These guys are a five star gem in Fort Wayne. Recently, I sustained a large crack on my windshield…read morethat would prevent any type of repair. I was weary of going with safe lite just because I wanted OEM glass. I looked around and found this reputable glass shop. Carrie the receptionist is amazing. She always follows up and was able to get the exact glass I wanted. They worked with the insurance and I did not have to pay a single dollar. Matt, who was the technician who repaired my glass is probably the nicest glass technician I have met. He came out and reviewed the damages. Also did a throw evaluation of the condition of the car. This shows that they pay attention to detail. I recently took my car out after two days of it sitting in the garage to make sure that the glue had set even though it's likely not necessary. The glass itself looks brand new and the workmanship without any damage. I don't think you can ask for more. These guys have my business in the future if I ever have a window chip or need a window replacement.

Great experience! My car window was vandalized and shattered. They got me in sooner than other…read moreplaces. The staff were kind and very helpful. Having never gone through this before, they made the experience such a breeze! Efficient, thorough, and kind. Much recommended :)

Absolutely the worst company. Half ass job still hasn't finished what was quoted and a total…read moredisrespect for the customer. Will not return calls and totally ignore there msgs. Contacting attorneys now to get this situation resolved.

On 10/16/2024, my 80-year-old parents signed a contract and paid a deposit for replacement windows…read more They were given a timeline for completion, but that timeframe has long since passed. Over the past several months, the installation date has been repeatedly postponed, each time with a different excuse. There has been no accountability and no clear resolution, yet the company continues to hold their money. It is deeply concerning that a business would take a significant deposit from elderly customers and fail to deliver the promised service. My parents placed their trust in this company, and that trust has not been honored. I would strongly encourage others to think carefully before doing business here, especially if you are a senior or helping elderly family members with home improvements.

This company is calling people blind from a false VPN number to make it look as if they are in your…read morehometown. When they called me, they told me that I inquired about windows. I told them I did not. They said well you did. I said don't call me anymore. The sales person then told me that he will continuously call me repeatedly. This is harassment and a threat. Stay away from this company as they are scammers.

Hello ,I just had my windows done from centurion and am so happy and pleased with there work …read more I have been looking for a long time and had many companies come and give me a quote but not real professional and some were kinda of pushy . Doug came over and was just the best .Very professional and explained everything well and didn't bother having to repeat it . The Jason the owner came by to get what I really wanted and was so friendly and helpful . Then Mike stopped by and remeasured all the windows to make sure they were right . Jake and dj came to replace them and did a beautiful job and cleaned up everything like they were never even there . Oh and did I mention that Doug and his wife rescued a puppy and even Mike and his wife rescued a dog . You have to love a company that loves animals . I cannot say enough good things about this company . Thank you ; Doug,Mike ,Jason , Ben , Jake , DJ and all the rest of this company . I hope you get to open a store in Michigan soon and will always recommend you . Thank you very much J. Diamond

Key made it easy at each step. Communicated well, and the leaf guards are working great! It's a…read morewomen-patented product...thought that was cool. Zach gave me a few quote bundles and I picked the one that was right for me. I will definitely consider them for my next project.

Customer service & Employees: -5 If you want the employees…read moreto take out their anger for their wives by tossing 25 pound bundles of shingles, not once but twice, onto your exposed rafters/roof until you complain to them that this is unacceptable behavior, then this company is for you. If you want to store their abandoned trailer for 48 hours after they finished AND you have PAID them, this company is for you. Quality & Value: TBD This company deserves a Negative 5 Rating DO NOT USE

I was pleased with the work. On time, priced conventionally. The materials (pine deck) were a but…read morerough, but I got what I asked for.

August of 2021 Bought Pella Windows from Lowes Warsaw Indiana. Went with the store's backed…read moreinstaller; Advanced Building Concepts, Owner Bill Stoler. Bill and his helper installed it fine. Besides the fact that they stole priceless family heirloom jewelry, to the tune of about $10k, the white caulking faded to an off-white and is now a totally nasty dingy color. Love my Pella Windows, sad result though!!

Great team that values their customers! Everyone gave quick turn around. Communication never left…read moreme hanging. Overall, much appreciated!

From the owner: Triple S Remodeling offers windows replacement, roofing, siding, gutter protection, and entry doors…read moreto Fort Wayne, IN and the surrounding areas.

Matt and his crew did an incredible job. He even went above and beyond and helped fix another issue…read morein the house. Thank you so much for all you did. Much appreciated

Absolutely top notch, professional and clear communication from start to finish…read more Replaced my crumbling foundation wall for the most reasonable quote, done right the first time. Can't thank their team enough for the peace of mind they have given us by stabilizing this home. Shout to Jada for all her help!

Great windows, good price and service.Prompt, and on time.Weve used them twice to replace all our…read morewindows.

When Universal Windows Direct makes a mistake, the customer is screwed. In 2024, we got a quote…read morefor two ValueLine entry doors with adjustable hinge attachments for $4400. The crew installed the doors and we were pleased with the new doors. Fast forward to February 2026, after cycling through bitter winter cold and oppressive summer heat, one door was opened and would not latch when closed. Called Windows Direct and asked for help. They sent over a High School DropOut to correct the problem. He discovered that the doors don't have an adjustable hinge attachment as spelled out in my quote. There is even a sticker with instructions on how to set the adjustable hinge on the door. HSDO was clueless. I had to instruct him how to fix the latch strike plate. In a follow up phone call, the HSDO said that my quote was in error, ValuLine doors aren't delivered with adjustable hinge attachments. Windows Direct made a mistake in the quote and they just don't give a sh$t about the customer. Apparently the Warrantee doesn't cover incompetence. When I hire a contractor my expectation is that I get the product I ordered and skilled craftsmanship. Windows Direct failed to deliver and betrayed my trust.