I am a repeat customer of Rob's, I even referred him to friends, well let me tell you back in July he took a deposit from me of over $1,000.00 and never did the job. He had every excuse in the book why he couldn't complete the job. Middle of August he finally text me that he would return my money and nothing, have not heard from him and he has my money. Who does he think he is............Choose another company! Very Bad Business! read more

We had Rob of Affordable Custom Closets install our entire newly built Sugar Grove home of closets, and we couldn't be happier. Rob got here exactly when he said he'd be here...even texting us to tell us he was running 15 minutes ahead of time. He completed the entire house in about 6 hours, and everything is exactly the way we wanted it done, but better! When he was done, there wasn't a trace of dust or debris...only nicely finished shelves and rods just where we needed them! He has amazing prices too. We cannot recommend him highly enough. read more

I have never left anything less than a 5 star review on Yelp. The lack of stars is due to lack of follow-up/basic communication. However, I still feel as if this company did a pretty good job on the design of our two master bedroom closets. My husband and I decided that it was time to upgrade the wire shelving in our master bedroom closets, so we hired Affordable Custom Closets. Overall, I feel as if they did a pretty good job, however, there was a blatant lack of communication/follow-up, so I would recommend this company but with hesitation, and I would say that it will test your patience. Upon initial contact, Rob got back to me quickly, came and got the measurements for our closets and got a design back to us rather quickly as well. I accepted within 48 hours, but then it took almost two weeks for him to get back to me to say okay and set up an installation time. During that amount of time, I could have had other closet companies out to quote, accepted, and been well on my way to having my closets made. Although, in his defense, after I reached out to him several times, he did inform me that he had a significant life event happen. In my opinion, the professional thing to do in a situation like that is simply to get back to the clients that you're currently working with, let them know that something out of your control came up, that it is going to take some time before you can get back to them, and take the initiative to actually get back to them once things are back on track, but unfortunately, that is not what happened. I had to reach back out to him yet again to see if he still wanted the job, and if not, just to let me know, so that I knew if I needed to find another closet contractor. The next time that I would say that there was a lack of communication was on the day that the closets were actually installed. Rob informed me that I needed to have everything out of our closets prior to their arrival, and that once they got here, they would remove the wire shelving, patch up the holes prior to installing the new closets. Oh boy. This is what happened, however, the patchwork for the holes looked awful. Maybe it's just me, but when you're spending as much money as you do to upgrade your closets, overall, you want them to look really nice. I looked at the patchwork and said to Rob, "so I should probably paint then, right?" He said that most people just leave it. Really? That's really surprising. I showed this to other friends and family members and they agreed that they would be surprised by that, and that they too would want to paint. So I proceeded to paint the closets with all of the new shelving in it, which took forever. If I had known that was going to be the case, I would have taken out the wire shelving myself, patched and painted the walls much more easily, and it would have been a lot more clean. I don't know, maybe that should just be chalked up to my lack of experience regarding closet installation. Also on installation day, I asked Rob if he could also take the measurements of our very small laundry room and provide a quote since he was here. I also followed up with dimensions of our new washer and dryer per his request and sent pictures of what I was looking for. Quite honestly, I did not ask for anther quote from him because I enjoyed working with him so much, or because I thought that they did that exceptional of a job, it's just that they were already here, we were already in the process of doing business together, and since we paid him in cash and were easy to work with, that he might be more motivated to follow-up in a more timely manner in order to continue doing business with us. However, that clearly isn't the case. It has now been another two weeks, and despite my follow-up via email and text, I have not heard anything back from him. Nothing. Moreover, we also had baskets installed in both of our master bedroom closets, and apparently, the baskets do not come with bags already in them, so you have to order them from him for $50 each (which was never discussed). That's not that big of a deal except the one color option that is available does not work with our décor, so I asked him if he would be so kind as to send the dimensions of the bags that he has, so that I could either purchase or make some of my own in the color that I would prefer, which I would think would be a very easy and quick task with at would simple to do for a prior/current customer and would be considered basic follow-up from a job, but he still hasn't responded to me after two weeks on that request either. I plan to reach out to a different closet contractor with more reviews for any of my future closet needs. read more

