I returned three items of clothing the same day I purchased them after trying them on at home,…read more(they had no dressing room), but after leaving the store and a second look at the refund amount I realized it was short a few dollars. I returned and brought it up to the girl at the front desk who sold the items. After staring at her computer for a good 15 minutes, she told me "I didn't return your tax because tax is not refunded on returned merchandise." When I asked her if she honestly thought customers still pay taxes on items they have returned, she looked frazzled and spent another 10-15 minutes on her computer trying to come up with an answer. When she realized I wasn't going to just walk away and let her keep the tax amount, she said "Ok, I'll refund your tax" as if she's doing me a huge favor and making an exception. But even then she gave no receipt for the returns. When I asked for a receipt, she told me: "We don't give receipts on returned items. They're given only for sold items." I asked if she had a pen and paper. She said yes, and just stared at me. So I said, Can you write on a piece of paper that I returned these items and am due a refund? By this time, visibly fed up with her customer asking for something I should have received without asking, she writes on a Post-It note pad "Items returned 8/22." After my experience, I was surprised to see the additional tax actually refunded on my credit card. I was honestly expecting a few more back & forth discussions that led nowhere. What should have been a simple return became an unnecessarily aggravating experience with someone who clearly needs training and basic common sense, like merchant can't keep the tax charged on returned items, or that a customer needs to be provided proof of return. Just goes to show your employees can cost you much more than you realize. They lost my business for good. I'm new in the area and was looking for a new hairdresser but given my experience, there is zero chance I'll ever step foot in this place again.

Always a joy to have my cut and style with Evelyn!! Such a ray of sunshine!! Great knowledge of…read morehair products, too!

Let's just say... Salon Bugatti understood the assignment. ‍ Walked in needing a refresh and walked…read moreout looking like I have my life together. Huge shoutout to Alexus--she didn't just listen, she executed. The cut? Sharp. The service? Flawless. The vibe is upscale without the attitude, and the attention to detail is chef's kiss. If your hair isn't hitting like this, I highly suggest you fix that--starting with Alexus. Before with Medium length hair After short haircut love!

I've been coming to Kris for years for my haircut. He is the best of the best! I came to see…read moreMadison today for my highlights. Oh my gosh she is, darling! She is a lived in blonde expert and I am so impressed. I will definitely be seeing both of them from now on.

I've been going to shag salon for a couple years now! I've been using Alex for my sew in…read moreextensions. We accomplished a really complex color style with blond on top and red underneath. Price is more than fair! I shop around.

I am so pleased with the service and results for my hair. Ashlee was wonderful! She did foil as…read morewell as an all over color and a perfect cut. Will be going again!

This is a great option if you don't like to color your own hair. The shampoo is the best part of…read morecourse! I gave 4 out of 5 because the blow out I had was just a blow dry not a true blow out. No heat styling tools were used at all just a roller brush which I could do myself at the drying station. To make the blow out worth the money some skill should be added to it like styling tools like irons and straighteners. There is a dry bar down the street that does blow outs with tools for $58. Stay competitive!

