We had a few minor leaks that present during large storms. We also wanted to have someone eyeball…read moreour gutters, overall condition of cedar shakes on the side/roof and take a look at the flat parts of our roof to asses pooling and drainage.
I called to see if we were in Powell's service area, and was told that we are. Gary came out to visit our property in mid October. He spent no more than 15 minutes at the house, most of which was spent standing next to his truck. He measured for gutters (a secondary request) and didn't bother to climb up on our roof to see for himself what was going on (we have significant flat roof components that can't be seen from the ground where the leaks are).
After not hearing anything back via email or phone for weeks, I called and spoke with Powell's staff on FOUR separate occasions over the course of months after the visit to try to get the estimate that was promised us or any indication of next steps. Each time, the same person answered the phone and acted surprised, that Gary hadn't gotten back and that she would text/email/call him and make a note in his calendar for him to return our calls.
Here we are in January, and we have come to terms that Gary has totally ghosted us. No email, no text, no callbacks, no returned voice messages. Just nothing.
Who's Gary? He owns the company. One would think that an owner of a local business, particularly one with his name on it would be responsible enough to return a potential customers' (multiple) follow-up calls. It's either a sign that this business is disorganized, disrespectful of clientele's time or both and if they can't do the basics, I am not sure they can be trusted to do a job on a roof.
As new-to-the-area homeowners, we have contacted many, many other companies for various work around the property and even in the wake of storm Ida, even though we had to wait a few weeks for an initial appointment due to backlog, every single other company got back to us without issue.
And for a direct comparison, I reached out to another local roofing company and the gentleman who showed up to assess our home spent about 2 hours at our home inspecting the roof and siding. He actually climbed up a ladder, took pictures of trouble spots on our roof to show us, provided a detailed summary of what he found and what work he recommends we perform over the next several years, carefully prioritized and reasonably priced. If you want the name of this other company, PM me, I would be happy to share.
Update: in response to your reply, Gary, don't make me post my Ring cam footage of us taking out front of my house. I will call you tomorrow to say hi and remind you who I am with the date and time of the visit. Hope your shoulder is feeling better.