LOVED the guys from ACC. They maximized my compact master closet space and helped us create organizational bliss. It is so much less frustrating to walk into our closet after they worked their magic. Still waiting for an additional shelf to appear, but I accept some responsibility for not following up. Squeaky wheel gets the grease! That aside, the finished product is awesome and was exactly what I was hoping for. Thanks Robert! read more

I recommend that you stay far away from this company. Robert was great at first, he had great designs and was very accessible. After doing the initial installation he said that all the drawers for our installation were back ordered and should be ready to go the following week. Over 6 weeks later after completely ignoring numerous texts, phone calls and emails he finally came to install the drawers. Unfortunately, he didn't have the proper hardware for one of the drawers or a basket that was to be installed in one of the units; he said that he would be back later that afternoon to finish. It is now one month later and despite my continued efforts to reach Robert, I have been met with absolute silence. If you want your closets to remain incomplete, this is the company for you. I wish I could recommend this company as the process started so well and the completed closets look great. Unfortunately, the lack of completion and the lack of communication are not at all acceptable for projects of this cost. My general contractor has stopped working with Robert as he has become unreliable. read more

Rob refuses to pay his workers. Or get back to the people he owes money to. I worked for Rob for months, he always paid me late, and he still owes me 700$. Now he is avoiding my phone calls/text messages. Choose another closet company. read more

Our master closet rod/shelf collapsed, so we had a bit of a disaster on our hands. We called Affordable Custom Closets and John came out within hours, provided an estimate and followed up with drawings later that evening. We proceeded to get estimates from two other companies that were more than double and triple the price quoted by Affordable. We circled back with John; he happily worked with us to change the configuration and provided an updated quote. We OK'd the work and he came out and did the installation two days later (the other companies had 4-week waiting time on top of their extravagant pricing). Affordable Custom Closets truly live up to the name. They provided a top-quality custom closet system quickly at a reasonable price. John was a down-to-earth, all around nice guy, easy to work with and accommodating. Look no further! read more

We had Rob install our master closet organizer. Great ideas for the space with great detail. Installed to perfection, done in a great timeline. The 3D computer program gave us the visual of finished product. Rob is a professional in his business. Love the result. Recommend 100% read more

This company did a really great job on my closet. Everything looks great. The price was very fair and the owner was incredibly professional. I would 100% call him again. read more

Rob was our main contact at Affordable Custom Closets. He was outstanding from the first call all through the last install appointment and with the service he provided to us. We installed 6 bedroom closets, 2 hall closets and our pantry over the last 4 months. We had some very specific ideas for each space and Rob consulted and shared his expertise with us and helped turn our vision into a great reality! His estimates were spot on with the final costs and very reasonable to fit our budget. The proposed install schedule was met on time. My youngest daughter's had no closet when we moved in and we had to build one so all her clothes were still in bins. Rob gave an estimate and was able to install her closet on the Tuesday before Thanksgiving. The quality of the materials and workmanship were outstanding. The samples were also very helpful to pick the best finishes and to compare options. Rob also gave us the opportunity to provide our own hardware to match the layout of design of existing spaces. This was very helpful! Rob was always on time, quick and efficient and minimally disruptive of our busy household of 5. He was also very flexible and accommodating with some small custom changes to the designs and layouts once the closets were installed and functional. Rob was always very responsive and went above and beyond to ensure we were completely satisfied with the work and service. We would HIGHLY RECOMMEND this company to anyone. In fact, we have been spreading the word about Affordable Custom Closets and their work to our friends and others we know. Anyone can benefit from organized living and finding space for everything. The investment we made has already paid off in the quality of our lives and ease of access to everything we need. Moreover, we truly enjoy having great looking quality closet systems to complement rooms and spaces in our home. Thank you Rob and his team for making this possible and partnering with us each step of the way. You are easy to do business with, honest, understanding, and a great partner on improving your customer's living spaces. We interact with many companies and one thing that sets you apart from the rest is your caring attitude and service orientation. That is much appreciated, especially with so many products and companies competing for business today. We will be in touch for the next project! read more