The first time I came it was a Yelp event promo for service. It was so long ago, I barely remember…read morethe experience since all I got at that time was gloss service. Years later, I come back and I wanted to try a root service from this business because pretty much that's all they do is coloring service. It was easy to book online. It was easy to change your appointment without getting charged. I think the only time you get charged is if you cancel your appointment. So let me remind you that when I walked in I didn't know what to expect. I thought I was getting a relaxing experience. Instead, it was more work than I intended it to be. The woman who did my hair wasn't sure of the shade. I told her I wanted the shade to blend in with the rest of my hair. She did a great job. She was very hospitable however, she didn't explain to me how the process worked. She wasn't very friendly. Tip: if you're getting roots done you can ask for the extended time which is 45 min or the standard time. No one explained to me the process. A different the girl washed my hair. She did a great job. When my hair was washed, she asked me if I wanted a brush or a comb. I wasn't expecting to be asked that question. She proceeded to walk me to this bar where there were a blow dryer and hair products. She pretty much left me there. I'm pretty speechless at this point because obviously from everything that's going on I can figure out myself that it's DO YOUR OWN HAIR. If you want to invest in a blow dryer, the Dyson works faster and the business should invest in providing microfiber hair towels. Their hair dryer took forever to dry my hair. .I walked out there with partially wet hair. I wasn't going to stay in the entire time to blow dry my hair and do my hair right where everyone is sitting. In fact, I just wanted to get out of there. I wanted to take a look at my hair to see the roots were recovered and that was pretty much it. What I failed to check is the color was left on my hairline from the hair wash. Smh.. The woman who colored my roots didn't check to see if the roots turned out ok. She wasn't the one who checked me out either. She went on to the next person without even acknowledging a thank you for coming in or hope you like your hair. Despite her lack of customer service, I still left her gratuity. Unfortunately, I'll never return to this location. No customer service. Disappointed. Feedback: If you're looking for new customers or new members for that matter, you might want to reiterate the process of how your business works because as I was sitting there, I was interested in being a member. It was a great price, but after this experience, I don't think I'm going to return. I can go to another for salon for the same price who blow dry + style for the same price. Madison Reed charges extra for everything here.

Falon is my new stylist! She gave me a conditioning treatment and really took the time to…read moreunderstand what I want to achieve with my look. After getting a bad cut months ago, I had yet to find a stylist to overcome the damage that had been done on my hair in the back. In one cut she made my issue almost non-existent. She also trimmed my bangs so I had the parted bangs I had been wanting. The salon as a whole is upbeat and fun. I enjoyed the interaction with other people in the salon which typically does not happen. Definitely a 5 star salon!

Everything you'd want in a salon experience! I connected with these gals right away! If you want a…read morehairdresser who can also be your friend this is the place for you and if you're a curly girl like me it's your dream come true. Reasonably priced Brazilian blowout from Aveda trained cosmetologists. I watched as customers called to chat or walked by, each one waving and stopping in to say hello. So glad to have found this place and have it be so close to my house. Parking is kind of a B though so be prepared for that! Worth it though. Won't go anywhere else for my straightening treatment!

Anna Bei is amazing! I showed her a couple of pictures of styles I was considering, and she gave me…read morea great cut and style. I highly recommend The Woodlands Hair Elite!

