If there were a lower star rating, I would choose it. Please do your due diligence before placing a…read moreloved one in this facility. I want to begin by recognizing the people who truly made a difference. The hospice nurse, Sheena, was exceptional -- compassionate, attentive, and everything you would hope for during such a difficult time. I am also grateful for Victoria in the Business Office. Of the several business managers I dealt with over three years, she was by far the most helpful. She consistently sent invoices to our long-term care insurance on time and even joined calls with the insurance company to resolve payment issues. She was professional and responsive, and I appreciate her efforts. Unfortunately, my overall experience with the facility itself was extremely disappointing. First, ask about annual rate increases. The monthly cost increased substantially each year. Most recently, the rate jumped $500 -- from $7,835 to over $8,300 per month. Second, be aware of their billing structure under the new ownership group, Pegasus. Charges are now split into a base "rent" plus a 1-10 care level rating. My mother was rated a 2 out of 10, and we were billed accordingly. Make sure you fully understand how this system works before signing anything as I can only imagine what they are charging those that "rate" higher. If you have long-term care insurance, monitor invoicing closely. Insurance coverage is only helpful if paperwork is submitted accurately and on time -- and that was a recurring issue until Victoria stepped in. One final note: My mother passed away at the end of January. I had her belongings removed from the room on February 1. Despite this, I received a final statement for over $3,600 for February because her passing was considered a "two-week notice." That policy, applied in that moment, felt deeply lacking in compassion and simply a money grab to give them more time to try and find another "cash cow." What is perhaps most frustrating is the broader reality that facilities are allowed to raise rates year after year with little oversight, while families are navigating one of the most vulnerable seasons of their lives. The generation that built this country should not feel like a revenue stream at the end of their lives. There seems to be minimal accountability around how aggressively these increases are implemented or how billing policies are structured. Greater transparency and oversight would go a long way in protecting families who are already under enormous emotional and financial strain. I rarely leave reviews, but I wish I had known these details beforehand. This is already one of the most stressful seasons a family can face. Ask detailed questions. Read the fine print carefully. Understand the billing policies in advance. Finally, if you are a company that responds to reviews to try and reduce the impact, please reach out to me and share with me how you aren't only concerned about money, because that is exactly how you come across. So please, don't come on here and give some BS corporate "company" answer as to how you think this is justified. I promise you, if we randomly asked 100 people if charging someone for two weeks and over $3600 after they have passed, you would not like the results. If what you are doing was justified, then when you submitted the invoice to the insurance company...they would pay it. The fact that they won't, isn't them being greedy...it's you...because it's flat out wrong to try and still profit from a dead person. IF you do want to discuss it, dont send someone on the payroll, send the suit wearing, luxury car driving F*$#@ who lacks logic! I genuinely hope your experience is different.

We didn't reach out to LifeWell corporate office as we were afraid it would cause my husband…read morefurther trauma, while in The Legacy's care, by submitting a complaint and that's why we waited until he was safely somewhere else. If you really care about your residents you would have reached out to me and not on Yelp. The two months that he has been away from The Legacy at Crystal Falls he has had one fall from standing and it caused a bruise and didn't even break the skin. That's when we started questioning all of his injuries while in your care which we were told were from falling out of bed to missing a chair.

After considering several other facilities in which to place our mother, Shady Trails was the…read moreobvious choice. That was over two years ago and we have never regretted that decision. The environment far surpasses other options. It is a spacious house with personalized rooms, low resident-to-staff ratio, and customized meals. The staff are always friendly, helpful and attentive. The owner Terri and manager Haley have always gone the extra mile to answer questions, assist with paperwork, and coordinate care with visiting health care providers. The residents have also been regularly entertained by musicians. Our mom has especially enjoyed the classical guitarist. It may cost a little more than your average care facility, but it is well worth every penny!

My husband and I had the joy of performing for the residents at Shady Trails, and it was a truly…read moremeaningful experience. We also had the chance to observe the owner, Terri, interacting with the residents, and it was immediately clear how much she genuinely cares for them. She knew their names, their favorite music, their past careers, and what makes them smile. Terri didn't just speak with them--she connected with them as friends. The fact that she takes the time to bring in a variety of performers shows just how dedicated she is to helping the residents continue to enjoy and engage with life!

Ken Missler and the Riva Ridge crew are WONDERFUL! They take meticulous care of…read more all the details needed so that I could rest knowing Mom was in good hands. Their caregivers are so loving! Ken is on top of the communication and Mom received a beautiful, warm welcome into the facility and a thoughtful well-planned exit. Thank you!!

