Wonderful and attentive staff! very professional and works wonders with their grooming on our…read moredogs.

They took very good care of my two dogs for Thanksgiving & Christmas vacations. They seemed to…read morelove them as well even though they can be stinkers.

Trying to register a pet for boarding is a nightmare! They won't take reservations over the phone…read moreand the website registration process is buggy as hell. A very nice person tried to help me over the phone but in the end I COULD NOT BECOME A CUSTOMER.

They are always so good to our pup! And Sunday pickup is the best! We hate to have her stay an…read moreextra night if we don't have to.

I love this place they are wonderful at caring for my 2 cats. They verify everything that needs to…read morebe done to care for your pet as they stay there. Also sent me update on their care and pictures of my pet having fun.

Consistently good care for my pets boarding needs. Grooming prices have become a bit excessive and…read moreappointments hard to secure so hopefully that will improve.

Drop off my two female English Bulldogs for a 4 day vacation and the crew did an amazing job with…read morethem! To ensure a peace of mind they updated me with pictures and letting me know their being. I was skeptical about leaving your fur babies at a random resort but I was surely mistaken. They do treat your babies well and I will bring them back again.

I called to see if they had any vacancies for boarding two English Mastiffs two months prior to…read morewhen we needed it. The lady asked their size and I told her how tall they were and what they weighed. She then went on to tell me what they have to offer in the way of kennels, daycare, etc... and asked me to make an appointment to come out so she could meet the dogs, and for us to view the facilities. The appointment was set for a couple of days later, on a Saturday. Come the day of the appointment, our GPS was sending us in the wrong direction, so I called to get better directions. We were less than 5 minutes from the location, and when we arrived, I called again, and she told me we were early (maybe 10 minutes...). We sat outside the gate for ten minutes before the gate was opened. We walked into the small office to meet with her, and she asked if we had brought the dogs with us. We had been hesitant to bring them inside the small building since they are large ( approx. 160 and 190 lbs). We brought them inside, and they began to sniff and walk around. We could sense she was a little afraid of them, but she did attempt to touch them. They barked at her; and their bark can be intimidating. The office was really small, and when you have three adults and two large dogs in a small space, they probably started feeling threatened because they could not see the door. She told us that she recently hired a few new employees, and they had not been fully trained. In short, she would not be able to accept them. This was fine with us, because we did not feel comfortable there ourselves, and the last thing you want to do when you are on vacation is worry about your pets kennel situation. We felt like this entire ordeal was a waste of our time; she knew the day we called how large the dogs were, and how untrained her staff was.

We will NOT be back after this last stay. My two dogs boarded for ONE night this last go around…read moreand my beagle ended up with a torn acl. BUT because they have her on camera walking normally out of the facility when I picked them up, they are refusing to take responsibility. My dog was lifted in and out of my vehicle by me, my dog has not been subject to any unusual day to day activities since I picked her up. She started exhibiting her symptoms as soon as we got home. Previous stays have resulted in Urinary tract infections in both my dogs on separate occasions which leads me to believe my dogs weren't getting adequate water and their room wasn't kept adequately clean. BUT the owner of the facility basically told me I was a crappy per owner and they could have come to boarding already sick. (Total bs). My Great Dane has come home with screaming raw abrasions on her elbows more than once and I'm pretty sure it's because they remove all bedding from the room HOURS before they get picked up and she is forced to lay on the concrete. I tried to voice each concern with the owner separately in a phone call, not only was he flippant and rude, he barely let me get a word in edgewise over his constant excuse making. He pretty much told me to never bring my pets back to the facility as they'd be better off without my business, and I sure as hell won't be! I worked for a 13 room luxury boarding facility for 2 years before we moved to Texas. Never in my life have I dealt with someone so nasty and rude.