First of all, I love this salon, it is my forever salon now. Been going here for a yr now, have…read moregotten my hair done twice and my daughter's too. Full cut and color both times. I have left a review on their Google sight which went into more detail w/ pics, so I suggest looking at those reviews too, and they have a higher star rating at 4.7. I absolutely love this salon, the atmosphere and every single stylist, manager and receptionist there! They are all so friendly, warm and inviting!! My personal stylist is Kamryn, she is amazing, I can't get over the miracle she pulled off w/ my hair. I have dark black brown hair, I've tried for yrs to get it to blonde of course as most places would say you would need a few sessions to get it to what I wanted. Kamryn was so patient and attentive, she actually got my hair to exactly what I wanted the first time I went in. They were even closing and she was supposed to be getting off but stayed to make sure my hair got to the color I wanted and did my cut too! Now that is dedication and extremely highly rated customer service. Now yes it did take about 2.5 to 3.5 hrs, which was understandable in my opinion, and I knew it would take a while. She could have very well been like 'ok this is as far as I can take it today, so you'll have to come back' (which i was worried about but prepared for that happening, if it had to), but she didn't do that! No she took the extra time and care to do her best (which was phenomenal) to make sure I got what I was hoping for and left happy and I sure did! That was when I decided I wouldn't go anywhere else ever lol! Anywho, I noticed there weren't a whole lot of reviews from '26 so I wanted to put this out there since I really believe in this salon and the people that work there. I am extremely appreciative of this salon and of course my stylist, who I simply adore, and highly recommend, lovely to visit with and really seems to care about her clients, such a sweetheart. I am actually going to schedule an appointment with her in the next couple wks so I will update my review w/ new pics at that time. I should mention I am extremely picky about getting my hair done, simply becuz in the past 99% of the time my hair never turned out how I wanted, hoped or asked for. In fact there has only been ONE time in about a 30 yr span where I loved my hair cut, and was decently happy with my hair color. UNTIL I happened upon the woodlands hair elite, which they really are Elite. I haven't had the pleasure of meeting the owner, but she sounds like a wonderful lady. I truly appreciate her staff and the salon as a whole and everything they offer and what she's built. I personally feel, and probably becuz I have been extremely satisfied, that the price points are right on with most other salons, and I don't mind paying for great work. The products they sell are spot on with anywhere else you could get them, at least what I've noticed. They are very up front with the cancelation policies and if you do not cancel in the alloted time that you will be charged, which I think is fair, especially for what you may be asking for, like in my case it's never just something simple so they have to block off that time and potentially lose out on a job for that day if you cancel without the right amount of time, so to me that's fair and makes sense. They are clear with that when booking the appt. They also check with you multiple times for your appt giving you ample time to confirm or cancel properly. I'm sure that if it was an actual emergency and you could maybe prove that it was, I'm sure they would work with you if you are calm, kind and understanding that they are doing their job and they are losing out on potential income for that period if you don't show up or don't cancel in the time frame. But thats just me, I love them and the place to much so I personally wouldn't mind the fee if I didn't cancel properly, or show up. Anywho, bottom line is they are all awesome, the salon is beautiful, a ton of services (one day I'm going to get extensions done with the lady that does them, she is also so sweet and fun!), wide variety of free beverages and snacks, and sell great products. I love the receptionist, she is such a sweetheart too, she's always so nice to me and well like I keep saying everyone up there is awesome, you can just tell, it's a really good vibe! Ok, I think yal get they idea! ;) highly highly recommended!

I have longer hair than most middle aged men. It was really long and completely out of control and…read moreI had a hard time getting stylists to listen and help solve my problem. Found Kristi here on Yelp! Sent photos, got an appointment and she really did a good job. I have to admit that it's a little shorter than I really wanted, but it's a great cut, looks good and she will definitely get to cut it again.

I went to Kristi for quite a number of years. She was a very good hairstylist that for about the…read morelast year she was always pleasant. I don't know if it was something about me she didn't like it. She began getting very curt and on my last appointment, she actually yelled at me Over nothing. I guess I asked too many questions or some thing. In any case, I shouldn't have paid her but I did and I left, and I never went back. That's no way to treat your customers. If you really don't like somebody just tell them that it's not working out and they need to go somewhere else but saying things to and humiliate somebody and chastise them in front of other clients is not a responsible way to run a business

I booked a blow out with Cassidy and she did amazing. The blowout came with a wash, then a style…read more It took exactly an hour to get my hair done and I was extremely happy with the way my hair turned out. The salon itself the bright and inviting. There are also complimentary drinks and validating parking for the garage nearby.

Bella is a fantastic stylist who carefully listens to her clients and expertly delivers beautiful…read morework! You can trust her completely with your hair care. So grateful to have her styling my hair!

My daughter, Sister in law and I came in for blowouts. The gals working did an excellent job taking…read morecare of us. I had Stephanie and will definitely be coming back to her. My daughter, 7, had a special event and the staff did a great job of making her feel beautiful. Her hair is thinner and straight, but they were able to give her volume and curls. The team was on time and did a great job! Will come back again.

Very disappointing experience, especially after a great visit two years ago. My hairstyling felt…read morerushed and unfinished. The final result was sloppy and definitely not what I expected for a special occasion. There was also a long delay before makeup. When I asked the front desk for an update, she was unhelpful and acted as though she didn't realize how long I had already been waiting. The makeup artist was kind and professional and genuinely tried her best, but overall I expected much better service, care, and coordination.

Everything was spot on! They are the best! Brian was A1 in coloring and Robbie was amazing…read more Both of them made my day which will last for months and put a smile on my face!! Thank you.

Best Solon I have ever been to!! My first time ever putting color on my hair and it couldn't have…read morebeen better!