We were extremely fortunate to find this facility to care for our mother, whose decline in balance…read moreand memory required her to be in assisted living. After a very extensive search of the available facilities in the Leander and North Austin area, with visits to many of them, it was clear to us that Riva Ridge was by far the best choice. Given its small size, at the time of our interest there were no available rooms, so we asked to be put on the waiting list. The wait was well worth it. After moving there, our mother in a short period of time became accustomed to her new surroundings and the homey environment of the place, which is in stark contrast to the crowded-hospital feel of many facilities. Ken Missler is a hands-on owner of the place, and he and his staff are caring and compassionate while maintaining their professionalism in the day-to-day care. The range of residents' issues and capabilities is wide, and the staff engage the residents in games and art, etc., to the extent of the residents' capabilities. Visitation is essentially unlimited, though it was limited for a time during the pandemic in accordance with statewide COVID restrictions. The availability of both assisted living and memory care, performed in adjacent buildings, along with the availability of hospice care, are useful combined features of the facility that are not commonly found elsewhere. My very favorably view of Riva Ridge has been corroborated by others. My wife, as part of her church's visitation outreach to home-bound seniors, has visited many assisted living places in Leander and Austin. None has come close to the homey and comfortable environment of Riva Ridge. Once, when I was visiting my mother at Riva Ridge, I met a former nurse who was looking for a facility for her disabled husband, after removing him from another assisted living place that was not adequately caring for him. Having experience in these matters, given her occupation, and having looked at several possibilities, she told me she was very impressed with Riva Ridge and wanted to place her husband there as soon as possible. Our mother was at Riva Ridge for two and a half years as her health declined, the last six months in hospice care before she passed away peacefully in her sleep. She was taken care of, looked after, engaged with friendly and caring people. I thank Ken and his staff for taking such good care of her, and I unreservedly recommend Riva Ridge to others who need to find a place for their loved ones that require compassionate, professional care.

Serene Setting has given my father so much love and attention and we are so blessed to have found…read morethem for his care. They are attentive and gentle...observant and communicate well with our family. Thank you Serene Setting, we are thankful for you!

After comparing the rest, I brought my mother to the best! My mother is so relaxed and well taken…read morecare of here! The staff is amazing!!! They are extremely attentive, clean, and friendly! Ray and Colleen treat everyone like family! That is what it is here... a big family who can cook amazing food!!! I would highly recommend this facility to my family and friends or anyone who is in need of a great place for their aging parents.

Update: I took my mother into another care facility yesterday, which offers both Assisted Living…read moreand Memory Care. They put her through a battery of tests and determined she should be on the AL side, not Memory Care. Which makes the Haven's actions in this matter even more suspect. I think this falls in the category of elder abuse.

Do not send your loved ones here. I will write a detailed review at a later time, but I have a…read moremoral obligation to state the following to warn other families and save them from this living nightmare. My mother in law has been there for only 6 months. Shortly after admitting her, we noticed that my mother in law was not bathed with very greasy hair, full and leaking diapers, feces on the toilet, etc. They said they were showering her but the amount of shampoo in the bottle we provided has hardly moved. Her room was a mess with feces never cleaned up (the smell was atrocious). She never had sheets on her bed, etc. We reported these issues to the director, Nathan, on 5/21/19 and as you can see from pictures taken 5/25/19, these issues were not resolved. This facility is unsafe. Just yesteday, I saw an unattended spill with a patient walking right by it. This facility is not properly staffed (1 staff for approx 20 patients after business hours). The director, Nathan, is a single point of failure for the facility and is in the wrong line of work. He should not be around the elderly and should not be the face of this facility. He has made alzheimers seem like a cake walk in comparison to how Harmony Point has treated both my mother in law and our family. My husband and I have medical power of attorney for my mother in law. Harmony Point has had their physician see my mother in law on at least 8 occasions without our knowledge and has also prescribed her 3 additional medications without our knowledge or approval. When one of these medications we did not know about was running out, Nathan called Family Protective Services on my husband and I for neglect - while we were on vacation. Yes, you read that correctly - the facility we pay $4k a month to care for my husband's mom has called FPS on us due to an RX running out that they never even had permission to give her in the first place. Nathan has outright lied to us in every conversation we have had with him and also blames the symptoms of Alzheimers on the patient and their family. They told us all the right things when we admitted her to the facility. Ever since, it has been a complete nightmare. We are moving her out of there asap and reporting to the state. This place needs to be shut down. I will write a much longer, detailed review at a later time. Update 9/23/19: hi Kate, nice to hear from you. Corporate was supposed to call us on 9/13 to follow up with next steps for my mother in law - still nothing. Just today, Jason called Nathan who told him our call with corporate would be tomorrow 9/24...which is laughable at this point. On 9/20, Nathan gave a paper full of lies about our family with a straight face. The letter also stated that you have been charging us $25/hr around the clock for a 1:1 care that we never were communicated about. I am reporting this facility for multiple issues including fraudulant charges. The only communication we have had is from us calling harmony point. Harmony point is a nightmare. Read your other reviews on here for reference and maybe do something about your main problem: Nathan. I have recordings and detailed documentation from all communications, so keep that in mind in your next response.

