Absolutely the worst company. Half ass job still hasn't finished what was quoted and a total…read moredisrespect for the customer. Will not return calls and totally ignore there msgs. Contacting attorneys now to get this situation resolved.

On 10/16/2024, my 80-year-old parents signed a contract and paid a deposit for replacement windows…read more They were given a timeline for completion, but that timeframe has long since passed. Over the past several months, the installation date has been repeatedly postponed, each time with a different excuse. There has been no accountability and no clear resolution, yet the company continues to hold their money. It is deeply concerning that a business would take a significant deposit from elderly customers and fail to deliver the promised service. My parents placed their trust in this company, and that trust has not been honored. I would strongly encourage others to think carefully before doing business here, especially if you are a senior or helping elderly family members with home improvements.

These guys are a five star gem in Fort Wayne. Recently, I sustained a large crack on my windshield…read morethat would prevent any type of repair. I was weary of going with safe lite just because I wanted OEM glass. I looked around and found this reputable glass shop. Carrie the receptionist is amazing. She always follows up and was able to get the exact glass I wanted. They worked with the insurance and I did not have to pay a single dollar. Matt, who was the technician who repaired my glass is probably the nicest glass technician I have met. He came out and reviewed the damages. Also did a throw evaluation of the condition of the car. This shows that they pay attention to detail. I recently took my car out after two days of it sitting in the garage to make sure that the glue had set even though it's likely not necessary. The glass itself looks brand new and the workmanship without any damage. I don't think you can ask for more. These guys have my business in the future if I ever have a window chip or need a window replacement.

Great experience! My car window was vandalized and shattered. They got me in sooner than other…read moreplaces. The staff were kind and very helpful. Having never gone through this before, they made the experience such a breeze! Efficient, thorough, and kind. Much recommended :)

Key made it easy at each step. Communicated well, and the leaf guards are working great! It's a…read morewomen-patented product...thought that was cool. Zach gave me a few quote bundles and I picked the one that was right for me. I will definitely consider them for my next project.

Customer service & Employees: -5 If you want the employees…read moreto take out their anger for their wives by tossing 25 pound bundles of shingles, not once but twice, onto your exposed rafters/roof until you complain to them that this is unacceptable behavior, then this company is for you. If you want to store their abandoned trailer for 48 hours after they finished AND you have PAID them, this company is for you. Quality & Value: TBD This company deserves a Negative 5 Rating DO NOT USE

Great windows, good price and service.Prompt, and on time.Weve used them twice to replace all our…read morewindows.

When Universal Windows Direct makes a mistake, the customer is screwed. In 2024, we got a quote…read morefor two ValueLine entry doors with adjustable hinge attachments for $4400. The crew installed the doors and we were pleased with the new doors. Fast forward to February 2026, after cycling through bitter winter cold and oppressive summer heat, one door was opened and would not latch when closed. Called Windows Direct and asked for help. They sent over a High School DropOut to correct the problem. He discovered that the doors don't have an adjustable hinge attachment as spelled out in my quote. There is even a sticker with instructions on how to set the adjustable hinge on the door. HSDO was clueless. I had to instruct him how to fix the latch strike plate. In a follow up phone call, the HSDO said that my quote was in error, ValuLine doors aren't delivered with adjustable hinge attachments. Windows Direct made a mistake in the quote and they just don't give a sh$t about the customer. Apparently the Warrantee doesn't cover incompetence. When I hire a contractor my expectation is that I get the product I ordered and skilled craftsmanship. Windows Direct failed to deliver and betrayed my trust.

Matt and his crew did an incredible job. He even went above and beyond and helped fix another issue…read morein the house. Thank you so much for all you did. Much appreciated

Absolutely top notch, professional and clear communication from start to finish…read more Replaced my crumbling foundation wall for the most reasonable quote, done right the first time. Can't thank their team enough for the peace of mind they have given us by stabilizing this home. Shout to Jada for all her help!

Great team that values their customers! Everyone gave quick turn around. Communication never left…read moreme hanging. Overall, much appreciated!

From the owner: Triple S Remodeling offers windows replacement, roofing, siding, gutter protection, and entry doors…read moreto Fort Wayne, IN and the surrounding areas.

I requested an estimate, they responded right away but then I never heard from them again. Now the…read morewebsite is down, no one answers the phone and no one replies to email. Guess they are out of business.

From the owner: Auto Glass Repair and Replacement: We specialize in repairing and replacing all types of auto…read moreglass, including windshields, side windows, rear windows, and mirrors. Our mobile service brings our technicians directly to you for quick, efficient, and safe installations using high-quality materials to ensure your vehicle is road-ready. Residential Glass Services: We handle all aspects of residential glass repair and replacement, including insulated glass units, energy-efficient windows, and custom glass installations. Whether it’s broken windows, mirrors, or tabletops, our fast turnaround times ensure your home is safe, secure, and looking great quickly. Shower Door Installation and Repair: We offer a variety of custom shower door solutions to suit any style, from sleek frameless doors to elegant sliding options. Our expert team will work with you to design and install shower doors that enhance the aesthetics and functionality of your bathroom. We also provide repair services to fix leaks, broken glass, or damaged hardware. Commercial Storefront Solutions: Our services for businesses include storefront installations, glass door repairs, and emergency board-ups. We offer specialized glass, such as energy-efficient, blast-resistant, or hurricane-rated options, to ensure your property is secure and visually appealing. Emergency Glass Repair and Board-Up Services: Available 24/7, we provide emergency glass repair and board-up services to secure your property immediately.

My new roof looks great. Communication was great throughout the project. We had some…read moremisunderstandings, as is common with large projects, but Perfect Steel did the right thing in the end.

From the owner: Perfect Steel Solutions is a locally owned and operated business. We are your source for high…read morequality Metal Roofing, Window Replacement, and Gutters.

Ian was a pleasure to work with, we had a few challenges in the beginning with what part was…read moreneeded. But eventually was able to get the situation resolved, definitely would recommend E&B to others . As a commercial customer invoicing for payment would've have been easier but I do understand small business needs. Ian repaired a door arm for one of my stores and we haven't since had any issues with the repair which was made in March 2024. Book with E&B Handyman Services

From the owner: E&B Handymen Services.... We offer all of it. Any large job and any small job. We employ skilled…read morelaborers of every walk. We have the knowledge, the skill, the experience, the tools, the right stuff. Residential and Commercial; Maintenance, Groundskeeping, Repair and Replace, Cleaning Services, Contract Janitor Services, Framing, Windows, Appliance Repair, Small Engine Repair, Auto Detailing, Auto Tune Up, Oil Changes, Flush and Fill Auto Fluids, Suspension and Steering Conponents, Brakes, Etc. We offer the best price around. Multi-County Service area. Call our competition, get a quote from them and I'll do the work for 55 percent what they will. That's a guarantee!!!! Referral discounts and continued service and maintenance!! We're the one!

I reached out to Merrifield exterior because I have some windows that are failing. Everything was…read moreeasy and everyone I've dealt with has been great. Definitely not heavy on the sales pitch. For 7 windows (1 circular decorative window, 2 tempered bath windows and 4 double hung windows) was about $7.7 K. They also offer financing. They gave me a general timeframe for receiving and installing the windows. I'll update this when I have the windows installed.

I am so impressed with this company. The whole process was a really great experience. From sales…read morethrough the lady scheduling and the installers. Very polite, very professional and they did an awesome job cleaning up. HIGHLY recommend! I love my new door!