This is the second time I have used closet factory for my closet projects and I could not be more…read morepleased. My designer Kasia was patient, a great listener and took the time to create a beautiful master walk-in closet. My installer Eugene, was prompt, and very professional on installation day. I would recommend them to any of my family or friends. Thank-you Kasia and Eugene for making my experience positive!

My experience with Closet Factory has been nothing short of a nightmare. My initial designer,…read moreMelissa, disappeared without warning or explanation. The newly assigned designer, Zena, has been nearly impossible to reach -- she routinely ignores calls and voicemails, leaving me chasing information that should have been communicated from the start. When I finally did hear back, I was met with conflicting stories, misinformation, and zero accountability regarding payments, design options, and follow-ups. To make matters worse, I was never informed that a portion of my payment hadn't been received -- something any competent company would have addressed immediately. Instead, I only found out the day of installation, while I was working. This level of negligence and disorganization is completely unacceptable. There is a total lack of communication within the team, no consistency, and no follow-through. Every step has been marked by confusion, frustration, and empty promises. It's clear this company has no respect for its clients, their time, or their homes. If you're considering Closet Factory -- don't. I gave them several opportunities to make things right, and only after I personally intervened were a few issues finally addressed. Even then, the overall experience was deeply disappointing. Whether due to poor management or internal issues, I will not consider Closet Factory again. Very poor customer service and extremely poor communication. Attached photos show how they have left the project thus far, including unleveled and uneven cabinet installation. I hope they can make things right.

I have learned Closet Works is now part of The Container Store, they manufacture their own Elfa…read moreDecor and Preston closets right here in the USA. Made by individuals that take great pride in their work, which is visible in the quality of their products. They do it all, in home designs, manufacturing, shipping and installation. Having their own installation team ensures the projects are installed consistently and correctly. No matter the size of project i feel this company can get the job done right! I have shopped The Container Store for years and they offer multiple lines of closet and storage solutions that fit many budgets, which makes it a great value for any budget. You'll find they not only offer closets, but they have a line of garage organization systems. The quality of the garage systems is spot on. Very good quality! While visiting one of the Chicago area stores, I saw they even have wooden wine racks, work from home office spaces and many more specialized custom spaces. I love their latest lighting storage solutions as well. Very innovative! Great value and a fun place to shop. The stores staff are always friendly and welcoming. I've shopped with a lot of the same staff for years which tells me it must be a great company.

We ordered a media center and a closet organizer for our new home a total price that is in the…read more$6.000 range, for reference. Our "designer" (Patti) was not great to work with, talked a mile a minute, repeatedly spoke over us and had no follow up skills once the contract was signed. In fact, I have never heard from her again, nor have I heard from anyone from Closet Works to date to discuss this situation despite multiple requests for someone in management to call me back. Our initial install date was on December 15th, 2021. On the install date, there were MANY issues the main ones are below, but there are several more more minor issues that need to be addressed: 1. The wall and the locations of the outlets were measured incorrectly forcing the installers to do cutouts to the boards between cabinet sections to accommodate outlets. -- This renders the outlets unusable since the drawers push against the outlets, forcing us to choose a smaller drawer box. 2. Missing parts to the overall design. 3. Incorrect holes drilled in doors for the knobs, forcing us to choose a different design with credit or reorder all 4 of the doors. 4. Other design issues or incorrect parts for the media center and closet. 5. Damage by the installers to our ceiling and floor. This is only the beginning of the lack of any actual customer service and professionalism by Closet Works, their owners or leadership. Once the installers discovered these issues, they told me to "contact our designer." Which I did, and she promptly sent me to voicemail. When she did call back, she was apparently in too much of a rush to speak to me, so asked me to send her an email with all of the issues and pictures and "she would get it taken care of." Fast forward a few weeks (4 weeks to be exact), we had not heard anything. So I followed up with an email to our designer and received an email from the designer that stated "This is all my fault. I'm going to complete the order today. I've been sick then helping others sick. I'm so very sorry. " So ok, fine - I get it things happen. Two weeks later, I have still not heard anything definitive - so I called myself... I was directed to Amanda in service, who is apparently in charge of post install issues.. She informed me that she had not been made aware of any of these issues that needed to be corrected. We are now 6 WEEKS POST INITIAL INSTALLATION at this point. Amanda asked me to send pictures, make decisions about what needed to be done, which size drawers needed to be installed, etc., etc.. A point of note nobody has come back out to the house to look and see what needed to be done so if it's wrong again, that's on Closet works. I did, and guess what - I never heard from here again or any confirmation that we were moving forward. SO...here we are NOW 3 months+ post install and no resolution. We have been unable to use our TV and media center now for 3 months. But I did receive a call this week - stating they could come back on March 23rd and install / fix the items that needed to be addressed, a date that is 4+ months post install!!!! Are you serious??? I've called several times, asked to speak to a manager and never once received a call back, apology, or confirmation that they had started to fix the issues! Also, my floor and ceiling are still damaged and there has been no comment on those issues or indication of repair. It's not worth the trouble to save a few dollars, go somewhere else and save yourself the hassle.

