I've been coming to Clocktower Dental for over 12 years, back when they had fish tanks in the rooms…read moreand you actually felt like a patient, not a transaction. I even kept coming back here for care when I moved out of state for college instead of finding a dentist closer to home. That's how much I trusted them.
Unfortunately, I can't recommend them anymore.
They're not transparent about pricing, their bedside manner has seriously declined, and the whole experience now just feels off. I went in for a routine cleaning and X-rays--which should have been covered by insurance--and somehow ended up with a $200 bill because they decided to do a different type of X-ray without telling me. No heads up, no consent, just a surprise charge.
On top of that, the hygienists seem completely unconcerned with patient comfort. Going to the dentist is already anxiety-inducing for a lot of people, and basic compassion should be part of the job in any medical setting. That's not the vibe here anymore. It feels more like you're being rushed through and "sit still and get it over with," rather than anyone checking in to make sure you're okay.
Another time, they told me I had eight cavities, needed a root canal, and had several other areas to "watch." I got a second opinion, and the other dentist looked at me like I was out of my mind. None of that work was necessary. That alone was enough to make me question continuing care with them.
The final straw for me was my most recent visit. My permanent retainer had popped out, and this was the only place I could get into that weekend. I booked a cleaning and exam and agreed to have a new permanent retainer installed. They charged me $860 for basically a small piece of metal cemented to the back of my teeth. I walked out to my car and honestly just sat there in shock because I had just spent nearly $1,000 that I wasn't expecting.
I called my orthodontist, the one who originally installed my retainer, and they told me even on the high end it should've been around $350, and closer to $170 on the low end. I went back inside and explained the situation. When they pushed back, I told them they could take it out then because I wasn't paying that and I would go somewhere else. I understand they're not an orthodontist office, but $860 felt ridiculous. They ended up refunding me half, which honestly just made it feel worse. If you're willing to accept around $400, why were you charging nearly $900 in the first place?
To top it off, I decided to switch providers and requested copies of my X-rays. The records I already paid for. I called three days ago, dealt with a pretty rude front desk interaction, gave them my email, and still haven't received anything. So now I get to call again and chase down my own records.
I didn't even want to write this review. I was ready to just move on. But between the lack of transparency, the pricing, the way patients are treated, and the constant hassle, it feels like people should know.
Clocktower used to care about their patients. Now it feels like they just see dollar signs. There are much better dental offices in the area than this place anyway.