On 4/1 was promptly contacted by Civitas. Shared my concerns about the care of the residents and…read moremanagement of Harmony Point and was told I would receive a reply. For obvious reasons, my review went up after making other arrangements for my mother. Since we are no longer financially connected, Civitas must believe their need to reply is unnecessary.

Maple Ridge was the best possible answer for our mother. She lived there for 2 1/2 years, and…read morethose are years we may not have had if we had left her in her home. Her apartment was pretty, spacious with lots of storage, and a very safe bathroom. The dining room was so nice and the food always delicious (she added weight back that was desperately needed). The entire staff was always gracious and helpful. The common facilities always kept clean and nice. The last months she was there, it was an incredible blessing to have access to the onsite caregiver groups.

From the owner: Maple Ridge features an active senior living lifestyle, with a full complement of amenities and…read moreservices so you can enjoy your retirement and spend more time with new friends and family. Our independent lifestyle includes a live-in management team that is available 24/7. Each private apartment also includes emergency pull cords that link you to our management team 24 hours a day. Your monthly rent includes three chef-prepared meals daily, transportation, exciting events and activities, and weekly housekeeping, so you can enjoy your retirement. We invite you to come visit with us and learn more about our gracious lifestyle.

Jessica Garza and staff have been so kind, helpful and accommodating. Our family is in their debt…read morefor the patience and effort shown in helping my parents fit in to their life at The Pointe and their doctor visits and arrangements. Very grateful to the warm hearted staff at The pointe in Cedar Park.

My mother was kicked out of The Pointe near the end of April 2024 due to dementia with delirium…read more(delirium caused by a UTI). Unfortunately, her UTI wasn't detected by in-house medical care and 3 hospital visits in April 2024. She was kicked out with no where else to go. We hurriedly moved her hospital bed, all personally paid for DME, clothing , and all personal belongings such as her clothes, furniture and pictures in 1.5 days as well as cleaned her room. She is now living back at home with my sister and I. To date we have NOT been reimbursed for May 2024 funds. It is my understanding this is an illegal act on the part of the Pointe. If any attorneys are reading this, please feel free to be added to my list to review and retain. I would like to add the person in charge of my mother's medication list did NOT provide an accurate list of meds. This could have been deadly. Last but not least, this facility makes you use Omnicare for medications. which I understand to be in litigation. See https://casetext.com/case/united-states-v-omnicare-inc-5#:~:text=After%20several%20years%20of%20investigation,of%20Omnicare%20in%20August%202015. I was going to be charged $450.00 monthly to use Walgreens located on Discovery and Bell as well as being the required person to dispense my mother's medications 3X daily!!!!! One star only because website doesn't accept Zero stars!!!! Consumer beware of this facility for your loved one's sakes and your financial hardships. Jana Monroe 512-657-6116

We have visited a lot of different retirement facilities and this one is excellent very beautiful…read moreand nice it is like being on a cruise ship without the water as they always seems like having food out 24 /7 we have not moved in yet but we go for a bible study on Thursdays and the Breakfast is outstanding and the line person always has a smile on her face and has a great winning attitude .

My mom moved in about 3 years ago after living on her own as a widow for ten years. She is very…read morehappy there and feels much safer than living in her own house, especially at night. They have a load of activities that she goes to and I think that's going to keep her mind sharper much longer than if she was still living alone. She goes to Mahjong, exercise classes, live music and recitals, plus a lively happy hour each Friday. Most of the folks there are so vibrant, coming from all over the US and different countries. They also have "armchair astronomy" classes and various lectures. The staff are caring, pleasant, and helpful. Dawn and Ralph, the managers, do a great job. I'm so glad we found this place. Mom was hesitant to go live there and she recently told me how much better her life is now that she's with other people.