get same day service. Cory W. called 30 minutes before he showed up and he sounded very friendly over the phone so it's not surprising to see him in person very friendly and smiling. He had me push on my remote while he lift the door up to open. He took one look at the spring and yep, he just smile and recommended several types of springs for me to choose. Since he didn't have the one I wanted, he gave me a free upgrade to a better quality spring with 5 years warranty without extra charge and since I also needed to changes this roller flat pieces thing located by the cable wire, he gave me a very good discount. He went to work right away, very efficient and professional about it. Cory W. even fixed the squeaky sound and he also switches the light sensor for no extra charges... He was awesome.. He went above and beyond his duty to make me one happy customer and will definitely call Precision again for future problem. I would be happy to recommend Cory W. and Precision Door to families and friends. read more

Our garage door had not been operating, and we needed someone trained to work with our new Liftmaster to resolve the issue. Paul Brinkmann was the service representative that came to our home. He was careful to notice a number of things that could be causing our garage door to operate poorly. He explored a number of different issues and focused on resetting our remote controls and found that one was faulty and provided a new one. He also adjusted the system's "eye sensors". We also found out that interference might be coming from systems in the neighborhood and that these might be causing the garage door to pick up other signals. Paul gave us other ideas to explore and we learned a lot about the complexity of garage door systems and how sensitive they are. Paul was patient and a good listener and teacher. Paul was honest about not knowing if the issue was completely resolved but did give us more information to explore should the garage door malfunction again. At this time, it appears to be operating smoothly. Most importantly, Paul was respectful and made an effort to take time to answer all of our questions. We would say that he deserves 5 stars. read more

We had an issue in which our garage door wouldn't close part of the way and then reopen. For years we lived with the issue, constantly pushing the button until it closed. Precision sent us Dale Young. As a stay at home dad I had my hands full with my one year-old but Dale was very understanding and did his own thing. He Informed me that some of the parts on my door were unable to carry the weight after so many years of use. He gave me three options for fixing the door. The first option required changing one part. The second option was to change multiple parts. The third option was a complete overhaul. Dale was very understanding about our budget limitations and was diligent about finding the root of the problem to avoid a costly repair. We decided to do a complete overhaul for the sake of the door's longevity. Dale found every kink in the door and replaced every piece. He installed a new door opener after realizing ours was completely fried. He was meticulous and quick, getting the job done in a couple of hours. A few days later Dale called just to check on us to see how the door was doing. Now it runs much better than it ever did. Thanks Dale. read more

A steel angle bracket in our circa 1960 manual garage door opener snapped in two. We were worried that no parts would be available and nobody would know how to fix it, forcing us to replace the system. We found Precision Door online, with favorable reviews. We called on a Sunday, and reached a real person, who was able to immediately schedule a visit for the next day. The repair technician (James) was very nice, very familiar with these old opening systems, and very technically skilled (decades of construction work plus years of garage repairs). He indicated that he could weld the broken part to be as good as new or better. He removed the spring assembly, took it to his shop, fixed the broken bracket and also spot-welded another potentially weak point, and re-installed two days later. He also installed simple cable safety devices in each spring to prevent dangerous flying spring parts in the event of breakage, adjusted the other garage door for better balance, and re-aligned a mounting bracket to fix an old door-frame rub. All-in-all, we were extremely pleased with the service from Precision and from James specifically. read more

We hired precision to come out and look at our garage door which had numerous issues and was no longer rolling up or down, which is no fun. I was able to get a same day appointment and was surprised at how pleasant and easy the scheduling was on such short notice. Alex was sent out within a matter of a couple of hours, and immediately went to work to see what was going on. Not only was Alex incredibly kind and extremely informative on what he was seeing, his quality of work is amazing. No one plans for their garage door to break down during the holidays, but If they do, this is the place to call! (ask for Alex!) While it was an unexpected, it was so much more than we originally thought was. Each time he'd fix one thing, another issue would present itself, but Alex once again made sure we knew what was happening and walked us through each step ensuring we were comfortable and happy along the way. I cannot express how pleased we are with the work! Even when it was brand new, it wasn't as smooth and quiet as it is now. All thanks to Alex and his dedication to quality work and happy customers!! read more

Precision Door Service was awesome at replacing my old garage doors...from start to finish! The fantastic customer service started with Mike the sales guy. I showed him pictures I had collected and he found the exact door. He really knew his stuff and explained in full detail my options with the current configuration of the existing doors. Tina, the office expediter was next. She was so pleasant and helpful. I wanted particular design details in the doors I had chosen and when I expressed my wishes she went well out of her way to verify and communicate to the door builder the specifics so I could get exactly what I wanted. I told her "maybe I'm being too picky" She replied "NO way. I want you to be happy when these doors arrive!" It was wonderful to work with such customer care and service! Last but not least Moses came to install. He arrived on time, was efficient, detailed orientated, cleaned up after the install, and was very personable. He also took the old garage doors away...YAY!!! I am a super happy customer and would highly recommend Precision Door Service for garage door replacement. read more

One of the springs on our ancient garage door broke yesterday (noted last night), so we called Precision Overhead Garage Door Service to replace both springs (as the other one is also over 25 years old). James came to day, and provided SUPERB service! Entirely professional and courteous/friendly, with no "up-selling". He replaced both springs, reattached the door, and even upgraded our sensors with sensors he had replaced at another house (which despite being used, were newer than ours), and when the door did not work he swapped out the switch to see if that was the culprit before simply "rebooting" the motor by unplugging and plugging. The end result is a perfectly functional door, fully lubricated, with somewhat upgraded components (and brand new springs) all for the cost of just the new springs! James is a gem, and Precision is definitely our "go to" company for any future garage door needs. It's always a real pleasure to experience excellent customer service in Silicon Valley in 2018, as it's getting to be hard to find, so kudos to James and Precision Overhead Garage Door Repair! read more

I recently contacted Precision Door about installing a garage door at my home in San Mateo. The following day a field representative- Mike Munoz - came to my house. Mike was awesome; he was both personable and professional, and came totally prepared with brochures, samples, etc. so I could see exactly what my options were in terms of colors and materials. Mike also took the time to measure my existing garage door, as well as the opening, and in particular the overhead clearance (the ceiling is low), to make sure a standard door would actually fit, and there wouldn't be any 'surprises' when the installation team came out to do their work. I really appreciated him taking the time to do so, rather than just hurry through and let the next team deal with any potential issues. Once I decided on the type of door - insulated steel - and color Mike went through in great detail all of the costs associated with the installation, as well as the schedule. While the door has yet to be installed my experience so far with Precision Doors, and specifically Mike, has been truly outstanding! read more