I am a repeat customer of Rob's, I even referred him to friends, well let me tell you back in July…read morehe took a deposit from me of over $1,000.00 and never did the job. He had every excuse in the book why he couldn't complete the job. Middle of August he finally text me that he would return my money and nothing, have not heard from him and he has my money. Who does he think he is............Choose another company! Very Bad Business!

We had Rob of Affordable Custom Closets install our entire newly built Sugar Grove home of closets,…read moreand we couldn't be happier. Rob got here exactly when he said he'd be here...even texting us to tell us he was running 15 minutes ahead of time. He completed the entire house in about 6 hours, and everything is exactly the way we wanted it done, but better! When he was done, there wasn't a trace of dust or debris...only nicely finished shelves and rods just where we needed them! He has amazing prices too. We cannot recommend him highly enough.

Ann Marie is AMAZING and a hard worker!! I hired her to help me declutter as I am in my 70s and…read morewaiting for hip replacement. We have cleared away years of clutter and unneeded items. I would not hesitate to highly recommend her for all your destash/organizing needs. She is well worth her salary.

The transformation from before to after was absolutely amazing. Ann Marie Guenther, owner of…read moreThatgirl Organizes, organized my pantry to make everything easily accessible and organized. In just about three hours, my pantry went from a closet where things fell out when you opened it to a extremely organized space where everything was clearly labeled and easily found. She managed to produce three garbage bags and two boxes full of recyclables from my pantry of items that were either expired or should have been condensed. She was able to organize the pantry by using existing bins that I had. I didn't have to purchase any expensive organizational gear. Ann Marie was extremely professional and non-judgmental, too, when seeing a space that was such a total disaster! I would love to hire her to organize every closet or space in my home!

As someone who appreciates quality and am typically very willing to spend extra to get it, I found…read morethe quote from SG to be so beyond ridiculous, that I felt the need to post here in hopes that someone there reads this and revisits their pricing structure. The sales consultant was very nice, professional and did a fantastic job selling... but there's no way you can convince me that 2-3 sliding shelves should cost $1k per cabinet.... and these are just your basic run of the mill cabinets. I'm sorry... that's just ridiculous - and this is from someone who's had several closets done with multiple drawers, baskets and what nots. I don't care what they're made out of - it's literally a shelf. At the end of the day, step back and see what it is that you're offering. You could sell a lot more of these if you brought down your prices... I'm just mad that now I have to go figure out how to do this myself - when I really just wanted to pay someone to do it.

We had a great experience with ShelfGenie Chicago. After contacting multiple contractors and never…read morereceiving responses or follow-up, we reached out to ShelfGenie. They were responsive, high quality, and listened to our needs and frustrations. Our kitchen is fairly small with limited storage space. We looked into adding additional cabinets but by optimizing our storage in our current cabinets with ShelfGenie, we were able to save time and money instead of having to get new cabinets. Very pleased with the customer service and short timeframe it took to get this all completed!

Hey we all are a bit paranoid with regards to being in a clean environment…read more I am working with some other people in a shared working spot in the gold coast. Needless to say we need it to be spotless and sanitized before we come in to work. My friend said his cousin used this service in Evanston and that they also service the loop/gold coast/west loop area. Our office space is about 900 sq ft My colleagues and I got one of the managers at this business, her name is Danica to get us a good price to clean and sanitize our Gold Coast Office 5 times a week for under $250 for 5 visits a week. It's been one week and they are doing a good job. We dont have to remind them to show up and one of my partners had them clean his apartment for a good price. I guess he wants to be more clean before, during and after work.

Joey's Cleaning Service was such a pleasure to work with from start to finish. From their…read moreuser-friendly interactive quotes to their attention to detail in cleanliness, I'm beyond satisfied! Communication with them was so easy and professional. They never left me hanging. I chose to do a 6 hour deep cleaning move-in service with carpet wash/steam treatment. 2 people came to the house and cleaned diligently and thoroughly. My whole family is so happy with the work they did that we are looking to set something up with Joey on a bi-weekly basis for our new home. Thank you so much for your AMAZING service!!!