I boarded my 2 small dogs from April 23 - May 10, 2022. Upon picking my dogs up on May 10, 2022 I…read morenoticed my one dog right eye had a lump of yellow/greenish stuff. I asked the woman who checked me out, how long had my dog eye been oozing the stuff and she said I just got back let go ask. She returned and told me that no one noticed anything. I then asked, so my dogs had no interaction with other dogs per my request, did they not have interaction with the staff. I called my pets veterinarian office in the presence of the same staffer who checked me out. I paid $75.00 for an emergency visit. Upon completion of my visit to the veterinarian, I returned and told the same woman my dog has an eye infection which she did not have when I dropped them off. I presented her with the receipt from the visit and requested reimbursement. She said she'd let the owner know. NO ONE FROM THE ESTABLISHMENT HAD THE COURTESY To CONTACT ME AND ASK HOW MY DOG IS DOING. Jerome the owner requested that I get my dogs veterinarian to write something stating that they caused the problem. REALLY? They identified the problem and treated my dog along with prescription. My biggest problem is no staff could say when they first saw the problem with my dog. They had my veterinarian information they had 2 different contact phone numbers . I left a small bag of IAMS dog food , when I picked my dogs up I was given the bag of food almost with the same amount of food in it. Both of my dogs lost 1 1/2 - 2 pounds and I have the proof. It's very obvious they weren't fed as I informed they are self fed. Bottom line, Board here and hope nothing happens. Lesson learned, I'll board at the luxury pet hotel next time. They give you a link to your dogs room and because they have nothing to hide, you can check in on your pet children at any time and see how they are doing. It will be worth it.

our 2 Poms were boarded for 6 days. picked them up Friday morning and both to Hewitt Veterinary…read moreClinic on Monday to be treated for Kennel cough! additional $400 cost. vaccines were up to date, came in contact with the other strain. Never came in contact with it at our primary kennel in all the years we been boarding there.

I have called BFF on three seperate occasions in the past year and after not receiving a return…read morecall promised in the voicemail response, I stopped trying and ceased using this service. That was in the months between July 2023 and November 2023. I then started using another service provider out of town. Even though this was an inconvenience, it was worth it because this service was excellent and the staff was very professional and ethical. Well I got into a pinch and I decided to give BFF another chance. Well I tried calling this morning and the phone went to voicemail with a promise of a return call. Well, that call never came after 6 hours. I called again at that time and again the voicemail. I never received a return call. I am very disappointed because this is a fall from the service I received when they were first opened.

New to the area and took my German Shepherd in for his annual and boosters. I also told them he…read morehad been very lethargic and not acting like himself and to check a growth that had been looked at the year previous at by our last vet. The tech was the best part of the visit. She gave our boy his boosters and listened to my concerns. The vet did not examine my boy. He did not listen to his heart and lungs, he did not check his hips, nor any other type of wellness exam. He looked at the growth and suggested surgery to remove. Overnight our boy declined further and we went to a different vet that provided an actual exam. It was discovered that he has an enlarged spleen (twice the normal size) which would have been discovered had there been an actual exam. Would not recommend this vet for your furbaby.

Correct me if I'm spelling it wrong, but Ryan was very nice on the phone while scheduling for my…read morecats appointment. It might now sound like much but I have called multiple vets to schedule an appointment and they were rude. Might've just caught them on a bad day?. Thank you Ryan for your customer service! Your hard work will pay off in no time!! :)

Very happy with Dogtopia Bleu has been for play days, he's…read morespent the weekend, has even had a grooming and we are very satisfied. The staff is always happy to greet the fury customers, take good care of them and seem to really care. The groomer did an excellent job Bleu We will be ba

My dog loves going to the Toybox! This place is very well organized , and does a thorough…read moreassessment of each dog before day care. The staff are all definitely "dog people" and you can tell they love being there. This place is kind of pricey but I think they do a great job!

I can't say enough about how great the staff is at the Wilke Ridge location. I bring both of my…read moredogs there and they get so excited to see Jessie and the staff. My dog Pepper gets nervous when I take her anywhere but she LOVES to see everyone at Doggy Day Care which shows me they are giving her the love and attention she needs. I get both my dogs groomed there and I would never go anywhere else. Jessie does a beautiful job especially on my King Charles Spaniel. She looks like a show dog when she has had her SPA day! Love, love, love them!!!

My dogs have been coming to the Wilke Ridge site since they were pups. They love it there. They…read morecome to Day Care 3 times per week and I have also boarded them there as well as had them groomed there. The staff is very friendly and helpful. The site is always clean and nice. They have a good camera system and lots of smoke detectors. You can't go wrong leaving you dog at this facility.

Great people and good to our pups. Pat is very nice and is always friendly. Junebug always has a…read moregood time and she is tired when she comes home cause they keep her active.

Love this place. My dog is a regular and they absolutely adore her. They take such great care of…read moreher always.