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    Prangle Family Practice

    3.0 (2 reviews)

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    Chu Hoc D MD - Waiting area with a small play area for kids.

    Chu Hoc D MD

    1.3(9 reviews)
    1.2 miSouth Belt/Ellington

    One of the worst customers service ever. Why would you book an appointments then have to wait over…read morean hour past your appointment. Unless you have all day to wait. I would consider a new Dr office. I remember now why I stop coming here.

    Please save yourself some time and reconsider another clinic. I've been going here since I was 2…read more The staff over the years has changed a lot. I called them on Tuesday evening at 3:30 and asked them what time they closed and stopped accepting walk ins, the woman on the phone told me that they close at 5 and that would still accept me if I come before then. I arrived at 4:00 and the girl in the medium length light brown hair said that I can not be seen by the doctor even when I told her someone said I could. After a few moments of arguing back and fourth she told me "Can you wait? It's about a 2 hour wait." I then signed in and waited. But really who really has two hours to wait? Now I'm here again the next day (today) writing a review at 4:05 when my appointment is at 3:30. I asked an employee if she has an estimated wait time and she said no and told me that there was two patients ahead of me.. Okay. And now there are two separate families that came in and both said their appointment was at 4. I'm so confused about their system.. You guys double book your patients? When I arrived for my appointment there was a wait. Did the staff intended to book 5 patients for 3:30 or were the people walk ins and they just place them before me? Needless to say I am highly disappointed about this place. The reason why I'm still coming is because of doctor Huy Le. He is good at his job and cares about his patients. Just a note: This place is no longer called CHU BA HOC but it is now called TLC clinic. And their exams used to be $25 dollars for non insurance patients now it is $45.. Hope this review will influence the place to better themselves.

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    Nguyen Bich MD

    Nguyen Bich MD

    1.0(2 reviews)
    0.5 miSouth Belt/Ellington

    0/0 stars. This doctor's office does not care for human life and here is why…read more My grandma came here TWICE to get a coronavirus test because she was having a cough and felt very fatigue. The first time, they said they might not have any tests available but once they checked, they "discovered" one and gave her the test (Which was NOT free). A few days later, they said the test FAILED and they have no results. She came in again for a second test, and we waited 10+ DAYS WITH NO RESULT. My grandma felt so anxious and called everyday fearing for her life. They would always tell her they haven't received any results yet for 10+ DAYS until I called angrily demanding results. That was when they finally admitted that the test they gave her "wasn't exactly a coronavirus test" but just a "viral screening". IF IT WASN'T A CORONAVIRUS TEST THEN WHY DID YOU TELL HER THAT IT WAS AND HAD HER TEST TWICE??? TO GET MONEY?? In the time we wasted waiting for results from a test that wasn't a legitimate Covid test, she could have gone to get a legitimate test/results. And they had the AUDACITY to say "sorry your grandma had such bad luck". Luck has nothing to do with it. This is NEGLIGENCE that could have costed not only my grandma, but other patients their lives. As a doctor, you vowed to take proper and thorough care of every patient that steps into the office, but you failed... again. I will be finding my grandma a better doctor that can do the job right. I pray that other people will have access to better care and stay safe.

    Don't even bother setting an appointment. You'll still be waiting 1hr+ to see a doctor for 10 mins.read more

    Prangle Family Practice - physicians - Updated May 2026

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